Name: Museo de Artes Apart
Address: Paseo Huerfanos 547 Centro,, Santiago, Santiago, Santiago, 8320000, Chile
Rating: 8

Dishwasher

Reception desk

General

Hairdryer

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Microwave oven

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Location

Room amenities

Tobalaba

Santiago Center

Santa Lucia Hill

Municipal Theatre of Santiago

National Museum of Fine Arts

Museum of Contemporary Art

Gabriela Mistral Cultural Center

Plaza de Armas

Forest Park

Mercado Central

Palacio de la Moneda

Plaza Baquedano

La Chascona

Chilean National Zoo

San Cristobal Hill

Fantasilandia

Parque Quinta Normal

National Museum of Natural History

Santiago Metropolitan Park

Costanera Center

Bicentenario Park

Arturo Merino Benítez International Airport

Museo de Artes Apart

Santiago

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Stayed there for 5 nights in 4 different apartments so I wanted to share my experience which in general was more positive than initially expected. Before going there I read some negative reviews about this place and at some point I was even considering cancelling and choosing another accommodation, now I'm glad that I didn't and trusted the overall rating. First you need to know this accommodation is a rare case in which rooms in reality look better than in the pictures on booking.com. We never got a two storey apartment as in the pictures, every time we were getting a normal apartment which I appreciated more than I would have appreciated a bedroom on a different level. 3 of 4 apartments were clean, with new furniture, fresh bed linen and well equipped kitchenette (sink, gas stove, fridge, microwave oven, electric kettle plus some basic utensils). Only in one case we got an apartment of considerably lower quality (dirty walls, stained curtains and chipped furniture) but because this was for only 1 night we didn't care so much, later however we complained with the office and the next time we came we got a normal one. All 4 apartments we got were located on higher floors (10-15), the apartment overlooking the street had much better view than those overlooking the inner yard, but it received a lot of noise from the street, even in the night (garbage trucks) and even with closed windows, if you are a light sleeper earplugs will be necessary in this case (personally I found “inner” apartments, lacking the view, better). All apartments were lacking air con but there was a fan which was enough (we were in early March and evenings were already cool, didn’t even use the fan). I totally cannot understand people who were complaining in their reviews about the reception. This is not a regular hotel, but a company which owns/rents several almost identical apartments in a big residential complex composed of four 18 floor high towers (named torre A-D). The reception in the main lobby (entrance from Huerfanos street) is logically not reception of the hotel, but general reception of the complex, however man/woman in the lobby will redirect you to the office of the hotel, which is in apartment 1414 tower D). Since the office is open roughly between 9 am and 5 pm, in case of late arrival there will be an envelope with a key to the room and wifi password waiting for you. In case of early check out you just leave the key inside the apartment. Things may get complicated if you arrive late and plan to leave early the next day, in this case you should arrange for the payment method before arrival. People in the reception are generally nice and collaborative, maybe they could process the check-in/out faster but we never experienced any unpleasant behaviour. They accept payment in US dollars and what is great they are not too picky about bills (in most exchange offices in Santiago they won’t accept 1 and 5 dollar bills, and they won’t accept any bills if they are not in super perfect condition which is very annoying). Cannot write anything about communication problems reported by some English speaking tourists because I spoke Spanish with them, I think however that before arriving in Chile it’s highly advised to learn some basic phrases such as “the room is dirty” or “we leave tomorrow at 8 am” not to give the staff possibility for any abuse. Very big bonus of this accommodation, not advertised on the website, is a swimming pool on the rooftop of tower A, with an amazing view of the city centre. If you arrive in cold season the swimming pool may be closed, it’s however still worth to go the rooftop terrace by the pool which should be open all year round (ask people in the main reception in the lobby). Another bonus are 24h laundromats situated, if I remember well, on the 22 floor of tower B. Costwise: as compared to other accommodations we had in Chile we found this place to have the best quality/price ratio (paid 45 USD per night).

Much better than expected

We booked for 4 nights in advance but wished we hadn't.  We arrived late and first thing the next day we went to the office and told them about the problems we had.  The workers on the building next door could look directly into the bedroom and there were no curtains on that window.  They could actually see the bed and anyone getting out of it  - (see picture).  In addition, the coffee machine had been left uncleaned for a long time and had grown mould inside it.  The shower offered a choice - hot water or water pressure but not both at the same time.  If you wanted a hot shower you got a dribble of water.  There were bedside lights in the bedroom but one was missing a bulb.  The room was cleaned, but very irregularly - not until 5pm on one day.  The noise from outside and from the joining apartments was loud - you could actually hear people walking up the metal stairs in the apartment next door and whole family arguments.  The guy in the office was useless.  He could not offer another apartment that day and could not tell us if one would be available after that.  His answer as to whether we would get a new coffee machine and bulb for the bedside light that day was "Maybe".  Basically he didn't give a damn.  In the end he did absolutely nothing for us in the four days never mind that day we complained!  I attach a third pic - it is of the brick wall in the apartment.  If you stay here, I suggest that you discuss your problems with the wall - you will get the same response as a visit to the office and you will save yourself a walk!

Don't stay in 75-C

I booked this place based on the comments and to crash a few nights. It was fairly close to the metro station, the cleanliness and comfort level was just regular and the customer service not great. The person who recieved the key barely looked up from her conversation with her mother. I will not be going back.

Not worthy of a prize

Maybe the staff communication / culture was too different to mine to have a high understanding level.  My Spanish is perfect, so this was not a question of the language. This had to be a cultural reason on the background.  The placement can be FINE, but before taking the Apartment you get, make sure of the following list of things:
- Well maintained rooms.  Some have broken / scratched wall-papers, broken furnitures...
- Clean bathroom services. Specially towels can look dirty or very old and broken. Demand new ones in case you are not satisfied. 
- Make sure that the service is cleaning every day except Sunday. In our case this was not every day. 
- The bed may be too soft. Check it or demand a new apartment with harder bed in case you like this. 
- The characteristics of the placement mention that the rooms have washing machine, tumble dryer and ironing.  Unfortunately this kind of services are not in the apartment, they are common services in Tower B level 23+ where industrial machines are located. Tokens are bought at the bottom floor of Tower A and B, also the washing powder...  The ironing was never found.
- In case you need a hair-dryer, make sure that your room is equipped with it.  The characteristics on internet mention it, but we had not. 
- Door keys may be damaged, make sure your door can be locked before accepting the apartment.
- Make sure that you agree that your bed sheds will be changed if you are staying several days. Ours were never changed for 10 days. We washed them ourselves. 
Additional comments:
- Swimming Pool is fine in floor 18 Tower A. Sometimes the water looks not very clean, but…
- Only 3 Lifts per tower, sometimes you can be waiting longer than 10 minutes to jump in a Lift. 
- No air conditioning

Conclusion:  This can be good, but make sure you make your own choice of the apartment and you do not get a “damaged” one.

I had higher expectations

We had just one day in Santiago and shared a split level loft apartment with 3 others.
The apartment had enough space for us all.  It was clean.  Fernando had some suggestions on walks in the area........but best of all he sorted out a cancelled flight that had not been re-confirmed.  (The original airline had no record of our booking, but they'd transferred us to another airline).  

The building is secure, with security and a front desk open all night.  They will book early taxis for the airport.  

We booked on booking.com and would recommend it to any English speakers with poor Spanish speaking skills......and it was good value too.  Supermarkets are nearby, so we were able to by basic breakfast foods.  We had free Wi-Fi.  No meal options were available.

Museo de Artes Apart

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