Name: Sercotel Lido Habana
Address: Consulado No 210 entre Animas y Trocadero, Habana Vieja, Havana, Havana, Havana, 10400, Cuba
Rating: 5

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

All Spaces Non-Smoking (public and private)

General

Room service

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Services and amenities

Buffet breakfast

Cafe

Restaurant

Meals

Wi-Fi

Internet

Airport transportation

Transfer

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Sercotel Lido Habana

Havana

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

There is Bad in everything as well as good. So let’s display the Cons and Pros. 

Pros : 
Smooth Check in 
AC in the room with a Balcony
Comfy Beds + Pillows 
Clean Bathroom
Excellent Location
Good restaurant at the fifth floor - good food for good price with 180 Degree view
Location (SAFE)
They can exchange Money 
Cons:
No Customer Service 
No English 
Smooth Check out 
Very Slow Shower Water pressure 
Location (UNSAFE )
They don't always exchange money  
No food restaurant Variety 
No WIFI 
PS - Apparently There is NO WIFI in All Cuba - there is NO SIM Card to purchase for non-residence, so the only way you can connect is to buy a WIFI Card and search for a location which provides Internet/ WIFI To connect . Keep in mind that the card is Only for One hour - so you end up buying 4 - 5 Cards (4 - 5Hrs). The government restricts the Internet usage. 
To Sum Up, Booking this Hotel was a Good thing, financially and for safety as its only one block away from the main street and its close/walking distance to many sights. 
Thank you Havana  !

Pros and Cons

We stayed here for 2 nights for our last accomodation in Cuba. The staff were lovely and the location was great. Very close to everything that you’d want to see and experience. The neighbourhood feels safe and lively also. The room was a little run down and our bathroom sometimes smelt a little of urine. Not really sure if it was coming from outside or it was a plumbing issue. The beds were comfortable and the free breakfast was yum. 

Could use some love.

I was unfortunate enough to stay at the Sercotel Lido in early September 2018 for 5 nights. The lack of customer service was on display from the moment we walked up to the front door. The doorman opened the door without a “Buenos días” or even a smile. At the reception, a scowl. My “Buenos días!” was met with a grunt.  We were given rooms across the hall from each other. Took the elevator up one floor to our rooms. Came down to the lobby bar and had a beer. Frowning bar tender. 20 minutes later the elevator went out of service. It continued to be out of service for the next 3 days. Since the stair wells are just slightly wider than I am, are very steep and I navigate using a  cane, getting to and from my room was less than fun. Getting to the restaurant for the free breakfast was out of the question. 
On day 2 the toilet in my my room would no longer flush. Repeated complaints were each time met by the same response: OK I will go find someone. The person would disappear and no one would come to fix it. My friend allowed me to use his toilet - they had not come to fix it before we left 3 days later. Talk about getting by with a little help from a friend. My friend would bring me the free breakfast, carrying it down 5 floors to the lobby bar. I ate it since the alternative was to go hungry. Two eggs folded over like an omelet - without any flavor. Dry bread. Cookies. Yummy - NOT!
I usually find the best part of my trips in latinamerica is the people. Not here! My strong suggestion is to look elsewhere for a hotel in Havana.

No customer service whatsoever

Very good hotel with friendly staff and excellent breakfast on the roof!!! Our room was big with a nice balcony!  I can advise Lido to every tourist, who wants to feel the real atmosphere of old Havana! 

Best Hotel

The hotel is located in the Old City of Havana (Habana Viejo) in walking distance to all attractions. The breakfast was OK. Poor communication between the people in the reseption. Our booking for two extra days, confirmed by one person in the morning, was denied by the next person, later the same day. The food in the restaurant was good.

Central location, clean rooms. Cold water i the shower. Partly worn, partly under restoration.

This place allows to feel real part of Havana society. It is settle in the middle of old colonial neighbourhood. Good breakfast. Helpful staff.

Last day when we leave , elevator was spoiled and we must go downstairs with big luggage . Room was small and without windows . There was no hot water in bathroom.

Sercotel Lido Habana

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