Name: Mochiliers Hostel
Address: Benigno Malo 6-34 Juan Jaramillo,Benigno Malo, Cuenca, Cuenca, Cuenca, 010150, Ecuador
Rating: 6

24-hour reception

Smoking areas

Smoke-free property

Terrace

Outdoor furniture

General

Non-smoking rooms

Family room

Rooms

Laundry

Luggage storage

Services and amenities

Common kitchen

Meals

Free Wi-Fi

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

No parking

Parking

Playroom

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hostel

Mariscal Lamar International Airport

Mochiliers Hostel

Cuenca

The staff is unkind, the hostel is very noisy, cold, and it seems to be in jail (they always have the door locked with a lock and you have to wait until some of the volunteers decide to go through the reception to be able to leave at any time of the day) They charge a commission for opening the door at night. The shower water is too cold at any time of the day to be a city where temperatures drop considerably. The kitchen is not functional. We have moved after one night.

No, I highly recommend it!!

Very friendly staff in this charming old style Spanish building. Plenty of bathrooms all with showers for everyone to use without waiting. Nice living room and other spaces outside private room. The room itself is clean, beds are solid and plenty of blankets.

One area for improvement is the availability of staff at the reception. Sometimes there is only one member who also makes breakfast at the other end of the building. This can lead to queues at the entrance as the gate is locked for safety. Add a reception bell!!

Nostalgia and welcoming

Very rude staff, you are treated like an unwanted guest in their house and ordered around. Staff are shouting all morning, impossible to relax.
They lock the door at random times and no bell so you just have to wait and they act like they are doing you a favour.

Staff ruins the place and run down

I don't recommend this hostel. The worst experience of my life traveling, of course, is traveling for work. I was assigned a room (N1) from which to listen to EVERYTHING that happened in the bathroom next door. EVERYTHING. A very ugly date, imagine trying to work or relax by listening to how people make their own needs. HORRIBLE!!!!!!!!!!!! I don't know how to describe it. The first day I asked for a room change, the receptionist told me that no, because the owner is going to pay, tomorrow, which means that it is more important for the owner than to offer a good service to the client. On the second night, they made a meeting up and I had to ask for a room service that was available in the morning, the receptionist was free of water, but it was impossible for me to rest, my hands were on a very dangerous floor, the bathroom was at risk of being broken, and the two people in front of me said, No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no

The hostel of horror.

If you’re into sleazy filth and bacterial infections or worse I recommend this hostage hostal to you. I’m gagging as I write this. The stink pierces your nose and causes dizziness. Paper thin walls that allow you to hear every sound in the bathroom next door. Each plop, grunt and flush makes for an interesting biological symphony throughout the night. Got locked in with no employee in sight. We fled this hostal in search of a safe and clean haven. Doused myself in rubbing alcohol and wire brush scrub after leaving. An injury occurred on the nasty gates on the way out. I was afraid my hand may need to be amputated due to bacterial infection afterwards. Run! 

Vomitous Stench and caked on dirt. 

This place was disgusting!  Filthy, unsanitary, may cause need for additional vaccinations.  This hostel needs to be quarantined!  Ick!

The walls were paper thin, allowing you to hear EVERYTHING from adjoining rooms and bathroom.  Wifi was crap.  Pillows were basically smelly pancakes that hasn’t been washed in a long time.  They lock you in, and we had to yell and search for someone to unlock the door to let us out.  Friend injured hand on exterior gates, which were disgusting.  

They wouldn’t refund the money we paid for unused nights, but that was a small price to pay to escape that hell hole.

Sh!thole - it’s like the Coronavirus of Hostels

We stayed here for one night on our way from Ecuador to Peru. We were getting the night bus from Cuenca to Mancora and needed somewhere to overnight beforehand. 

The hostel itself is well placed in the old part of town. It’s perfectly safe - or at least we got that vibe - around the hostel and there are plenty of places to eat and drink. The staff were friendly and our room was massive - probably the biggest room we’ve had on our travels in Ecuador to date. It was a double bed room and was clean and comfy. The shared bathrooms were fine - clean and showers had good hot water. 

The kitchen is basic but clean enough. The WiFi was very good and allowed us to plan a lot of our onward trip without issues. Likewise the communal areas were comfy. The staff also let us store our gear at the hostel and use the WiFi/amenities late into the next evening before our bus, which was very handy. 

Overall this sounds like a 5/5 review so far but we had one major issue which meant that we’d think twice about staying here again. The quiet hours in the hostel start at 11.30pm. This is the latest we’ve ever seen. When you add this to the fact that the design of the hostel is such that all the rooms are accessed via a raised walkway which is open down to the ground floor (where everyone comes and goes at all times of the night), you end up with one very, very noisy echo chamber. 

We could hear music blaring from downstairs until gone 11pm, and then at 4am we got woken up by 3 girls having a loud conversation downstairs (they were just arriving or leaving - but made an absolute racket laughing and joking). The noise echoes throughout the whole place and it’s no exaggeration to say that you will need earplugs to sleep here if you have the same experience as us. 

Finally, at 7am the next morning the cleaner decided to wax the floor outside our room. It wasn’t the noise that got us but the near fumigation of our room from the chemicals that she was using. They honestly smelt like petrol and it was so bad we had to leave our room. So overall we didn’t have the most tranquil of nights!

I’m sure you could stay here and have a 5/5 time and maybe we just got unlucky with some inconsiderate other guests, but earlier quiet hours and some simple soundproofing would have made this an excellent hostel. 

Plenty of good points but also some bad

Excellent location and very pleasant atmosphere!!!! The location is very good, everything is close by from the hostel.

It is excellent.

The hostel is located in a super beautiful, large old house and very centrally. The rooms are spacious and you have plenty of room to relax in the open area. It has done a lot and changed compared to the older posts posted here. The sections are a little rusty, but that brings an old house with it. I can only recommend it and would love to come back.

Very nice hostel with charm

It's a very nice place and tbn you can cook :) and if you smoke it also has a specific area for it. you can always meet cheerful people in the evenings sharing some of their music, today was late tango ;)

Mochiliers Hostel

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