Name: Occidental Punta Cana
Address: Avenida Espana, 2300, Bavaro, Bavaro, Bavaro, 2300, Dominican Republic
Rating: 8

Room service

Rooms

Restaurant

Meals

Swimming pool

Pool and beach

Business center

Business

Beauty and wellness

Family/Kid Friendly

Kids

Location

At the hotel

Cortecito Beach

Princess Tower Casino Punta Cana

White Sands Golf Course

Iberostar Golf Course

Cocotal Golf and Country Club

Palma Real Shopping Village

Arena Gorda Beach

Macao Beach

Punta Cana International Airport

Sirenis Aquagames Water Park

Indigenous Eyes Ecological Park

Cap Cana Golf Club

Punta Espada Golf Course

La Romana Airport

Occidental Punta Cana

Bavaro

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great beach - beautiful!  Pools were nice.  The ease of getting around the resort was good.  Do NOT go to the Asian restaurant!  Could not go one day without being approached about a time share.  Overall I would go back if they promised to give us a bracelet that told the staff not to keep bothering us about time shares.

No Title

Good
- pool
- strong drinks
- Italian and Mexican restaurants
- massages
- shuttle service
- amount of chairs at the beach

Bad
- customer service from front desk
- timeliness of addressing concerns

Average
- food
- housekeeping
- amount of shade

Overall the trip here was not terrible. I went with my fiance and if you are not a high maintenance person, then this is a hotel that could work for you. The pools are nice and large but needed more shade. The food was nothing special but I definitely suggest getting reservations for the restaurants for dinner 100%. In addition, we got a double room instead of king size room so we had to push together our beds but it wasn't that bad because we had lots of bed space haha. 
The two main negative experiences I had was the timeliness of addressing my issue with the power in my room cutting off due to my hairdryer and it took them a lot of time to come fix it. I had called about the issue but it was not until I walked all the way to the customer service table, that someone finally came to fix it. I also went back to my room after breakfast one day and our cards just stopped working so I had to walk far to get them reset.

Overall Average Trip

Beautiful island and lovely beach but the staff were not great. The food was only OK and the beach bar constantly ran out of limes very early on (when it was manned) and made no attempt to get more meaning we were not able to get our favourite drink. The staff didn't seem to bothered about helping. The worst part was the constant excursion sellers, gardeners trying to sell you coconuts and the ongoing hassle from Occidental Vacation club personnel. Foolishly I listened on one occassion and they will simply try to tell you anything in order to get you to part with your money. Don't waste your time listening to them.
The brand has lost a lot of kudos in my book. I would not recommend and certainly would not go back.

Not impressed

Wonderful staff, substandard food and lack of concern and accommodation for an ill guest. Would not return to this Occidental and the brand is off my list as well. It is unfortunate that our rooms were wrong when we arrived and we spent hours trying to fix it. One room had a terrible odor that they were not able to get rid of. The building we were in was leaking near the stairwell. They had buckets and towels all over to keep the water from going down the staircase but it was worrisome. Overall the weather and the staff were the greatest things about this vacation. 

Not Great!

This hotel has a huge potential to be one of the best in Bavaro, but when you look past the beautiful grounds and spacious refurbished rooms, the “soul” of the hotel is just empty. I’ve been to the DR 10 times and I have never seen such arrogant staff. I’m talking about the bartenders, that will give you angry looks and randomly decide not to serve you for 15 min if they feel like it.

The customer service is deplorable, as for example the cleaning lady forgot to put towels in our room. This things happen and are of course acceptable. What is not acceptable is calling the front desk 5 times, for 2 hours, to obtain nothing. We had to go to the lobby in person, queue, and request towels so they could be delivered. 

Speaking of the lobby, yes, check in is painfully slow with overwhelmed staff. We did not get the upgraded room we booked, they blamed our travel agency, which told us it was actually the hotel’s mistake. We didn’t even get a “sorry” about this. 

Basically, if you are not in their “royal club”, you are a nobody, you deserve being treated badly, and you are invisible to bartenders. Sorry but every paying customer should be treated the same, especially considering this resort is not cheap either. 

Fancy a cocktail at 5pm on the beach? Nope, that will be beer only after 4! Enjoy the 500m walk to the lobby or main pool to get your drink! 

Finally, if you plan to visit between February and March, and wish to relax, beware! The hotel is full of drunk spring breakers that will leave their dirty plates, cups, and cigarettes inside and around the main pool, with staff looking the other way. Thankfully, we always spent our days at the smaller pool and beach which were quieter and relaxing.

All in all, we were impressed by the rooms and general appearance of the hotel, but the service is just too bad to recommend this resort.



Beautiful hotel, very bad service (and beware of Spring Breakers!)

