Name: Hostal La Colonia
Address: 110 Calle Isabel La Católica, Santo Domingo, Santo Domingo, Santo Domingo, 10210, Dominican Republic
Rating: 7

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

Security guard

Ticket assistance

Express check-in/check-out

Terrace

All Spaces Non-Smoking (public and private)

No elevators

General

Room service

Fridge

Family room

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Alarm clock

Toiletries

Rooms

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Breakfast

Vending machine

Meals

Free Wi-Fi

Internet access

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

First Aid Kit

Beauty and wellness

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Las Américas International Airport

Hostal La Colonia

Santo Domingo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The location is excellent for exploring within the Historic Colonial Area - just about everything in easy walking distance - even for this old man on a hot & humid day.  Everything surrounding is pleasant, well maintained neighborhoods easy to walk through. This is an amazingly clean area and looks as though it should be far safer than American cities. In the hotel the floors are all clean shining tile.  

The rooms are very small... the word tiny comes to mind - about 9' x 14'.  Everything in the room is in good condition and squeaky clean.  The problem is that there isn't enough of anything in the room. There is a bed with a sheet and pillows - no blanket and it is difficult to explain what a blanket is with an English/Spanish language barrier.  I finally end up with what I believe must have once been a mattress pad some time back.  There is no glass and the clerk wonders why I would want a drinking glass.  There is one light - the ceiling light.  Admittedly, after the ceiling light is turned off and one is going back to bed, the light from the A/C unit acts as a very welcome "night light".  The room has a chair and a dresser with a TV mounted just over the top of the dresser - effectively killing some of the space available there.  There are good, large drawers in the dresser where one can unload their clothes.  That's good because there is no place to put a suitcase to "live out of" it.    Can't hang clothes either unless you bring your own hangers - and you need to be VERY, VERY TALL.  The hanger bar is almost 8 feet high from the floor.  There is a light. It would be helpful in seeing the numbers on the little safe - IF there was a way to turn it on...  There is a single ceiling light in the bathroom and when it is turned on the loud and powerful vent fan comes on with it.  

The bathroom is clean and functional and the hot water was quick and plentiful.  The free wi-fi works well. On the 2nd & 3rd floors there is a balcony area open to the street where one can relax, eat, smoke, etc.  The people who work here are ever so nice!  If you don't speak a little Spanish, have your Google Translate on your phone ready to go :-)  Everything was good that was here except tiny size of room - my less than stellar rating is based on what ISN'T here.  Minor changes would make a huge difference:  Night stand by bed with light on it; move dresser just a twitch and put a folding luggage holder; put a drinking glass or 2 on a little tray on the dresser; have a blanket for each room in the closet; lower the hanger bar in the closet to a reasonable height and add 6 or so hangers.  

When I took a 2 day trip to Puerto Plata and returned to Santo Domingo - I switched to a different hotel.

Very Good Hotel - With Drawbacks

I had a lot of roaches in my room, even after they sprayed, the roaches were still present. Water leak in my room, a total of 3 fridges were brought to my room because the first 2 did not work. Could not get a refund on my room, because it was pre-paid. I stayed there for 10 days, and the location and price is excellent, the bed was comfortable and housekeepers did a great job cleaning. But handling issues is not there strong point. If there is an issue, you are on your own, because the customer service is non existent. The manager and I got into a shouting match because he refused to compensate me or issue any type of concern for the trouble I endured. At resorts in Punta Cana, hotels in America, and just about any reputable business would have known, not only fix the issue, but out of good faith, compensate them for their trouble. They did not want to move me to a bigger room, did not want to comp a night, did not offer free breakfast coupon, or Nothing. The manager just felt, if he fixed the leak, switched the fridge, and sprayed for roaches, then he had done his job. INCORRECT! I travel to the DR every month, and decided to give them a chance and it was a HORRIBLE mistake. I'll be sure to stay at the Hodelpa across the street, because I knew there had to be a catch with the low cost. If you stay here, just cross your fingers and hope nothing goes wrong, because management does not care and has no clue what customer service is. Also.... Property is 4 stories, no elevators, and most of the rooms has no windows, You will have to utilize the balcony on each floor to see outside. If I did not have any problems or encounter a rude, non customer friendly, clueless manager, this actually would be a decent stay. I am 6'1, and 230 pounds. The bathroom was tiny so thats why i switched to what became a roach infested room. I had to shower with the curtain open, because i had no space. The water was all over the floor. SO when they did offer to switch to another room, they wanted me to go back to my old room. The whole experience was awful and I would never ever step foot in that establishment again. THE BEST part of my stay was interacting with the front desk guy that works at night, His name is Emil. He knows what customer service is. He was kind, and should not be working there. He should be at a resort in Punta Cana or the manager. His customer service was phenomenal. He showed empathy and concern and greeted me with a smile and a pleasant greeting every time I saw him. That is how you make customers feel. Not argue with them and treat them like you are doing them a favor by letting you stay there. The manager is TERRIBLE!

POOR CUSTOMER SERVICE!

I tried Hostal La Colonia because it came recommended in the Lonely Planet. After my trip from Punta Cana to Santo Domingo, I must have been so tired. When I checked in, I initially wanted to pay cash but later opted to pay by credit card. In the confusion, I lost track of my cash and didn’t notice that I had not but it in my purse.

The gentleman bellow in the picture is Edwardo, the person who checked me in. He personally sought me out to return my money. In a country most work so hard and I could understand how it would be tempting to keep a sizable amount of currency. I was so touched by this man’s honesty that I needed to snap a photo to remember him.

The maids, the reception, the location is excellent.

I’m so grateful 10/10, not a hostal at all

My girlfriend and I stayed here for two nights. The hotel is clean, nice communal balcony’s on each floor, central location close to everything in the colonial zone. The staff were very friendly and were eager to help us with whatever we needed. The day I booked this hotel I looked and 8/9 in the area and this one was by far the best value and nice. There’s no lift but abit of exercise never done anyone any harm. Don’t hesitate to book this place if your looking for good, clean, and convenient accommodation in the colonial zone. You can’t go wrong. 

Great value for money

Hostal La Colonia has a good spot in the Colonial Zone in Santo Domingo. The staff is friendly and helpful and maked my stay easy. The rooms are clean and comfortable. In the neighbourhood you can find museums and other attractions and also the nice Columbus square right around the corner.

Centralt, rent och lugnt

I stayed 8 nights on this quaint hostal in the middle of the colonial area of Santo Domingo. The staff was very friendly and nice. Very accommodating. I asked to be change to a room with a window and they did the same day I checked in. They have a nice little cafe one block from the hotel where a very friendly staff will cook or serve you a delicious meal. There is no elevators in this hotel so the stairs are a must! :-) 

A morning coffee on the house was my daily delight... If you need something from the hotel, you must go to the front desk because there is no phones installed in the rooms. Every floor had a sitting area with a balcony so you can hang out with friends or by yourself. Lots of security cameras in the hotel and two man in the night shifts will wait for you in case you go out late at night. 

It's very centrally located so you can walk everywhere. Don't recommend walking at night on the dark streets weather you are along or with someone! There is a salsa club three blocks down from the hotel!

Hostal La Colonia

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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