Name: Hotel Cuenca
Address: Antonio Borrero 10-69 y Gran Colombia Cuenca,Antonio Borrero, Cuenca, Cuenca, Cuenca, 010150, Ecuador
Rating: 8

24-hour reception

Smoke-free property

Newspapers

Gift shop

All Spaces Non-Smoking (public and private)

General

Room service

Cable TV

Shower/Bathtub

Toiletries

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Library

Billiards

Recreation

No parking

Parking

Business center

Event facilities

Fax and copy machine

Business

Fitness facilities

Sports

Playroom

Kids

Pets Not Allowed

Pets

Location

At the hotel

Mariscal Lamar International Airport

Hotel Cuenca

Cuenca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Just stayed a few nights in Hotel Cuenca, and didn't actually sleep until dawn the third night. The walls are paper thin and you can hear every noise that comes from the rooms on your floor as well as the floors above and below. The hotel has two 3-story rotundas that allows all of the noise to travel easily like an echo chamber. No one had their TV excessively loud, yet we heard every thing. Plus there are no fans or air conditioning, so you have to keep your windows open to circulate the air otherwise we were boiling hot. We were on the third floor and could hear people talking at the front desk! 

It's sad because everything else was so nice...gentle, friendly staff were super helpful, the rooms were clean, the breakfast was very nice. If you're a light sleeper, I'd find a different hotel. If you sleep like a log, no worries, you'll be fine.

Thin walls. Not for light sleepers.

I am beyond pleased with this hotel. The accommodations were extremely comfortable, the decor was elegant and charming, maintaining the rustic appeal of the colonial city, but above all, the customer service was unbelievable. Allow me to elaborate... 
I had just come back from Esmeraldas and accidentally opened my mouth in the shower. Fast forward a couple of days and I was sick as a dog. The waiter at the hotel's restaurant noticed my plight and ran to the nearby pharmacy to get me an electrolyte water and a probiotic med in between taking our order and delivering our meals. This kind of customer service is unbeatable! They were so attentive and even offered to bring up warmed up milk for my young child in the mornings, doing anything they could to help me fight of Montezuma's revenge. 
The location of the hotel is ideal, too. It is nestled in Historic Cuenca and walking distance to everything. We were also very pleased with all the meals we had there. 
I highly recommend this place to anyone visiting Cuenca.

Exceptional customer service, charming boutique hotel

This is a VERY nice older building, typical of what you find in the Historic Center of Cuenca.  It is very close to everything (walking distance) and only 2 blocks NE of Parque Calderon.

Some Observations:

1.  Pay attention to whether the breakfast is included in your price.  Unlike many other Ecuadorian hotels, it's not automatic.  My price did not include breakfast, and would have cost $10 to purchase.

2.  There is NO parking, but about 2 blocks away on Lamar there is a nice secure lot, 24 hours, which will cost about $5 (the hotel told me $3, but it actually cost me $5 due to my timing of arrival/departure).

3.  There is no elevator (also common in the older buildings in this area).

4.  The hotel is not very soundproof -- you can hear a LOT of things, including from the other guests (also common in the older buildings in this area).

5.  Great water pressure and very hot water, but the controls were a little mal-adjusted (confusing) and drainage was very slow.

Overall, this is a very nice hotel with very nice staff and GREAT pricing.  The above issues are not a big deal, but it's good to be aware of them before you book.  I would return.

Great Price; Some Observations

We stayed here for 2 nights and requested the front desk to switch us to a different room due to the shower not draining. We were moved to a room down the hall and the housekeeper offered to help us carry our things; couple of hours later when we realized our jacket was left in the old room’s closet we asked the front desk to let us go in to retrieve it. We walked in and the room had already been cleaned again and the closet was empty. We complained to the front desk several times and they tried to justify it that this never happens at their hotel and also that it was our fault for leaving it in the closet. Seriously!!! 
Beware as I can guarantee that this happens more often with other guests belongings. 


Beware. Housekeeping are thiefs 

Excellent location, very safe, nice firm beds, outstanding staff, breakfast consisted of eggs, coffee, hot chocolate, croissants.  Near lots of restaurants, river, market, museums. Great value. Not the 5 star hotel but easily 3.  star. Will definitely come back.
Only suggestion is to warm the croissants.

Excellent 

Lovely old hotel with grand lobbies on each floor & great wifi. As with virtually all buildings under 5 stories in Ecuador there is no elevator but desk clerk took my bag up for me. Breakfast buffet most days or your choice off of their menu on days when buffet is not available. Good variety of typical and North American style breakfast foods.
I was upgraded to a superior room and had a lovely room with windows opening to a small internal garden. It was a bit noisy Saturday night but rest of days were nice and quiet.
1 beef. The sign on the hotel is only visible from one direction and google maps has this hotel in there wrong place. Between the 2 I often walked right past it. 
friendly and very helpful staff. Very cheap and fast laundry service.

Hotel Cuenca

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