Name: Elan Hotel Hangzhou Lakeside
Address: 170 Jiefang Road Shangcheng District,Jiefang Road, Hangzhou, Hangzhou, Hangzhou, 310001, China
Rating: 2

Air conditioning

General

Free Wi-Fi

Internet

English

Chinese

Languages Spoken

No parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Hangzhou Xiaoshan International Airport

Elan Hotel Hangzhou Lakeside

Hangzhou

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Don't you hate to be lied to and cheated? I do. Staff is about the most callous and stupid I've run into and I spend 365 nights a year in hotels in China. I won't ever use this hotel or this brand again. Things appear nice. I booked room through Ctrip and choose the superior room, big double bed. Window is not insulated and the heater is positioned behind a Pillar, thus when heater is turned on, the heat reflects back onto the heater and then cuts off completely every 10 minutes or so with an H4 error. Of course they also leave all the doors and windows open to the outside., so hallways are freezing also. Upon complaining, the desk clerk kept saying it could be fixed and the maintenance worker kept saying it could not be fixed, as he was aware of the room and the problem is known to him. They said no more rooms of this size are available and the solution was to move me into a smaller room, smaller bed at the same price. They refused to refund me the difference or let me have money back for the second day. Of course when I complained to Ctrip, the desk clerk lied to her and then she starts talking nonsense about I don't understand how Chinese heaters work. As if 12 years of living in China still leaves me as a "stupid foreigner". 
My usual rule that I broke is just pay daily, which I guess I was stupid to pay for 2 days. TV remote does not work. Window looks out on trash. Leaving door open on second floor to outside stairs seems fraught with more problems than just cold air getting in. The security card reader in the elevator is also disabled, so anyone can get into the rooms. 3 skinny pillows to a queen size bed is not sufficient.. So among the plus column, largest sink in any hotel I've seen, not sure what that's good for. Internet works. The table and chair are also behind the Pillar, so also not really usable. Hairs that are not mine (I shave my head) found in bathroom, bed and chair. See photos. 

Elan Hotel Hangzhou Lakeside

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