We have spent 12 nights in the hotel. Horrible experience with the cockroaches! In 5 star hotel? It a joke. Not recommending. We slept all nights with the lights on and still cockroaches found in the room. Disaster. Be careful with the staff working on information in each block. If they speak to you more than 10 seconds, guarantee they are lying and trying to squeeze your wallet. We meant to have internet connection for free as a members. Guy on the reception due check in told us, ask for wifi password in block information. This man in block information told us if we pay him 30 dollars he’ll give us password for the rest of the time. After 5 days the password has been changed and he didn’t gave us a new one. Another his friend working on a desk promised us if we are interesting to buy some souvenirs, he will organize for us free taxi to his friend’s shop outside the hotel. When we entered to shop, man locked us there and tried to sell us cigars and drinks for 3 times more expensive as they are valuable. Than instead of going back to hotel with the same taxi as we been told, we had to walk back. Our taxi driver just disappeared. We were followed by some stranger on the street, tried to pull us to another shop. Lucky I’m well build 2 meters tall man. That’s basically fold of the consigier-man from the hotel sent us there. 
Providing positive feedback to all al a carte restaurants, staff working in the buffet, and to room cleaners.
Beach is amazing beautiful. We got a bad luck for a weather, strong wind every day..but still enjoyed the beach and the pool side too.
My conclusion, presuming I’ll come back again to Punta Cana, but definitely will choose a different hotel.


Never ever 

Myself and my husband spent 2 weeks in January at this resort. From check in to check out we were treated like family. The Grand Level Manager Diana and her team, Zolanilly, Melina, Ovelissa & Luisa always have a welcoming smile when you see them. They always check to make sure you have everything you need. First Club Manager Aris is exceptional and has the First Club running smooth. Her staff Natyvida, Karina & Maria always make you feel like you are coming home and the awesome Bartenders Ruth, Cruz & Yassar are always ready to keep your glass full. The Arena Beach Bar has awesome Bartenders. Cold drinks, a smile and some laughs are all part of the day for Genesis, Rocio and Franklin. Wilda at The First Club Beach Bar has a smile bigger then the sun. She is always happy. The Royal Level restaurant has improved since our last visit. John Kelly will try his hardest if you have any special requests. The staff,  Sammy, Hypolito, Diego, Armando, Daniel, Louis, Nacho, Stepfanie and Martha work very hard to ensure all of the guests have an awesome time. Our room was very clean and well stocked. We had a problem with hot water one afternoon but it was fixed in 15 minutes. A special Thank You to the Bell Hop Ramon for his hard work.We will be back!!!

Another awesome vacation!!!

Wow! We had a wonderful vacation from the 27th of February till March 6th. Our room on the second floor (block 24) was spacious and very clean. With Air Transat, we had a free hour of WiFi per person and we could use it in our room. The hotel itself is very clean. The staff is friendly. We tried the italian restaurant, the steak house and the seafood restaurant. They were all good. We liked eating lunch at the Beach Club. The view was priceless. The Beach is gorgeous. Good waves too. Would return anytime! 

Wonderful vacation

I have spent a week with my family, my mom and one of her friends at this resort and I don't really understand why it has a few bad reviews. It was my first time in Punta Cana and thank God we booked this resort, it's well maintained, delicious food, there's people constantly cleaning and the stuff is super nice. If you have young kids this is the resort for you; they have a Kids Club where Esperanza and Cerna will take care of them really well and they will have lots of fun for sure, they offer a variety of activities for the kids, such as mini disco, mini fashion show, pool time, movies etc.  The reason of the trip was my mom and her friend's 60th birthday, they had a blast!!, we purchased a cake for $10 and ate at the "Las Caracolas" the sea food restaurant and it was really good!!! All their restaurants are VERY delicious!. make sure to reserve the restaurants upon your arrival.
The" Animacion" team is amazing, all of them are fun, La Diva, Manuela, Marisol, Café, Carla, Roger, Nelson, Juan y Alejandro they always have a smile for you.
If you want to book any excursions or go to Coco Bongo talk to Lilin he is super nice and will love to help you booking your day trips to "Isla Saona", " Santo Domingo" etc.
Don't hesitate to book this resort you will have a fantastic vacation.

Highly recommended! specially with kids, GREAT Kids Club!!!!

We went as a family of 3 for 7 days. Food was good, rooms were clean and newer, our air conditioner stopped working but after advising front desk they fixed it the next day.
Best a la carte restaurants steak house (mmm filet mignon) and mexican, lunch over the pool is great chicken fingers and burgers and fries. Buffet was all around good as well. 
Esperanza from the kids club wow thank you sooo much my daughter loved mini disco time, with fashion show and movie time. 
Beach is wide with lots of space, 3 pools to choose from quiet and with animation.
The only down fall would be the waiting staff don't speak much english or french they say Yes alot. LOL
Overall we ate well, slept well and had fun.

Occidental Punta Cana

Main amenities of the hotel

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