Name: Camping des Pins
Address: 89 Rue des Écoles, 59254 Ghyvelde, France, Ghyvelde, Ghyvelde, Ghyvelde, 59254, France
Rating: 9

Terrace

General

Meals

Wi-Fi

Internet access

Internet

Parking

Swimming pool

Pool and beach

Location

At the hotel

Ostend-Bruges International Airport

Calais–Dunkerque Airport

St. Salvators Church

Sint-Salvador Cathedral

Minnewater

Church of Our Lady

Gruuthuse Museum

Arentshuis

Bladelin Court

Bruges Market Square

Dali Xpo Gallery

Bruges Belfry

Groeningemuseum

Historium

Bruges City Theater

Basilica of the Holy Blood

Holy Blood Basilica Chapel

Burg

Bruges Town Hall

Lamp Museum

Citadel of Lille

Lille Cathedral

Museum of the Gunners

Old Stock Exchange

Opera House

Lille Grand Square

Rihour Square

Henri Matisse Park

Theater Sebastopol

Le Palais des Beaux Arts de Lille

Porte de Paris

Jean-Baptiste Lebas Square

Lille Natural History Museum

Lille Grand Palais

Camping des Pins

Ghyvelde

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Lovely site in a good location, shame about the incorrect information given, lack of welcome and lack of on site support When I booked this site, the website informed me that the swimming pool was open until early November. When I booked I received a confirmation, which also stated that on the dates booked, we would be able to enjoy the  tropical heated swimming pool. It was for this reason that I had booked this site in the first place - as it was one of very few along this coastline that had a pool open at that time  of year. On arrival the site is pleasant looking and clean and in a nice location. Unfortunately in terms of welcome I can only give the site 1 star at best.  We were asked to arrive between 2:30pm and 5:30pm  or let the site know that  we couldn't. We arrived at 2:30pm  and located reception, which was closed. There was no one around at all. On the reception door,  I noted 2 telephone numbers that said please call these numbers if we are not here. I tried one number and it just rang out. I tried the second and it rang out and but then the call was disconnected. I tried a 2nd and 3rd time,  but again the call was disconnected.  After 25 minutes of wondering what to do, we were lucky that someone walked down the path and we asked him if he could help us. He asked us to wait and went into a building at the side of us. He then came back several minutes later and said he was trying to locate someone and made a call on his phone. Eventually he said we should go and wait by the reception and someone would come to us.  Finally after waiting  over 40 minutes in total, a member of staff arrived , gave us a key to our mobile home. Gave us a booklet containing a code for the entry barrier so we could get the car on the site and said she would follow us to our mobile home to help us with lighting the boiler and switching everything on. We got to the barrier and typed in the code  - it didn't work, we kept trying for several minutes, but we couldn't get it to work.  Eventually the staff member arrived and I said the code didn't work.  She typed a code and the barrier opened straight away, but she just waved us through and said nothing. We made our way to our mobile home assuming the staff member would follow as promised. She finally arrived 30 minutes later, during which time we had no hot water as we didn't know how to light the boiler! I asked her about the code for the barrier and if it was the one she gave us and she laughed and said no, and wrote another code into our booklet! I then asked why the information in our welcome booklet about the swimming pool was crossed out and she  said because the pool was closed.  I explained that  when I booked I was  led to believe that it was open till early November and that my confirmation also mentioned the pool and showed her. She insisted however, that when I had booked in June, yes the pool was open, but only until 31st September because there is no demand in October and it's too costly. I said I was not happy, so she said I should come back on Monday (this was Saturday) when reception would be open at 2:30pm to discuss it. I  did go back on Monday just after 2:30pm, but reception wasn't open.

Our second issue was the lack of support in an emergency. On the Saturday evening at about 9pm, the smoke alarm in our mobile home suddenly went off for no reason and would not stop. It had obviously malfunctioned. We tried to stop it by pressing the button on the front, but it would not stop.  My husband tried to take the alarm off the ceiling so we could remove the  battery and stop the noise. However, it would not come down  and we couldn't  find a way of getting the battery out. We tried to phone the emergency number in the booklet we were given, again it just rang out unanswered. I also tried the other number from the reception door, but no one answered. I even tried texting both numbers and translated the issues we were having into French and asked for help, but no one came.  Eventually, my husband managed to get the alarm off the ceiling in the hope of removing the battery, but it was a fully sealed unit, so we had to smother the alarm in towels and put it in our car to  block the noise. Despite trying to find someone for the rest of the week, we never did find or see a member of staff or find reception open and the fire alarm remained wrapped in towels all week whilst still going off! When we left we put it back on the ceiling and it was still going off!

My final issue was over the description of the mobile home in my confirmation, it said that we would have a dishwasher in the mobile home - we actually didn't so I don't know if they gave us the wrong van or whether the description was incorrect, but again - no one available to discuss this with without wasting a lot of my valuable holiday time with my kids searching around trying to locate someone to speak to.

All in all pretty disappointing

Clean site in nice area, shame about the absolute lack of welcome and lack of facilities

Camping des Pins

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