Name: Holiday Club Kuusamo Superior Apartments
Address: 5 Kylpyläntie, Kuusamo, Kuusamo, Kuusamo, 93600, Finland
Rating: 7

Shopping on site

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

Electric car charging

General

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Free parking

Parking

Sauna

Beauty and wellness

Children swimming pool

Kids

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Kuusamo Airport

Holiday Club Kuusamo Superior Apartments

Kuusamo

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

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oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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breakfast-for-2

pets-allowed

wi-fi

kitchen

Visited spa to warm up body and relax sore muscles to end winter holiday in Ruka. This was too high expectation and total waste of money. Might be the worst spa experience ever with those expectations. Water temperature was set too low, most likely due to high energy price 22-23, so it is quite understandable, but even hot tubs and kids play pool were set too cold. Also, energy price has alredy come down from worst times, so I kind of disagree with energy price excuse. Low water temp just does not work in a spa. Anyway, me and rest of the family were disappoited and would not go again. Also it was common feeling I got among people, I heard many were annoyed about too cold water.

Disappointing spa experience

Our holiday to Lapland was everything you want and more!
The hotel was lovely, we stayed in a spacious apartment with our own sauna overlooking a beautiful frozen lake 5 minutes walk away from the main hotel. We was on bed and breakfast basis, the breakfast was buffet style with plenty of choice. We ate in the O'Neill's bar in the evening and the food was lovely, my wife is gluten free although they don't mark intolerances on the menu they were able to cater for my wife. The hotel is set on beautiful grounds with frozen lakes, they had plenty of sledges you could go sledging around the hotel which was great fun, The TUI elves (reps) were brilliant and did everything to make our Lapland trip magical, playing games on the bus to entertain the children. The taster day was brilliant, we didn't do extra tours as they were very expensive but to be honest the taster day / Santa visit filled the time as there is plenty to do at the hotel (Sledging / Swimming). Two things the hotel is not near any town (just surrounded by trees) and the nearest supermarket is a long walk, there is a small shop on site. The Angry Birds park is not included in the package and you have to pay extra, but to be honest we didn't have time as plenty do to.

Magical holiday to Lapland we will treasure for forever!

The hotel is located well, has good sledging directly at the hotel, caters for families really well and staff were very friendly.
The Angry Birds centre was a good extra touch, the bar was decent and I found breakfast good.
Probably could do with a few more options at dinner and the pool (whilst great) was a little colder than it promised to be

Good base for a winter/christmas trip

We arrived here the 22nd of December on arrival the hotel looks lovely the surroundings where beautiful unfortunately the breakfast and dinner was awful we hardly ate the 4 days we where here the swimming Pool was beautiful very relaxing we had an apartment with sauna we payed extra £280 for this on arrival the accommodation was fine packed with all the essentials you need including washing powder no tea or coffee was provided we looked over the. Frozen lake which was agai beautiful cannot fault the surroundings atall the angry birds play park for the kids had to be paid for which I think is not good when you have just paid a hell of a lot of money for this holiday there wasn’t a kids club as such and it was vey disappointing the entertainment for the children seeing as it was Christmas there wasn’t a lot of magic in the air at this hotel apart from the snow 

We booked with tui and will definitely be re thinking for our next holiday as the gala meal we had was awful aswell pick up 6:20 not to eat till 7:30 with children all crying and being packed into a small cabin with other people wasn’t great atall the food wasn’t much better and we didn’t even get a drink with our meal !! Had to be paid for the husky ride we had with tui was also a let down 60seconds round a frozen lake which looked like it was about to crack very distressing this was we had to re book another husky ride off our own backs we went to somewhere called latimuna? It was wonderful and very good for the money not like what tui wanted for doung ir

Not happy

Visited here on a tui package over Christmas , arrived and was taken to welcome meeting, collected our snow suites - they have a great eye and matched us all with the correct sizes!!, we stayed in a bungalow about a 3 min walk from the main hotel. If you have a small family I would say stay in main hotel as you have all the facilities on hand but we found the bungalows perfect as we are a family of five and it gave a lot of room for us, they have everything you need, sauna, fire burner and an enclosed seating area right on the snow!
Hotel was perfect, clean, tidy, friendly, swimming pool, bar, huge indoor play park (€10 all day). We went half board and the food was lovely but my only gripe is that it was very limited choice- used to going A/I so might be me but some nights had to buy kids meal from the bar- no drama really. 
People say it’s expensive but to be honest I did not find it that bad, any sky resort you go to you will pay more and this is Lapland ! 
€10 kids meals
€20-€30 adults meals
€9 a beer (16:00-18:00 happy hour 😉)
Lots of places to sledge 🛷 around the lake. Tui had everything slick and organised to the letter, we did Santa’s day in the cottage, sledging, marshmallow roasting and hot berry juice. Sang Christmas carols and seen Santa 🎅 
Taster day was brilliant and all that was needed for a 4 day trip (would struggle to fit more in and the longer excursions are expensive but depends on you. We were more than happy, a husky sledge around the frozen lake, snowmobile sledge through the forest, feed the reindeer, snowmobile ride around a set lap, gingerbread making, soup and bread, then back to the hotel singing more carols
Christmas gala dinner was great, picked up and taken to what only looks like something out of Harry Potter, dinner, songs, games and a fire works display to finish it. 
Hotel is a little out of the way but we did not have a reason to leave! Bud can take you to town (not very reliable I’m told) taxi is around €60 each way. 
The hotel has a centre parks vibe to it, tui have activities through the day, kid’s entertainment after dinner and a pantomime 1 night. 
I would go back tomorrow!!

