Name: Luxury Family Hotel Bila Labut
Address: Biskupska 9, 110 00 Prague 1, Prague, Prague, Prague, 110 00, Czech Republic
Rating: 7.1

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English

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Sauna

Beauty and wellness

Location

At the hotel

Náměstí Republiky

Florenc

Hlavní nádraží

New Town

Masaryk Railway Station

Postal Museum Prague

Municipal House

Powder Tower

Kotva Department Store

Vrchlicky Garden

Celetná

Jubilee Synagogue

Czech Lawn Tennis Club

Church of St. Castulus

Central Railway Station

Old Town Square

Wenceslas Square

Zizkov Television Tower

Charles Bridge

Holesovice Railway Station

National Theatre

Dancing House

St. Vitus Cathedral

Prague Castle

Vysehrad

Prague Zoo

Vaclav Havel Airport Prague

Luxury Family Hotel Bila Labut

Prague

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Well worth the Money. Nice location and a nice room. Friendly staff. The beds are hard, but it is the only complain I have. Clean, Newly renovated room. It is not a luxury hotel, but if you pay this little you can’t expect it to be. The area arround the hotel felt safe as well.

Nice stay

Worst experience of my life. They have bugs, dirty rooms and bed fulls of stains and hairs from previous guest. On top of this they refuse to repay us. Even booking refuse to repay us. 
DONT GO HERE!
It's a 4 star hotel and we paid 537 euros for this

DIRTY WITH BUGS!!!!

 toilets, blood stains, a piece of poo sticking out from underneath. Cleanliness at the lowest level in the world. Shower is falling apart. Safe doesn't work, fridge doesn't refrigerate. I asked to fix or move a room and was ignored. If you want a room that is meant to sleep and you don't mind living in fear of getting something in the shower or toilets, this is the place for you. I DIDN'T UPLOAD MANY OTHER DISGUSTING PICTURES.

Third World Hotel

very comfortable, centrally located, staff was very helpful enjoyed our stay at the hotel.. just one thing that when we checked in the room was not cleaned and there were mosquitoes in the room too..the location was very good.. everything was at a walking distance from the place

comfortable and location was good

Unfortunately, I encountered a rather frustrating issue during the check-in process, and I believe it's important to bring it to your attention.

Here's what happened: I arrived at the hotel before the primary guest, who had made the booking. I informed the lady at the reception that the primary guest would be arriving later in the evening and asked if I could check in before them. Just to clarify, my name was on the booking as well. However, instead of accommodating this request, I was told that I needed to make the payment right away.

I explained to the receptionist that the primary guest was responsible for the payment and would be arriving within the next 10 hours. In all our previous stays at your hotel, this was never an issue. To make things more complicated, both our passports and the credit card used to book the room were in the possession of the receptionist.

The receptionist's behavior left much to be desired. She was unreasonably difficult and uncooperative, refusing to let me into my room. When I asked if I was supposed to wait at the reception for 10 hours, she seemed indifferent to my situation. As someone who travels frequently, I've never faced such a problem before. Typically, it's common to settle the payment the next day or upon check-out. During this interaction, I not only felt unwelcome but also somewhat like a potential wrongdoer trying to avoid paying.

Regrettably, I had to use my personal credit card to settle the bill, which will cause me some accounting headaches down the line. This is disappointing, as my past experiences at your hotel were always positive and hassle-free.

I'm disappointed by the lack of flexibility and customer-friendly approach displayed by your staff in this instance. Because of this experience, I'm reluctantly saying that this will be my last visit to your establishment, despite being a loyal guest in the past. It's disheartening to see such a decline in the level of service and understanding of customer needs.


issue during the check-in process, not possible to check in before 1st guest

Myself and 5 others stayed at this hotel for a stag do. It cost each person around £30 a night and there are absolutely no complaints from any of us. It was a 10 minute walk from the Old Town, meaning everything was within walking distance. The rooms were huge, as were the beds. The rooms came with a complimentary safe, which was easy to use. The showers were fine, my only complaint is these are made for a shorter person. The hotel itself was absolutely spotless and our rooms were cleaned daily. Staff were pleasant. Only thing stopping this place having 5 stars was there was no breakfast facility or bar. 

I have read many negative reviews but I don’t know what people are expecting when you’re paying £30 a night. Don’t expect a Lamborghini with a Fiat budget.

Cheap, clean, ideal.

It was a cheap stay but I still think there are certain standards which should be met .  Thick dust on top of most surfaces , carpet was filthy and there were 0 facilities,  was under the impression there was a spa ( sauna, steam room etc) but nothing, no bar either or food to buy other than a vending machine, should not be advertised as a luxury family hotel, i would say its more a low budget extremely basic hotel for stag party's 

NOTHING LUXURY OR FAMILY ABOUT IT 

I express my gratitude to the staff of the hotel. I would like to note that everyone is very friendly and polite, so an atmosphere of good rest and good mood is created. And I would also like to note the beautiful view of the church from the hotel. I have already been here twice, I hope to come again! Thank you all!

Great experience

This Hotel is utterly awful. The condition & service of the Hotel in general is low.

Nothing worked in the hotel & quite frankly it seemed unsafe. The safe in the room didn't work, neither did the ventilation. The shower was awful, the staff didn't care and did nothing to rectify the situation at all.

Worst hotel in Prague. I couldn't stand the sight of the employees who did nothing and checked out early. I'd recommend the Esplanade Hotel by the Main Train Station as this is where we went instead. 

DON'T WASTE YOUR MONEY!

I would give 0 stars if I could!

Location was good. Except from that, there wasn't many positives. The room looked waay worse than in the pictures. When we arrived at the room we found an old sock and an empty condom wrapper on the floor.
The view from the room you can see for yourself in the pictures. There wasn't any AC in the room and no fan, so we had to have the windows wide open all the time to try to get some fresh air in the room. In our case, that led to a stranger comming into our room while we were sleeping. The poor young man chose the wrong window to climb through after taking his midnight smoke

The electrical wiring didn't look safe at all. There was even some old wiring that had been cut off, still lying on the floor. There was only 2 outlets that worked in the room. Both were in the entrance of the room, so we had to walk to the other side of the room to charge our phones. Maybe we are just spoiled expecting to be able to charge the phones from our beds When we pulled the charger from the outlet, the outlet came out of the wall with it.

We had 2 full days with no water in our room. Maybe not the hotels fault, but still sucks. No information about it either.

The guy working the nightshift was not very nice to say the least. We tried to ask him a few questions, but he just stared back at us without saying a word. After a few repeated atempts he just shrug his shoulders without saying anything, still just staring at us like we were in the wrong place and he did not like us beeing there at all. The rest of the staff was ok.

There was no cafe at the hotel, like it was in the pictures. There also was no gym available. They did promote the gym both online when we ordered and also on a poster on the counter. When we asked about the gym they said it was permanently closed. They still promote their gym both places though

Luxury Family Hotel Bila Labut

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