Name: Las Palmeras Colonial Boutique - Santafe De Antioquia
Address: Carrera 9 N.10-34 Via Bancolombia, San Jeronimo, San Jeronimo, San Jeronimo, 057050, Colombia
Rating: 7

Location

Enrique Olaya Herrera Airport

Las Palmeras Colonial Boutique - Santafe De Antioquia

San Jeronimo

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Great hotel clean with all the amenities￼. But what set it apart was the very attentive staff across the board! We slept in late and was planing on checking out and they offered￼ us breakfast almost 2 hrs after service. We also had dinner there the night before both where delicious.

The staff goes above and beyond

Our room was on the street side and because of the music and concerts in the main square, we coudn't sleep at all. There are no glass windows so we could hear the music like it was in the room.

This was never mentionned at the checkin, and when we asked if we could change room to be able to sleep, the answer given was:

1) either to pay more for a bigger room
2) or to get a 30% discount and give away the room for the nigh.

Customer service was terrible and the only excuse was that the noise was from outside and that they couldnt do anything about it.

We strongly recommend to avoid this place.

Extremely noisy and terrible customer service

The common areas of the hotel are nice.  Beautiful, clean pool with drink & food service.  Also great location.  However unfortunately our room had a really awful mold smell and stain & needed fixing up - it was really bare bones and no frills. Summary: the hotel has a lot of potential but needs TLC, better trained service and some investments before I would pay $200 for a night again.

Nice pool, not nice room

Visited the hotel and took advantage of the "sun pass" $45000 COP.  The pass gives you access to the hotel's facilities plus lunch. Good service and great food. Parking is included. Highly recommended!

Nice and calm 

The pool place it's pretty complete with table games, ping pong, bikes to go around the town, a jacuzzi, pool balls and other things. It does not get crowded at all since it is somehow expensive but still reeeally affordable for European or USA standards. The staff is always trying to make you feel comfortable and they're super servicial. Recommended

Very comfortable and awesome staff

We really liked this hotel, great pool and outdoor area, massive rooms with comfortable beds and aircon. Great views from balconies and the likes. Really nice old colonial hotel. Worth the money. 
Sadly we had an average experience with very noisy neighbours on both sides of our room, they arrived unannounced, late. This was not handled that well by the hotel as they placed the noisy family on both sides of out room. They offered us a simple lunch in compensation for a really crappy nights sleep. Lunch is a nice gesture but didn't make up for being really tired and upset the next day.


Good hotel, sadly not treated so well

I have vacationed many times in Santa Fe de Antioquia over the past 6 years, and I've always wanted to try this cool-looking colonial hotel (Las Palmeras) on the corner of Plaza Mayor. Las Palmeras is the former "Hotel Patio del Castellano". New owners took over in the beginning of the year and changed the name. The new manager, Carlos, and his team, are hard at work making improvements to the "new" hotel. Las Palmeras presently has 13 suites available, but the plan is to add additional standard rooms and make some upgrades to guest facilities and services. 

My wife and I booked a night to celebrate St. Valentine's Day. We were able to get a special couples' rate of COP$ 200,000 ($97 US). The price included a spacious loft-suite & 3 gourmet meals. (I will get back to the fabulous cuisine later). The hotel was a convent in another life. Las Palmeras faces a narrow street with an excellent location on the corner of the Parque Principal. It's where all the action is. The architecture is colonial Spanish. The building is comprised of two 2- story brick and stucco quadrangles. The first includes the hotel lobby, a beautiful courtyard with swimming pool and 3 Jacuzzis and the guest suites. The second quadrangle consists of the hotel's bar and restaurant and a "bier garten" with a a waterfall. Drinks or meals can be enjoyed by guests here in the open air. The restaurant/bar is large enough to hold a good sized group or party, with a main entrance on the street. The pool patio area is spacious and adorned with palm trees and plants. Ice cream and cold drinks are available for sale in the pool area. Bikes are also available to hotel guests free of charge.

Our suite, Room 206, is situated on the second floor and overlooks the pool area. The suite is spacious with approximately 450 square feet of floor space and includes two full-sized beds, a refrigerator, 32" flat screen TV, phone and electric clock on the main level. (It was impossible to set the clock, though, because of a broken "set time" function.) In addition to the main floor, there is a 150 square foot loft with a third bed and a second flat-screen television. The remotely-controlled air conditioner is located on the loft. The bathroom is situated on the main level and includes a shower with COLD WATER ONLY. (Virtually all hotels in Santa Fe run only cold water in the guest rooms.) A 100 square foot balcony is separated from the suite by a pair of wooden doors. The balcony overlooks the beautiful patio and has a table for four. Our suite was immaculate. The beds were low to the floor and the mattresses were a bit hard. Nevertheless, after a day in the hot Santa Fe sun, we were all able to sleep well with this minor amount of discomfort. 

Las Palmeras restaurant specializes in international cuisine. In my opinion, the food here rivals some of the finer restaurants in Medellin. This week, the chefs offered various Peruvian seafood dishes that were exceptional. We dined on Peruvian rice and mariscos for dinner and sea bass with a mango sauce. Both meals were incredibly delicious. (By the way, these gourmet meals were included in the price of our room.) 

The staff in the hotel and restaurant were friendly and helpful. I sensed a lot of pride and professionalism in this team.

Both my wife and I agree that Las Palmeras Colonial Hotel offers a lot of value with respect to accommodations, culinary delights and service we enjoyed during our short stay. This hotel shall remain a Valentine tradition for me and my wife. I highly recommend a stay at Las Palmeras.

Las Palmeras Colonial Boutique - Santafe De Antioquia

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