Name: Felicity International Hotel
Address: West Plaza of, Shenzhen Railway Station, Shenzhen, 510010, 罗湖区深圳市 China, 518000, Shenzhen, Shenzhen, Shenzhen, not available, China
Rating: 7

Location

Luohu

Lo Wu

SIAT

Airport North

Luohu Commercial City

Luohu Port

International Foreign Trade Center

Shun Hing Square

Shenzhen Grand Theater

Dongmen Pedestrian Street

Shenzhen Museum

Lizhi Park

Shenzhen People's Park

Shenzhen Convention & Exhibition Center (SZCEC)

Huanggang Port

Fuyong Ferry Port

He Xiangning Art Museum

Happy Valley

Window of the World

Shenzhen University

OCT East

Hong Kong Disneyland Resort

Hong Kong Museum of History

Wan Chai Star Ferry Pier

Victoria Peak Garden

Hong Kong Park

Time Square Hong Kong

Peak Tower

Hong Kong International Airport

Shenzhen Bao'an International Airport

GuanHu Beach

Hong Kong Harbour

Ocean Park

Big Buddha

Ngong Ping 360

Dapeng Fortress

Xichong Beach

Dongchong Beach

Macau Fisherman's Wharf

Grand Prix Museum

Macau Museum of Art

Macau World Trade Centre

Fortaleza do Monte

Museum of Macau

Ruins of St. Paul's Cathedral

Na Tcha Temple

Macau Cathedral

St. Dominic's Church

Senado Square

Felicity International Hotel

Shenzhen

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Stayed a night at the hotel. I remember 20 years ago when I first came to Shenzhen I stayed in the same hotel. Meaning this is an old hotel. But it is relatively well maintained given the age.

I can see that the business is still good as it is one of the closest hotels from the customs. However something else is still the same. The quality of service. And it is not good for a branded hotel of this caliber. From the receptionist to the concierge, a little more courtesy will get you the stars that equal what your hotel is ranked. That’s why you only earn 3 from me.

Breakfast fare is good with a wide spread of choices. 

Very good location but that shouldn’t stop the good service

Sometimes I wonder where good old customer service has gone.
I don’t complain much in life but after a very happy trip with 13  other colleagues all staying at the hotel it was spoiled by a silly incident at the front desk by poor communications with staff with very little understanding of English. We asked to speak to the front desk manager who seemed to have a very smug appearance and looked down on us as foreigners. It did not really portray the customer service that we would expect from such a hotel. When we sorted out the problem I turned back to see the manager sniggering at us which when he immediately saw me looking at him he turned red in his face with embarrassment. It was not a nice way to end a day with this kind of customer service being looked down upon as if we were silly foreigners.

This front desk staff let down all the other room service, housekeeping and restaurant staff who did so well in looking after us and others always with a smile on their faces. Staff Teamwork was let down badly by an unprofessional front desk manager.

Great hotel location spoiled by poor customer service at front desk

We stayed here for 3 nights.  The location is just opposite the Louhu Port, Metro Station and the bus/coach station.  Also nearby is the famous shopping center in Louhu.  To get over to these sites, you will have to climb up an overhead bridge which can be a problem to many as it is not disabled friendly.    The walk way is dirty and stinky and at night it is dark and  a few people sleep along the pathway and pretty scarry too.  We have to take the overhead bridge and use the walkway each time we go to our meals and to take the metro as there's nothing on the hotel side.   There are may shops and eateries in the Louhu shopping mall.  
The hotel entrance is reasonable huge probably because its an old hotel but well maintained.  There's a 7-11 Store and a swimming pool and gym downstairs.   The staffs are friendly and check in was fast.  
The twin room we had was big and spacious.   From our room we have a nice view the river and the park.  The sheets are clean and white and the bed is so comfortable.   The toilet is clean and supplied with the necessary toiletries.  They also provide a bath robe each but we didnt make use of it.  There is a kettle for boiling water and coffee and tea are provided.   One night we could hear loud voices and laughter from the room next door and this went on till midnight.  I had to call the reception to make a complain and also the smoke smell in our room although I specifically requested for non smoking floor.   The hotel provide breakfast but we didnt take that package as we prefer to try out the various choices of food in Louhu Shopping Mall.   Apart from that we had a good stay in this hotel.

Spacious and comfortable hotel

First of all, we stayed in this hotel as a group of 13 people in a tour for 4 days in Shenzen.. so there was no way we changed the hotel. Otherwise, we would definitely not stayed there.

This hotel was said to be a five-star hotel.. it’s even written in the directory book in the room (picture shown) but the state of the bathroom door & the old-fashioned hairdryer in the bathroom didn’t scream five-star hotel!

The walls between the rooms are also very thin.. we can hear everything (and I mean EVERYTHING!) coming from the room next to us. Also, on one night we were there, our neighbor smoked in their room and we can smell the reek seeping through the connecting door to our room. We had to call the receptionist to report them and someone from the housekeeping came to our room and sprayed air freshener in our room! 

I understand that each of Best Western Hotels are independently owned and operated, but surely they must have their SOP for each and every hotel named under Best Western..



The worst five-star hotel!

The hotel is located next to Luohu Railway Station, but it is a little bot hard to reach when you don't know which way to go, the railway tracks need to be crossed. From the metro you need to take exit D then take the lift to the 3rd floor and cross the bridge, then the hotel is on the right side.  
The check-in was really quick but then nobody helped me with my luggage and nobody told me which floor my hotel room is on I had to search for the floor myself. My boyfriend's luggage got missing on his flight and the hotel staff was really helpful to get the luggage delivered to the hotel. 
The room itself was quiet old and the light in the bathroom was horrible, also the light in the bedroom was quiet dark and the bed was pretty hard. It was also pretty noisy, we were able to hear people walking up and down the floor and hear the people in the room next to us, our room didn't feel private. Our room and the room next to us was just separated by a locked door, these type of rooms are perfect for families but for us it was annoying to hear the people in the room next to ours.

Felicity International Hotel

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