Hotel & Spa Poco a Poco

Name: Hotel & Spa Poco a Poco
Address: 100 meters east from The Frog Pond in Monteverde, Santa Elena, Santa Elena, Santa Elena, 60109, Costa Rica
Rating: 7.7

231.7 mfrom the city center

from 27,665 ₽

Very good

7.7

Matt

What was good

Right in town

What was bad

We had a leak. On the first night it was a small drop and cleared up quick. We informed the front desk about it. On the second night it was a deluge. We are only staying one more night, so we expected it to be mostly taken care of, and a reasonable discount on the stay given that the room isn't the standard expected of the highest rated hotel in Monteverde. We are here for my wife's birthday, which is tomorrow. We have a room with water all over the floor, a 6 year old child with us who may slip going to the bathroom, and towels all over the floor. Moving rooms from their biggest room to something worse is a ludicrous prospect for one night when we do not wish to pack up and move in a terrible rain storm. What we expect from good customer service is some level of refund on the room rate. We have been given a free meal. And food isn't exactly expensive here. Accommodation is. I feel bad for the front desk guy who has taken the brunt of this, calling his manager to negotiate with us. For the manager to offer merely a free meal only, he needs his head examined.

Main amenities of the hotel

Free Internet
Transfer
Parking
Suitable for children
Swimming Pool

Location

Chacarita Airport • 37.4 km
Fortuna Airport • 38.4 km

Available rooms

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Location

100 meters east from The Frog Pond in Monteverde, Santa Elena

Airports
Fortuna Airport • 38.4 km
Chacarita Airport • 37.4 km

Description of the hotel

Location

Plans for the journey: have a rest and enjoy! Resort «Hotel & Spa Poco a Poco» is located in Santa Elena. This resort is located in the center of the city. Before going to bed, you can walk around the main landmarks of the city.

At the resort

You can stop by the bar. Taste the local cuisine and have a rest in the restaurant. If you can’t live without coffee, drop by the cafe. Want to be always on-line? Wi-Fi is available.

Specially for tourists who travel by car, there’s a free parking zone. Specially for tourists who travel by car, there’s a parking zone. The following services are also available for the guests: a massage room, a sauna, a steam bath, a spa center and a doctor. Swimming fans are going to enjoy a pool and an indoor pool.

There are playrooms for children at the resort. They will be having so much fun that you might have to spend the evening with adults. To book an excursion, consult the tour assistance desk of the resort. For the free movement around the city, the resort offers a transfer for you. Additional services that the resort offers to its guests: a laundry, ironing, car rental, a safe-deposit box and a concierge.

The staff of the resort will be happy to talk to you in English and Spanish.

Room amenities

In the room, for you, there is a DVD player, a shower, a TV and a bathrobe. The room equipment depends on its category.

Facts about the hotel

Year of construction

2001

Type of electrical socket

Type A

120 V / 60 Hz

Type A

(grounded)

120 V / 60 Hz

Number of rooms and floors

32 rooms • 4 floors

What other amenities are there?

General

Smoke-free property
Security guard
Ticket assistance
Garden
Terrace
Reception desk

Rooms

Allergy-free rooms
Non-smoking rooms
Room service
Family room
Cable TV
TV
DVD Player
Hairdryer
Shower/Bathtub
Shower
Bathrobe
Linens
Toiletries

Accessibility

Accessibility features
Wheelchair Accessible

Services and amenities

Iron and board
Luggage storage
Laundry
paid for separately
Safe-deposit box
Concierge services
Luggage storage
Wake-up service
Telephone
Iron

Meals

Bar
Breakfast
Cafe
Restaurant
Packed Lunches
Bottled water (at extra charge)
paid for separately

Internet

Free Wi-Fi
Internet access

Transfer

Car rental
paid for separately
Airport transportation
Transfer services

Languages Spoken

Spanish
English
Multi-language staff

Tourist services

Tour assistance

Recreation

Bike rental
Hiking
Sun Deck

Parking

Parking
Free parking nearby

Pool and beach

Swimming pool
Spa tub
Indoor Pool
Beach facilities
Beach/pool towels
Heated swimming pool
Rooftop pool

Business

Fax and copy machine
Conference Hall

Sports

Cycling

Beauty and wellness

Doctor
Massage
paid for separately
Steam room
Sauna
Spa
paid for separately
First Aid Kit

Kids

Children swimming pool
Family/Kid Friendly
Kids club

Pets

Pets Not Allowed

Health and Safety Measures

Temperature control for staff
Personal protection equipment for staff
Extra decontamination measures
Temperature control for guests
Personal protection equipment for guests
Contactless check-in and/or check-out
Additional measures against COVID-19

Policies

Check-in terms and conditions

Check-in and check-out

Check-in
After 15:00

15:00

Check-out
Until 12:00

12:00

Paid on the spot

Children

Accommodation of children	Price
At the age from 0 to 11 years if their parents or guardians are staying in the same room on extra beds	Must be clarified on the spot

Additional information

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Payment

In the hotel

In cash	By bank card
In the currency of the hotel — CRC

On the website

Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.

The prices are lower in the mobile app

For corporate clients

If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru

Learn more

7.7

Very good

Based on 7 reviews from guests around the world

Cleanliness
8,5
Hygiene products
Location
8,5
Meals
7
Value for money
3,5
Room
4,5
Service
5
Wi-Fi quality
5

Reviews

Hotel & Spa Poco a Poco

Review sorting

by creation date

Matt
leisure, family
October 2023
Garden Superior Double room (full double bed) (queen size bed, child bed not included), 3 nights
5.7
Not bad
Matt
October 2023
Wi-Fi review:there was Wi-Fi but it was slow
What was good
Right in town
What was bad
We had a leak. On the first night it was a small drop and cleared up quick. We informed the front desk about it.

On the second night it was a deluge.

We are only staying one more night, so we expected it to be mostly taken care of, and a reasonable discount on the stay given that the room isn't the standard expected of the highest rated hotel in Monteverde.

We are here for my wife's birthday, which is tomorrow. We have a roo
Guests' photos
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$https://cdn.worldota.net/t/{size}/hotel_review/e7/b5/e7b525af597ae31c83a02e33b4b4cc7a0d681bd4.jpeg$

See another 6 reviews on TripAdvisor

Mobile app

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