Name: Guangjing Hotel Hangzhou Xiaoshan International Airport Branch
Address: 100 Metres away from West Gate of Xiaoshan International Airport, Hangzhou, Hangzhou, Hangzhou, 311200, China
Rating: 8

Air conditioning

24-hour reception

Heating

General

Room service

Rooms

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Car rental

Transfer

Tour assistance

Tourist services

Free parking nearby

Free Parking on Premises

Parking

Pets Not Allowed

Pets

Location

At the hotel

Hangzhou Xiaoshan International Airport

Guangjing Hotel Hangzhou Xiaoshan International Airport Branch

Hangzhou

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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18-beds

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2-beds

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40-beds

5-beds

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7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I would actually give the hotel 3.5 stars.  The hotel was a good value for the price paid (about $25/night).  The hotel is in an older building, but the room was clean, large and comfortable.  The bathroom was of decent size and however, the wifi did not work for my room (note- since my stay was short, I did not request help for the wifi  Wifi may be working well, but i didn't persue this issue).

I was looking for a hotel near the airport, with free airport transportation for an overnight stay.  In a previous stay at a different (inexpensive) hotel, I expected the front desk would not speak English.  Thus, I prepared a couple of statements.

"I am staying at the Hangzhou Guangjing Hotel.  They provide a shuttle.  My phone does not work in China.  Can you call them an ask to send a shuttle to pick me up.  86 571 8266 0588."

I entered this into Google translator and it printed out the translation.  At the airport, I went to Information/Lost & Found desk.  I handed the printed translation to the agent, and she was able to call the hotel and a shuttle was sent.  I was told to wait at the Lost/Found desk and someone came by in about 15 minutes.

At the hotel, I also had a printed translation of when my flight was leaving and what time I needed to be at the front desk.  I would strongly recommend translating and printing out any request.  An alternative is to download a translation app the would convert English to written Mandarin.

The hotel is in an non descript, older building.  My room # was 8603, but the hotel only went up 5 stories.  It tunred out my room was on the 6th floor, which I accessed via the stairs after taking the elevator to the 5th floor.  My room did not have a card key lock.  Instead, it was a regular door with an inside lock.  I'm assuming they put me in this room, because I was only staying overnight and not likely leaving the room.  If I was going in/out of the room, this definitely would be a problem.  I looked at other hotel rooms and they did have/use a card lock.

A nice touch was a person came to my room and knock on the door about 30 minutes before I needed to be on the lobby for the airport shuttle.

Finally, I had booked the hotel via Hotel.com.  I saw the room charge on my credit card after I make the booking.  At the hotel, they wanted the charge again.  I tried telling them that I had prepaid.  They said I would get my money back when I checked out.

At check out they did not refund the money, instead saying that they will refund the money at 12 noon.  Since I had a plane to catch, I decided to address this later.  I did not see the refund on my credit card.  I tried solving this with Hotels.com and they contacted the hotel.  During the call, I looked up my credit card to verify the amount of the initial charge.  I could not find the charge.  Apparently, Hotels.com initally charged my card, but reversed the charge before actually posting to my card.  Thus, the hotel was correct in collecting the room night.

Guangjing Hotel Hangzhou Xiaoshan International Airport Branch

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Location

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General

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