Name: Que Tuanis Hostel Monteverde
Address: Contiguo al Restaurante Acachete, Santa Elena, Santa Elena, Santa Elena, 60109, Costa Rica
Rating: 8

Smoke-free property

Ticket assistance

Terrace

No elevators

Reception desk

General

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Common kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Picnic area

Recreation

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hostel

Chacarita Airport

Fortuna Airport

Que Tuanis Hostel Monteverde

Santa Elena

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I stayed here a little over two years ago (November 2017 - trip advisor only allows me to go back a year so ignore the incorrect travel date below) and as king of procrastination, I'm finally following through with writing a review of this place :-)  The staff were extremely warm and welcoming and went above and beyond to spend time finding a local horticulturist for me to connect with for a guided tour through the cloud forest I was seeking out.  They found one and he was great, incredibly knowledgeable and exactly what I was looking for :-)  We saw a python coiled around a branch wayyy up in the canopy and he lead us to a tarantula nest/den? he must have had previous knowledge of, super cool!  The morning breakfast coupled with the beautiful view was the perfect start to my day of incredible exploration and adventure in Monteverde.  There was a super cute resident dog at the hostel and I can't recommend this place enough to anyone looking for a cute, quaint, welcoming home away from home with very hospitable and helpful hosts.

Above & Beyond Customer Service

Nice & quiet place at a good location with nice views over the mountains and the pacific ocean. Walter is a very friendly and helpfull person who takes good for the guests. He offers al kind of tours in the area. Would come again and recommend it to friends.

Nice and quiet place with mountain view

We stayed 3 nights. The staff is amazing! Very friendly and helpful. They can organise everything for you. The place was beautifull and the views breathtaking. Well located. The only thing was the kitchen... disgusting!

Staff is worth 10 stars!

I stayed here 3 nights in a private room. The room was clean, pretty bare but fine. I had to walk through one of the dorms to get to it. The shared bathroom was between the dorm and the private room. It was more or less  toilet and shower in the hallway with a shower curtain that came down to mid calf. The bathroom wasn't cleaned once during my stay, there was bread in the waste basket the entire time. The dorm opened up right to the street, and it was missing a handle to pull open the sliding door. I cut myself on a screw where the handle was supposed to be trying to get out one morning. Breakfast was included, toast, fruit and coffee. They do not provide towels, you can rent them I think for $2? The common area was very worn down and not very comfortable. There was only a small area out front by the street to sit outside. 
The staff were friendly and helped to organize different tours. Some small improvements would go a long way at this place, but it still needs a lot of work, especially for the prices they charge. $83 usd for 3 nights! I saw a room for $25 per night on my last day at the "taco taco" restaurant. It was very nice, clean, bright, private bathroom and right in the centre of the town, and included towels. These two places were like night and day from each other. If you are looking for a private room I would recommend looking elsewhere. 

Expensive and in need of repairs

room: smelled of sewer, mattress well past its useful life, noisy and not private (2 windows open onto public areas of the hostel that are used by guests to hang out.

property: not very clean, a bit run-down, amenities are not appealing at all. rules of the house are not clearly established and i had to fish for information regarding certain aspects of the hostel. i was told that i was given a key to the front door but found myself locked outside one night when coming late. if i hadn't been able to get one of the two hosts on the phone i would have had to spend the night outside. not an appealing proposition.

hosts: alex and yeltsin are friendly enough and helpful when it comes to finding activities (don't forget that they get commissions when booking you for tours). however, for the rest, they don't seem to care about the guests experience and well being and i personally experienced the worst of the pura vida lifestyle. despite my best efforts to communicate in -poor- spanish, the hosts make no effort to switch to english when convenient even though at least one of appears to speak very well.

VERDICT: AVOID IT

sub-par hostel

The room hade good view but were very noicy with thin walls and roof. The common areas was a bit worn out and the breakfast was small. But the staff were helpful and nice, helped us with tours, restaurants and transportation 

Que Tuanis Hostel Monteverde

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