Name: Hostal Jardín Escondido
Address: Agua De Hierro Calle Sucre 10-11, 110119, Vilcabamba, Ecuador, Malacatos, Malacatos, Malacatos, 110161, Ecuador
Rating: 8

Non-smoking rooms

Family room

Rooms

Laundry

Services and amenities

Breakfast

Restaurant

Meals

Internet access

Internet

Swimming pool

Pool and beach

Location

At the hotel

Ciudad de Catamayo Airport

Hostal Jardín Escondido

Malacatos

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have stayed here several times over the past few years, as the location is super close to the Square. Make sure to check if there will be an event at the square while you are there, then you will have to deal with very loud noise till 2am.

There are managment/owner October 2022. Unfriendliness, arrogance and incompetent. We stayed in August and had a dirty room. When we returned in October we asked to have the room cleaned before we arrive. Room was basic clean, but they don't empty the tiny  trash bins in the common outside area, so after a day those are overflowing.

Saturday night we went out with the car and informed the staff, that we will be returning at 10pm. At this night there was an event at the square, which we did not know. The streets were packed with cars, and the hostal entrance was blocked by the car of the owner/management's friend. We went inside and were told by the friends that noone was here working at night.  After 30min they finally called the owner, who came and acted  super annoyed that we bothered him. "no pasa nada" leave Your car outside, he said. We couldn't as in the time waiting drunk people peed on the car and threatened to damage it. Only when we insisted to call the police, the owner/managent couple told us that the car belongs to their friend, who is partying at the square. Another 15min later the friend came, being super rude that because of us he had to come back.

Quality of a place is also measured on how well staff/managment/owner handles issues and how they speak with frustrated customers. The current managment/owner totally failed.

We gave it another try, but won't return until owner changes again.

edit: Pool is so dirty that it's not safe to use it. Whirlpool is filled with dark green water and lots of dirt in it.

Terrible service, cleaning issues, good location

The place is well located and the rooms are ok, but it doesn't really balance the unfriendliness of the day staff (night staff was completely friendly and nice, but you don't really deal with them).
It seems that anything you might ask is a matter of disturbance. 
I came by for breakfast (included in the price) at 8. The ladies made me understand that they were busy having a conversation and I was bothering. So I came back at 10:15, but it was too late. Only until 10:00. And this, obviously said on a totally unfriendly tone.
In the afternoon I asked for a coffee (kitchen serves as a restaurant during the day  and there is coffee on the menu), I've been told there is no coffee.
The place was completely empty during my whole stay (2 nights), the restaurant as well, and I can understand why.  Wouldn't recommend it to anyone.

Unhospitable

This is a small hostel with a small eating area and a swimming pool on the upper level for guests.  The food and service was good.  We were there at night so I don't know how the pool area looks during the day.

local place and nice garden area

A great hostel with a beautiful garden, a nice and cheap resturant, really friendly people and big rooms. Sadly they don't have a kitchen for common use. But it's still a great place to stay, it's really quite even if it's one block away from the main plaza.

Good place to stay!

This place looked inviting but two nights later we were left with bed bug bites. Additionally we did not find the bathroom clean. It could do with a good scrub. The bed sheets were very thin and could do with being tossed out and replaced. The garden and songbirds were nice and that is about all.We are on a year long trip and this is the second time I have encontered bed bugs so not good.

Needs to improve

We had a great stay at Jardin Escondido Hostel. Great staff, facilities and food!
The hostel itself and Vilcabamba have a lot to offer. There is plenty of activities you can choose from. In case you are interested in a special retreat ask Marco the manager about his mountain house.
We wish we could have stayed longer, hope to pass there soon again.

Hostal Jardín Escondido

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