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family
May 2021
Day trip worth it
We stayed here for the day. The staff people were really friendly. Cannot review the rooms but all other accommodations made this place a good place for the day. Side note : The water in the lake is the coldest I have ever tried. The sand on the beach is coarse and sometimes makes it hard to walk bu
family
December 2020
Stay for the view, everything else is a total downgrade.
When the pandemic becomes an excuse to provide the least amount of service, to customers in every single sense even morning breakfast.
Alternate breakfast in and out, there are plenty of cafés around.
You stay for the view, the swimming pool and the location, they do take serious measures regardin
family
December 2019
Good family size room but poor selection of food
Room size is good. Bathroom kept flood flooding after shower screen design( no fan faculty in bathroom for drawing out moisture)
Not impressed with breakfast as it is the same food daily and hardly any vegetarian options such as rice / vegetables. No unsweetened yogurt( asked for it but was flatly r
couple
January 2019
Jan 2019 Visit
The location is great (right on the lakefront/ beach and by the main square) so within easy (200 to 400 meters walk of most stuff in town center) .
The rooms are rather outdated and worn.
Breakfast doesn't start til after 7 am so we were promised a bagged lunch instead when we had early starts (6
April 2023
Disappointed
I was disappointed.
The Gran Hotel is lovely historical hotel on the beach with unfortunately incredibly bad customer service. Dismissive. Basically no one particularly cared, not particularly thrilled you chose their hotel and bordered on just plain rude.
But.. that said this was just my experienc
family
February 2019
Don’t book until it’s refurbished
Great location and friendly staff... but the all building is in pretty bad shape and the rooms are crying for refurbishment. Quality and variety of the breakfast are moreover disappointing and it’s quite difficult to sleep with the noisy bar on the beach close by.
Unfortunately, the Enjoy brand who
family
August 2020
BAD CLIENT SERVICE
We had reserved a room for 4 nights for our Honeymoon. Sadly we had an accident with our car in the middle of our trip and had to stay in Argentina until the car was fixed.
Finally when we arrived at the Hotel Pucon told the woman who was at the reception about our accident and that we were really
January 2019
Don’t stay here
Prime location with poor outdated facilities and probably the worst customer service of any hotel I have ever stayed at in 57 years. Chile can be less friendly than other Latin countries but this hotel wins the prize for: indifference, lack of welcome, lack of empathy, unwillingness to help. Don’t e
family
January 2019
Great Location, Old, very old and poor maintenance.
Me and my family own a time share apartment at the hotel. We love going every year! We are a big family so we have a great time.
However very little has been improved over the past 25 years or more since we bought the time share. The furniture is old, decoration plain ugly. But the worst this year
December 2018
Terrible
Hands down the worst hotel I have ever tried to stay at. Rude, indifferent staff who have no care if you are not Chilean or representing their country or tourist industry. Lost and then was told will not honour my booking (with no notice of cancellation) leaving me without a place to stay over Chris