Name: New City Garden
Address: 1 Shishan Road New District,Shishan Road, Suzhou, Suzhou, Suzhou, 215011, China
Rating: 9

Air conditioning

Elevator/lift

Currency exchange

Garden

Television in lobby

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Room service

Cable TV

Minibar

Slippers

Toiletries

Rooms

Ironing

Laundry

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Restaurant

Bottled water

Kettle

Meals

Business center

Fax and copy machine

Business

Sports

Location

At the hotel

Room amenities

Sunan Shuofang International Airport

New City Garden

Suzhou

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

After leaving a "known and trusted brand" of hotels last night, my expectations for this one were not high. But much to my delight it was way better than expected. Location, not the best to be fair but it is near the subway so you are not beholden to taxi drivers. The concierge, couldn't have been more helpful although their uniforms do leave them looking a bit like a ringmaster. The room was bigger than last nights, cheaper than last nights, better equipped/finished than last nights but to be fair the a/c was not working at all. The breakfast was a bit of a trek over to the west wing, well worth the effort. Western and Chinese, all the food was warm at the least! Quality bacon ( unlike the fakeon they gave us in the Courtyard) actually a great selection, of everything from apple pie to blue cheese, cold meat and salad to a western fry up.
I hate to be one of those overly positive reviews but if I am to tell the truth I have to, even the lesser used areas were spotlessly clean. A truly five star hotel.

Unexpectedly Great!

Overall, this hotel was pretty good, but there is definitely room for improvement.  I stayed here for 5 nights while in the area for work - chose the hotel based because my client gets a special rate and it is close to their office.  

The hotel was nice enough - friendly people, nice rooms, good breakfast.  Nothing out of the ordinary, but definitely up to par.  

The areas that could use improvement are:

The hotel is very stuffy - the lobby is fine, but the hallways and the rooms are hot and lack air movement.  My  first room was 27°C (80°F) - I tried to decrease the temperature, but the temperature control unit didn't work, and the windows don't open.  I thought it was just that the room hadn't been used in a while and would cool down, but 24 hours later, it was still hot.  My 2nd room was better - only 24-25°C - but still on the warm side and extremely stuffy.  

They have a nice space for the gym, and some decent equipment, but the equipment is aging and some could use replacing.  I'd suggest more weights and a couple new weight benches at a minimum.  The main issue was the hours of operation for the gym though.  People stay at this hotel for business, so they need to be up early.  A gym that opens 6 or 6:30 in the morning just isn't early enough.

Decent hotel, but could be better

I travel to Suzhou frequently for business. My suppliers usually book a hotel for me. I now insist on staying at the New City Garden hotel whenever I visit Suzhou. 
The rooms are clean and bright and not expensive ( the rates have decreased here in most hotels because of the competition)
The breakfast has a wide range of both western and Asian options and is the best I have had in this city 
The staff are very attentive and willing to arrange transportation or advice on dining options. 
Great place to stay

Great hotel 

Rooms in the new building are better. WiFi connection needs improvement, can be frustrating as it crashes often and connection fails to re-open easily. Rooms are spacious and breakfast has a very wide variation of products.

Business visit

I only stayed one night in this hotel. I didn't get time to get a feel of it and the service at the hotel.  The room was a decent size.  The buffet was overpriced for what is offered. In general, it is an ok hotel.

New City Garden

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment