Name: Hotel Versailles Internacional
Address: Calle Quisquis y Jimena,Calle Quisquis, Guayaquil, Guayaquil, Guayaquil, 090150, Ecuador
Rating: 4

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Security guard

Fire Extinguisher

General

Non-smoking rooms

Family room

Carbon Monoxide Detector

Smoke Detector

Shower/Bathtub

Shower

Toiletries

Rooms

Wheelchair Accessible

Accessibility

Iron and board

Telephone

Services and amenities

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer services

Transfer

Parking

Parking nearby

Location

At the hotel

Room amenities

Jose Joaquin de Olmedo International Airport

Hotel Versailles Internacional

Guayaquil

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed there for one night. The staff is so unfriendly. The location and hotel is very loud. AC did not work. Only one towel for two people. They want more money for the room than we had at our booking.com reservation guaranteed. 
Not recommandable.

Unfriendly Staff, Loud, not recommandable 

We arrived yesterday afternoon, asked to see the room and accepted as it was lovely and clean and had air conditioning. 

We then went downstairs to pay. We had made the booking through Booking.com, secured the booking using my credit card and expected to pay our accommodation whilst in Guayaquil with credit card. But guess what: THEY REFUSED CREDIT CARD. I checked the
booking conditions again and there was nothing said about this. Distress #1. Luckily our friends were still with us and they were able to lend us the money as we did not come prepared with that much cash. No receipt was given for the payment, it was just written up in a book. Apparently they won't give you a receipt. 

We finally dragged ourselves up the stairs and into our room. I then found they had JUST ONE TOWEL in the bathroom. Distress #2. We decided to go out to find food so spoke to the two girls in reception to get another towel, a bath mat and a hand towel.   Upon our return, nothing had been done. So down the stairs I go again and try to explain to the guy in reception what I needed. Finally after much gesturing he gave me an old towel for the floor. I said I needed another towel for my husband and a hand towel. He brought a bath towel up to the room so I called him into the bathroom to show that I also needed a hand towel. He finally came back with one. 

Now for a shower ... I turned on the shower and guess what: THERE IS NO SHOWER ROSE. Distress #3. My shower consisted of a shot of water coming out of the wall, like trying to get clean under the hose! I took a photo of it and when I showed the fellow behind reception he just grinned and acknowledged it. Still nothing has been done about it. 

This morning the TOILET PAPER RAN OUT. No replacement. Distress #4. On our way out I asked the fellow behind reception to put more toilet paper in our room. You guessed it ... We came back after our morning out and nothing had been done. Again, we went downstairs and asked for the toilet paper to be replaced. In the meantime we have had to use spare serviettes we happened to have in our possession. I can happily say that it has now been replaced. 

We have also had to go out and BUY OUR OWN KETTLE AND TWO CUPS as they don't have any such facilities. Distress #5. 

Probably the most frustrating thing is the way the staff just snigger and do NOTHING. I very rarely write a negative review, or maybe there was just a thing or two that could be done better but I've truly found this experience less than optimal. 

Positives: air conditioning works really well, room is clean, fridge works. 

We have a five-night stay and we have been here less than 24 hours. I wonder what other distresses lie ahead?



The only good thing ... It's clean!

Recommended by Lonely Planet, but a place where the staff didn't give a damn, the wifi only worked in the lobby, the en-suite was dirty and overall the hotel was dingy. At $35 a night for a room with double bed it was expensive, compared to other 3 star hotels. There are much nicer places within a couple of blocks that are also brighter, cleaner & more friendly. 

Don't stay here!

Stayed here because it was really late when I got in and it's near the Malecon and everything. Great location, not such great service and a little pricy. But it's Guayaquil, not Banos, so that's to be expected. The guy who checked me in spoke a little English, and made sure I had soap and a towel and everything. Had a lizard running around on the ceiling all night, I thought it was cool but most people probably won't.

Not worth it

We arrived late at bus station in Guayaquil without a reservation. This was first available place, that was listed in Lonely Planet that my husband could find.
Reviews not that great online but for one night it was sufficient. It was clean, had cable, hot water, wifi. Had to ask for towel and didn't have soap but for price, we were satisfied. 

Hotel Versailles Internacional

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