Name: Le Chatenet
Address: Lieu Dit Le Chatenet, Brantôme en Périgord, Brantôme en Périgord, Brantôme en Périgord, 24310, France
Rating: 9

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

Outdoor furniture

No elevators

General

Bridal suite

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Accessibility

Laundry

Luggage storage

Services and amenities

Diet menu (on request)

Breakfast

Snack bar

Vending machine

Bottled water

Meals

Free Wi-Fi

Internet

English

French

Chinese

Languages Spoken

Library

Bike rental

Barbecue grill(s)

Billiards

Hiking

Picnic area

Fishing

Barbeque

Sun Deck

Ping-Pong

Recreation

Parking

Garage

Swimming pool

Beach facilities

Seasonal outdoor swimming pool

Private beach

Pool facilities

Beach/pool towels

Next to the beach

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Darts

Cycling

Tennis court

Sports

Massage

Beauty and wellness

Playroom

Babysitting and childcare

Children's playground

Family/Kid Friendly

Kids

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Perigueux Airport

Roumanieres Airport

Le Chatenet

Brantôme en Périgord

The owner’s were very helpful when trying to get in contact before our stay, accomodating and problem solving-oriented. 
When we arrived we were greeted with warmth and kindness. A short introduction to the house and grounds and they helped us book a table for dinner the same evening, which turned out to be an excellent choice. 
Lovely breakfast both mornings, slow but with continuous food offerings from the kitchen. The scrambled eggs with truffle were well worth the extra money! 
William, the owner, cooked for us and the other guests, a delicious five course meal, which with the wine, ca 3-4 glasses each, cost 65 € per person, a reasonable price if one compares it with restaurants in the area. 
The grounds are beautiful and a walk is definitely a must. The swimming pool is clean and refreshing. The rooms and adjoining bathrooms we had were clean. There was no AC, but closing the windows and blinds during the day and opening them in the evening worked just fine.

One thing I will tell fellow travellers is that this is a guest house and not a hotel, so keep that in mind. We were very happy with our stay and can definitely recommend it!

Lovely stay at Le Chatenet

We spent a genuine stay in a very beautiful, old-fashioned furnished house, owned by dedicated owners who loved nature and animals (children will long remember the goats and lambs walks!!). We will keep a very good memory of this stay in the countryside where fireworks, tennis parties, billiards and fishing have set the pace for our days.

Family time in the countryside

An authentic stay in this gentleman with a crazy charm held by careful and exciting owners. An ideal setting to relax with family or friends: on site, goats and lambs (very lovely!) a tennis court, a river... briefly to take care of for several days. Special mention of chef William who made small dishes that we will not forget (local products, quality).

The Catnet

I stayed at Le Chatenet with my family.  William was really helpful before and during our stay.  We spent an afternoon listening to music and he cooked a BBQ which was delicious.  The house and the garden are grand without being formal, this made our stay all the more wonderful as we felt at home and were able to enjoy ourselves by the pool and in the clubhouse in the most leisurely manner.  The breakfast served on the terrace is copious and beautifully prepared.  I'm looking forward to return for a longer stay as this is a jewel of a place.

Great Stay, Super Host

I’ve booked this property through a very popular booking site and the next day hotel owners called me and spoke to me for a long 45 minutes, asking a lot of personal questions in a “friendly” way. At the end of our conversation they asked me to cancel my booking and send them a 200€ euro as a deposit so that they wouldn’t pay the booking site commission fees. They said that they have a garden room for me which wasn’t available on the booking site and that they said they would send me photos of it which they never did. The booking was for me and my son and then my daughter was also added. We agreed on 4 days for 600€ for 3 of us and they told me they have a surprise for me before we arrived. We stayed in a room with one extra little room inside. On the day of check out William insisted that I pay 100€ extra for the “surprise room” he decided to give us, he said that he changed our room and we should appreciate it because this room was bigger, I never asked for that room, they never told me beforehand they instead say they have a “surprise” for us. When I questioned this unexpected price difference he started shouting at me in front of my children which was traumatising, he lifted his finger on my face and tried to intimidate me, he said that I should pay the extra or I’ll miss my train and that I was cheap and he even mentioned which country I come from to make a racist remark. This was truly traumatic experience for me and my children. William was a calculated, scary and mentally not balanced person. I have started an official complaint with that booking site and will follow up actions. I do not care about the 100€ extra William tried to charge me, this was about integrity and principles. The hotel was run down, the pool was dirty with full of bugs and flys but we still enjoyed our stay until and the owner, William tried to charge us extra and lost his temper and made a fool out of himself in front of everyone, he tried but failed to scare me!

