Name: North Star International
Address: Anhui Dongli, Chaoyang Qu, Beijing Shi, BJ, China, Beijing, Beijing, Beijing, 100101, China
Rating: 7

Restaurant

Meals

Location

At the hotel

Chaoyang

Lama Temple

798 Space

Houhai - Back Lakes

Jingshan Park

Beihai Park

Chaoyang Theater

Forbidden City

Tiananmen Square

Temple of Heaven

Summer Palace

Beijing Capital International Airport

Beijing Nanyuan Airport

Beijing Daxing International Airport

North Star International

Beijing

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It was rated a 3-star hotel, but in reality it should NOT even be rated at all.  It was dirty, noisy, smelly, in short, the hotel STINKS.  I had immediately requested from our travel agent to be transferred to another hotel, but found out that if we didn't stay for even a single night, we have to pay the penalty.  Tried to sleep the first night, but can't due to the smell, and stayed awake till the morning we were transferred to a real four-star international hotel,  The toilet is miserable.  The first room where we were brought to had a faulty toilet bowl, was transferred to another room, but it is even worse.  The third room where we finally got in isn't better but its the lesser of evils.  The breakfast ??  What breakfast??? Only the really hungry people can eat it.  I didn't even dare taste it.  I do not recommend this hotel to any traveller, especially to those from the West and the moneyed people.  That was the worst nightmare of my travelling life.  It spoiled my trip to the ancient China.  Had it not been for that experience, the trip is worth everything I spent.


I'll sum it up in one word.  The hotel STINKS

I stayed at this hotel on Wednesday, the 28th of February 2007. The boyfriend of my girlfriend's cousin who picked us up at the train station recommended it because it was close to their house. I asked him one question, "Do they have cold refrigerators and Coca-Cola?" 

I was not too happy with the location, as it was not close to downtown or anything interesting. Just a generic suburban street with a nearby mall. Still for a mere 350 RMB for a Three-Star (so I was told anyway) business hotel, I had nothing to lose.  I was happy upon entering the room that the laminated mini-bar menu said: Coca-Cola 8 RMB 

At 4:30AM the following morning (March 1) I opened up the mini-bar refrigerator and found two cans of Pepsi! I immediately ran down to the front desk and voiced my displeasure. The mini-bar menu said: "Coca-Cola!" NOT Pepsi! I noticed a carton of Coca -Cola in an office behind the front desk. The Front Desk Clerk (Cashier #9) said those were for the man who cleans the floor at night. I asked if she could swap my two Pepsi for two Coca-Cola since I am the hotel guest and in the hotel industry, you try to accommodate the guest. After she refused, I then asked here where I could purchase a Coca-Cola. She refused to help me locate a store where I could buy one. After taking some pictures of this situation, I walked into the dark streets of Beijing. I found two Coca-Cola cans at a nearby 24-hour gas station and I returned to the hotel at 5:10AM. I then asked the front desk how to make the fridge cold as it was on 5. Do I turn the knob clockwise to 9 or counterclockwise to 1? Maybe 1 meant 1degree Celslius? I wanted to be sure. After making a phone call, the clerk told me turn the knob clockwise to 9. I went to bed again at 5:20AM. I slept till 8:15AM and was disappointed to find that my Coca-Cola was NOT cold! I told my girlfriend, "This is it. We need to find another hotel. All I wanted was an ice cold Coca-Cola. 

I later took a taxi to Red House Hotel which cost 300 RMB and offered free laundry and Internet Access on property (for 10 RMB an hour) as well as in-house sports pub in a great downtown (Sanlitun) location. Cheng Hong could have been nice but the staff (the Assistant Manager the following morning was perfunctory in her demeanor) was callous to a customers needs and feelings. Their collective attitude was very cold and serious; the lobby had a stuffy, business-generic, atmosphere. Nothing of character for a guest to discover. The cafe served American fare like hamburgers and fries. The Red House on the other hand, had character and one felt like he staying with a family who cared. Like night and day. My favorite restaurant in all of China happened to be directly across the street too!  To some this might not seem like a big deal. But a close examination of this disparity in microcosm shows the antithesis in great customer service from Cheng Hong. Sending an American guest out into the streets of Beijing at 4:30 AM was unacceptable when they had the very product (the brand of the mini-bar menu) the guest was asking for. Also, the refrigerators were sub-par. At the Red House, there was a freezer compartment. A much better experience overall.


North Star International

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