Santa’s magic holiday

We just checked in 2 hours ago. This is absolutely the worst hotel we stay in Europe so far.We are 2 single mothers with 2 young children, travelled with 4 suit cases. We were placed in the furthest building that is 15-20 mins to walk. The receptionist showed no sympathy and was not willing to help. We had to drag all of our luggages ourselves in the cold.

The worst thing is there is NO SIGN to our department. It was completely hidden. We were wondering around in circles using the hotel map in -10 degree for almost 40 mins. We were so lucky two local residences helped us. 

In the department, there is no telephone to the reception. The TV is broken. We called the hotel telephone and was put on hold. The call is also charged!

It's only day 1. Can't find any number to the hotel manager. It's completely dark outside at 2:50pm and let's hope the call will be answered

Very inconsiderate and unhelpful hotel

We've just returned from a fab 3 night stay. The hotel is very clean, even with people walking around in snow boots there's no wet floors. 
Staff were very friendly and there was always someone about who was able to help.

The swimming pool was lovely and warm, you are expected to have your hair wet before going into the pool, I had showered but not done my hair and was asked to do my hair. There were lots of rocket floats for the little ones to use which was great and gave my little girl some independence in the water. 

Plenty of sledges to use. Some were broken but there still seemed to be lots around. We didn't have any issues getting any and our group used 3 a day. 

The walk to the lodges is easier with suitcases in sledges so grab one to pull your case. 

The lodge was very spacious, we stayed in A7. 
Lots of room and everything we needed for a comfortable stay. The rooms are very toasty. We had a sauna but didn't have chance to use it as we were either out on trips, sledging or sleeping! 

The breakfast food choice was limited for warm options, but overall there was lots to pick from, I just have fussy children! 

O'learys food was nice, OK portion sizes but as with everything, it is very expensive. We ordered 2 adult burger meals and 2 kids meals. 2 small cokes, 1 large coke and a beer and this was about €85. We knew it was going to be pricey so wasn't an issue. 

The shop has lots of basic items that you need. 

Overall a great trip and would definitely recommend. 

Great snowy holiday

Our visit was nice, January 2022.
We got a super good offer for 3 nights so we were happy with the price. 
The room was ok, bed ok. No microwave but also it wasn't promised, so ok. 
The hotel slippers, which are nice to have when you go to the spa, were for 3.5 €. 
We enjoyed the spa, it wasn't new but wasn't bad either. Was nice to swim in the swimming pool, there are areas with different depths, little "rivers" and things like that. Artificial but decent looking plants around. 
By the pool there were  whirlpools with color changing lights and that was our favorite! 
Also we loved the steam sauna, very relaxing,  it's both for men and women, but the steam makes it very foggy so you can't see much. I liked to sit there together with my spouse. 

A minus is, that when you go from your room to the spa, wearing a bath robe, you have to walk through the hotel lobby, and it was awkward when there was a crowd of freshly arrived tourists checking in, a whole bus of them. 

We were happy with the hotel breakfast.

There was no table in the room,  so if you want to write or to use your laptop, you have to sit on the bed. Not good for working or studying. 
We were in a Superior room. 

Good spa hotel

Visited here now three times with family. Never back again. Cottages are handy, nice and well equipped. Spa starts to get age. Restaurants are okay but nothing special - good to know that you can get a proper poronkäristys from burgerrestaurant O'Leary's. Also little lake Petäjälampi is nice. 

But service (or lack of it) is something you won't miss. We was overcharged once and tries twice during last week. When tried to get these right they calculated prices wrong over and over again to prove they were right. When showing prices from web and normal calculations - they just don't believe you... Poor way to act from reception. Rest in peace Tropiikki.

Be aware with prices

We tought that if we pay over 100e per night we would get a modern room and spa with ac in room. Didnt get any of that. We only had a fan in our room. Its not very common in Finland that you dont have working ac in room The hotel is outdated and currently ubder renovation. We were told that we had a renovated room but I surely hope that it was not because the room was still from the 90's. 

Holiday Club Kuusamo Superior Apartments

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