Name: HNA Resort Yunqi Hangzhou
Address: 1 South Meiling Road West Lake,South Meiling Road, Hangzhou, Hangzhou, Hangzhou, 310008, China
Rating: 8

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Newspapers

Express check-in/check-out

General

Room service

Minibar

Shower

Rooms

Accessibility features

Accessibility

Luggage storage

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Telephone

Services and amenities

Coffee/tea for guests

Cafe

Restaurant

Meals

Wi-Fi

Internet access

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Parking

Indoor Pool

Outdoor pool

Pool and beach

Conference Hall

Business

Tennis court

Fitness facilities

Sports

Beauty services

Beauty and wellness

Location

At the resort

Room amenities

Hangzhou Xiaoshan International Airport

HNA Resort Yunqi Hangzhou

Hangzhou

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

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18-beds

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2-beds

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3-beds

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31-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great indoor pool, shame ladies change room is so wet.  How the girls get dressed without everything being drowned I have no idea.  Maintenance is just not being done.  Outside pool still not working!!  Grounds magnificent.  Fountains only turned on weekends.  I was waiting for sunny day to take photo.  Cleanliness excellent.

Grand hotel becoming tired

Dirty room lack of maintenance. Fridge was taken away. The entire hotel was kind of a clone of any resort hotel in Thailand or Indonesia but really awkward in such a place where outside temperature is below 10 degrees. There was no heating in the room I ended up catching cold for my 1 night stay. I was supposed to be attending an event in Aliyun's new headquarters in a no man's land. This hotel was recommended by the organizer due to its close proximity but it turns out I had to pay CNY50 to get a cab to the venue. The way from Hangzhou downtown to hotel was another disaster basically no cab driver was willing to go to that place.

Worst experience in Hangzhou

The hotel looks impressive online, but the rooms are rather old and in need of considerable repair.  Towels were tattered.  The service is pleasant but lacking in professionalism.  The food served in the restaurant was cold and unappetizing.

In need of repairs

Overall we enjoyed our stay here very much. The buildings seem new and are well decorated. The lawns and fountains were well maintained. The outdoor pool looked beautiful but disappointingly it was closed, although it was about 28 degrees and sunny. The indoor pool was fine though, with clean locker rooms. We got foot massages in the evening, they start at 98 rmb for 70 minutes.
The Chinese restaurant was good although the English translations were unhelpful and there were no photos in the menu, so every dish was a bit different from what we expected. The breakfast buffet was fine, nothing exceptional.
This location is very far from Hangzhou's famous tourist sites with the exception of the Song Dynasty Village theme park. However there are very nice peaceful hikes within walking or a short bus or taxi ride away and it was nice to get away from the busy city center.

Great facilities, good value

We stayed at this hotel for one night as part of a multi-city China tour.  We were impressed at first.  The lobby was very pretty and featured a huge fish tank filled with koi.  However, it went straight downhill from there.  The tour guide had pre-ordered a dinner including a local specialty, Beggar's Chicken.  The hotel was unable to serve the dish because the entire kitchen staff had resigned and the new staff did not know how to prepare it.  Instead, they substituted it with an unappetizing boiled duck.  After dinner, we proceeded to our room, which entailed a five minute walk outdoors.  The room was an unwelcome surprise!   There was a glass wall between the shower and the bedroom.  Also, the shower stall was not fully enclosed, so the floor was soaked afterward.  Do not share a room with someone who may open the Venetian blinds without your permission.  It was cold, the heat did not work, and the hardwood floors did not help.  Other problems -- confusing light switches, hard-to-use television remote control, and television channels and volume changed by themselves.  We asked the front desk to mail postcards for us, but they were unsure of the amount of postage or how to get them to the post office.  They seemed more interested in reading our cards than getting them in the mail.  Breakfast was cold because it had not yet been reheated.  When we left, hotel management accused another couple in our party of stealing several items, all of which obviously would be of no use to them.  The hotel wanted to withhold the tour company's deposit.  Luckily, our guide knew it was a common scam and handled the situation well.  Nevertheless, our departure was postponed by more than an hour.


HNA Resort Yunqi Hangzhou

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