Dream place to personal NIGHTMARE

Ive stayed at Le Chatenet with my husband and our 4 children in July. First problem with this place is guests are not given room keys and hence its not possible to lock your doors whether you are out or you are in sleeping! Our 3 children aged 14, 11 and 5 was supposed to stay at a different room than us and as much as i tried to convince the owners to provide us with room keys, I was told NO every time. My other 3 children ended up staying in our room, on the floor during our whole stay and we still payed for two rooms! The swimming pools filtering system was off during the day, the water was foggy and full of bugs and flys, it was disgusting, my 2 daughters ended up having UTI's and we were precribed antibiotics after the doctor visit. Also the air conditioners in the rooms had the filter change flash on the whole time so we couldnt even use the AC's. When we wanted to stay for lunch at the hotel we were only given cheese plates with bread. Ive also witnessed William the owner with one of the guests being vhostile during her check out, he was shouting at this lady and callign her names in front of her kids and the lady looked distressed. All in all i regret staying at terrible Le Chatenet, unfortunately its been maintaned in a cheap way not up to the standards that the place deserves to be. Not recommending at all!!

Far from safe

I stayed at Le Chatenet for three nights with my son. The location is beautiful - quiet, lovely grounds and a small but great pool. Anne, the co-owner couldn’t be nicer. She booked a restaurant for our first night and makes a delicious breakfast. (There are lots of wasps). 

Her husband, William, is however a different story. My son accidentally lost the key to our room. Yes that’s annoying but he’s 9 and kids lose things. It was an accident. The problem was, Le Chatenet doesn’t have any spare keys to any of the rooms. Which to me, is just stupid. Guest lose things. 

As I tried to find the key with Anne, and tried to come up with solutions, William shouted that I needed to “control my kid” and proceeded to slam doors and stomp up and down the stairs. It was awful. I felt bullied and he made me cry. 

He is not cut out to work in the hospitality industry.

The rooms at Le Chatenet need updating. The carpets are stained. The shower head in the bathroom has to be held by hand. There is wallpaper coming down on the ceilings. And the walls are paper thin so you need to pack your earplugs. 

All of this I can put up with but an aggressive and angry host is not what you want on holiday. 

My son didn’t damage anything, he never behaved badly, he only accidentally lost a key!

Angry owner, shabby rooms, lovely pool

We had a delicious stay at Chatenet. Thank you very much to Anne and William for their hospitality and availability. We stayed in the cottage, refurbished with great taste. The house has a large terrain with the possibility of playing tennis, chatting with the goats, playing billiards or sticking a head in the pool. Everything is freely available to visitors, it is very pleasant. Special mention for the delicious breakfast served by Anne who made us discover local specialities. Do not miss the walk to Brantôme (magnificent ), via a forest path.

It's perfect.

Dear William and Anne, Our 3-night stay at your lovely home was a highlight of our France trip in May. We loved our suite (even the ants in the bathroom the first morning didn't worry us - this is a 17th century manor house and we have ants in our kitchen in our home built in 1999!!! ), and your kindness and hospitality were amazing. But not as amazing at that private dinner you both made for us on our second evening! WOW!!  The lamb was the finest my wife and I have ever eaten! It was a highlight to NOT stay in a hotel but in your home. Thank you both for hosting us. Brian & Cheryl Mundy, The European Travel Club, Arizona, USA.

A unique and memorable stay!

Stayed at this property May 5,6,7, 2022. Our tour group occupied 3 of the 6 rooms. On day 1, it was brought to William's attention (the proprietor) that there were ants crawling into a bathroom's room on the 1st floor (also that the front door's handle was inoperative requiring entry from the terrace and not fixed after 3 nights). A day later, ants were in our room on the 2nd floor directly above that room. We alerted William early that morning and left for the day with our travel group. Upon our return at about 9:30pm, the ants were not only on the bedroom wall but also IN OUR BED. Worse was William's response. He came up to the room, saw the ants, and knocked several off the bed sheets. Said that the ants are migrating and that our perfume(s) was likely the cause for the ants. Neither me nor my wife wear perfume. He never once apologized nor asked what he could do to make us happy. Only after a 5-minute frustrating back and forth did he begrudgingly tell us to relocate to a room across the hall. Sheesh!

He is a master chef, and the lamb dinner he prepared was fabulous. Thus 2 stars, not 1.

But I think this large, old/charming property is too much for him to handle. 

Meanwhile, the rest of our travel group stayed at the nearby Moulin de Vigonac hotel and raved about their 4-star accommodations & food. Wish we had stayed there instead.

Le Chatenet

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