Name: Welbeck Hotel and Apartments
Address: 13 Mona Dr, Douglas, Douglas, Douglas, IM2 4LF, Isle of Man
Rating: 9

Elevator/lift

Currency exchange

Smoke-free property

Heating

Ticket assistance

Garden

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

Reception desk

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Shoe shine

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Packed Lunches

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

English

Polish

Languages Spoken

Tour assistance

Tourist services

Hiking

Recreation

Parking

Free parking nearby

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Douglas Beach

Isle of Man Airport

Welbeck Hotel and Apartments

Douglas

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Attended Sunday Dinner as guests of friends. Hotel clean and tables nicely prepared and decorated. First course of "French" onion soup was a travesty -  atrocious, thin, watery and grossly over salted - and missing the reason we ordered the soup - served without the traditional slice of toasted baguette or bread with melted cheese - the specific reason we ordered this dish. First time ever that I have seen French onion soup served like this - even in Nepal and Bhutan they got it spot on. Cauliflower served with the main meal  as hard as concrete and cold in the middle - probably frozen and not microwaved long enough. Very parsimonious portions of dessert and the Christmas pudding was dry without a trace of moisture.  The guest sitting next to me was served her dessert garnished with  a four inch long human hair and refused to eat it. The young girl serving coffee was in a strop and literally threw the cups and saucers on the table and when a guest complained rudely said " can't you see I am busy ".
My conclusion is that the chef needs retraining to learn how to cook proper French onion soup and the staff need a crash course in courtesy to diners.

Just Avoid

I am so sorry to have written this review. However, what a dreadful stay.
We visit the Isle of Man each year and love the people, the island, and the locals' hospitality, that was until.....
Our 3rd stay at the Wellbeck, all previous visits having been fine....
This time, a party of 9 of us arrived to do some motorcycling (I'm probably the youngest at 54 so not exactly he'll raisers).
Day 1, they had no record of our booking, despite having paid in advance and having a booking reference.
Too be fair they made space for us in their, very tired and rather musty smelling apartments ( I let it go that 3 if the group were on pull out beds, despite having paid full price, the same as every other, non-biker...bear with...you will see where this is going).
Fast forward to night 4, and we reserve a table in the restaurant, ordered beef stew and dumplings, the waiter/duty manager placed down (and 5 other, beef stew and dumplings). When I complained that there were no dumplings, he said that they had run out....dishonest?  (you can decide)
...Sorry, also forgot to mention that the food order was wrong, which he reprimanded a young lady (15 at a guess) in public ..Nice man.

Anyway, and going to try to keep brief but deserts were the same story....sticky toffee pudding with custard please...20 mins later...no custard (at least this time didn't try to pass it off and hope that we didn't notice).

Finally as we left the restaurant to take our drinks to the lounge asked "what's happening with this bill". 
So whilst sitting in the lounge, said chap, leaves a completely incomprehensible bill on the table and did not return again all evening (we think that the beef stew without dumplings may have been £15.95, but who knows) in order for us to request a breakdown.
As it stands, and readers may note from the time of this review, we have retreated back to our rooms without paying the bill (which we fully intend to pay in the morning, subject to clarification).

My point of posting such a negative review is that I genuinely feel that we have been discriminated against and received a different service than other clients within the hotel.
Needless to say, we will not be visiting again.

Bikers, middle-aged men, or just us... not welcome

We were looking for a place to eat and asked if the hotel restaurant was open to non residents. Greeted positively, led to a table and had a fabulous meal. Staff pleasant and helpful. 
It was a Saturday night, we hadn't booked and we thoroughly enjoyed the meal, the venue and the staff who served us. Thank you.

Excellent meal

I mean, hats off to them, they’ve kept it going when all the other hotels around them have closed, turned into HMOs (corker directly opposite!) or apartments!

It’s location has advantages and disadvantages. Bit of a trek uphill from the seafront, and nothing in the way of amenities apart from the Castlemona arcade, so you sit there thinking you can’t really be bothered going out to get your Daily Mail! It’s not exactly a sun trap, so you have to wait until sort of midday to get a bit of heat from the old currant bun, but there again, you avoid the noise and hustle-bustle of the promenade!

Lovely place to come for a drink or a meal, and reasonably priced too! Must say it was a nice stay with a bird I met in Liverpool and had shipped in for a few nights hols while the Mrs was away!

Nothing to fault here - room and breakfast are both worthy of the stars outside. I would like to stay again sometime, beats the Sefton hands down imo!



Eminently stayable

The room was very dated, in need of improvement. Certain lights didn't work, despite all the switches being tried. The free standing room light stayed on despite being turned off. One electrical socket I used moved quite alarmingly when I pulled my phone charger out of it. I only discovered this on the last morning when I went to unplug my phone charger. 
The noise when another guest in an adjacent room flushed their toilet or ran the tap was ridiculously loud, like being under a waterfall! 
The lift was tiny and not terribly confidence inspiring but worked ok when used.
The breakfasts were quite good, a reasonable portion but not over facing. But the staff did forget about us on a couple of occasions.
All in all, I didn't terribly enjoy my stay at the Welbeck, I never slept well all the nights I was there.
Btw, I did report the lights & electric sockets at reception upon leaving.

Not a fantastic stay.

Very spacious, clean and tidy room. Friendly and helpful staff. Super breakfast. Exactly what I needed for my business trip to Isle of Man. Special shoutout to Lucy who organised the safe return of some belongings that I left behind in my room! Thank you!

Clean, tidy, spacious and friendly.

I booked this hotel from 2nd November to 7th November via American Express Travel as I had an offer. On 2nd November all flights to the Isle of Man were cancelled due to awful weather. 

I called American Express and they informed me I would lose around £70 in cancellation fees and accepted this. They said they would contact me after contacting the hotel. I later received a call from American Express to say that this hotel had waived the fees. This wasn't their fault and I did not book a refundable room.

I'll be back shortly, and  I will stay at the Welbeck. While I cannot comment on the room itself, I can comment on the service and appreciate their understanding. 

I never stayed here -- but I certainly will (explanation)

We enjoyed our stay at the Wellbeck Hotel. The owners are friendly and charming people who made our visit most welcoming. We had a small room, which wasn't bad, however we were distracted by the strong smell of the building.

Lovely place

We went across to the Isle of Man for a short break. We did a fair amount of research prior to going and came across reviews for the Welbeck which were all excellent, and I am pleased to say the hotel is more than worthy of the praise it gets. 
On arrival we received a great welcome and speedy check in. We were given a nice sized room which was cleaned to a very high standard, and contained comfortable bed with good quality bedding, ample wardrobe and drawer space with plenty of coat hangers, tv, kettle and mugs with supplies of tea/coffee etc. and a couple of packets of biscuits each day. There was also a fridge to which they supplied bottled water. The towels were also of good quality.
The Breakfast was great, help yourself to juice,fruit,breakfast cereal, yoghurt etc. The cooked breakfast, tea/coffee and toast were brought to the table.
There is also a small cosy bar.
I do not intend to name anyone by name as without exception everyone was extremely friendly and efficient.
I have no hesitation in recommending this small family run hotel which is run to an extremely high standard.

ALL PREVIOUS GREAT REVIEWS WERE TRUE.

We went here for our wedding anniversary weekend, and had a lovely couple of days, staff were very friendly and the food was  tasty.  We had the basic room and it was really comfortable, large double bed which had a great mattress which for me is important, having a bad back.Spotless clean and fast wifi.  Looking forward to another staycation in a few weeks. 

Welbeck Hotel and Apartments

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