Name: Shangri-La Old Town Hotel
Address: No.92 Chicika Rd, Shangri-La, Shangri-La, Shangri-La, Shangri-La, 674400, China
Rating: 7

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Diqing Shangri-La Airport

Shangri-La Old Town Hotel

Shangri-La

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My wife and I enjoyed a 24 day China Encounters private tour in June and July 2018 with Wendy Wu Tours.  Wendy Wu chose this hotel for our two day stay in delightful Shangri-La (Zhongdian) in north western Yunnan province. 

The hotel is in a convenient location being across the road from Shangri-la Old Town with its fascinating shops and restaurants, ancient Tibetan buildings and winding lanes. 

The Shangri-La Old Town Hotel is certainly not a grand 5 star establishment. However it was clean with adequate facilities for our 2 day stay.  Our bed was comfortable and we found the bathroom satisfactory.  A novelty was the window in the wall between the bedroom and the bathroom providing a view of the bedroom from the bathroom and vice versa.  There is an informal reception area with large wooden seats. 

Breakfasts on both days were an experience, as has been documented by other reviewers reviewing this hotel.   I agree that this hotel could have provided a better array of food items to suit western tastes.  There was enough there for me but not for my wife.  Another challenge was the staff’s poor command of English.  However by the use of sign language and a smile we managed with our communication.  My rendition of the ‘Chicken Dance” to ask where I could order cooked eggs had the wait staff smiling and laughing and  importantly I did get my eggs for breakfast.   In these situations the key to international travel is to recognise that not everyone will speak your language; however we find with very few exceptions that staff at most hotels try hard to do their best to meet our needs.  

Our stay in Shangri-La was made special with a visit to the magnificent Songzanlin Monastery, the Dukezong Old Town and a visit to a Tibetan Village where we visited a home in the Village and presented the owner with a small gift from Australia as a nice piece of cultural exchange. 

Shangri-La (Zhongdian) is well worthwhile visiting if you want to experience a touch of Tibetan lifestyle without travelling to Tibet.  We found the change in altitude when we arrived to be not an issue and certainly for a short stay the Old Town Hotel was an OK experience. 
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A hotel with a great location and adequate facilities

We stayed here as part of a China tour and were very disappointed. The hotel seemed to have a number of names depending upon do the stationary, booklet etc that you looked at. The photo on trip advisor does not meet that of the hotel but the address is the same so I assume we have the right hotel. The front desk personnel have little or no English which makes things difficult. Long corridors make it difficult to find your room. Rooms are adequate and clean but our bed was not made up for the second day. As many others have mentioned the breakfast was chaotic and of a poor standard. Staff had to be constantly chased to refill items.

 Not up to expectations

This was one of a number of four star hotels we stayed in, on a recent trip to China.  It fell well below the standards of all the others, and I cannot recommend it for anything except its position, although there are other hotels nearby.

The hotel had apparently been closed down by the authorities the week before our arrival, according to our agent, then reopened just before we arrived, circumstances unknown.  There were a multitude of failings at the hotel during our brief stay, here are a few.  The bathroom had an unpleasant smell, there appeared to be a drain with a cover missing.  Four of the lights were not working in the room, the curtains had a hole in them, a provided spare pillow was stained and without a cover. The bed was not made up when the room was serviced. Breakfast was poor.  Someone entered our room with a key, without knocking at 8.50 one morning, spoke briefly in Chinese, then promptly left.  She was not uniformed, there was no cleaning trolley outside.  This was reported to reception via our guide, no response from management.

All of our four star hotels charged the same price, so I am not sure what has gone wrong here.

Try and find a better hotel

This Hotel was the 3 D's.... dark, dingy and depressing. The hallways were scary. So dark to probably hide the dirty old carpeting etc....
The rooms were fair. Location right near Old Town but otherwise a filthy dirty area with a lot of construction going on. Breakfast was in a big uninviting room and was terrible as well. My advice think twice before you stay in this hotel. Im sure one can find a lot better in the area!!!

Dark and Dingy

This hotel is dark, dingy and smells of mouldy carpet. The hallways aren’t lit well and the rooms not ventilated properly. The breakfast was so bad we went elsewhere the second morning there. The staff could barely tear their eyes off their phones to serve you. Just horrible. The location next to the old town maybe an attraction for some but I would never stay here again.

Shangri-La Old Town Hotel

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