Name: Terresens - Le Centaure
Address: Belle Plagne, La Plagne-Tarentaise, La Plagne-Tarentaise, La Plagne-Tarentaise, 73120, France
Rating: 8

Elevator/lift

Smoke-free property

Reception desk

General

Laundry

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Billiards

Hiking

Recreation

Parking

Sauna

Beauty and wellness

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Belle Plagne Ski Lift

Col de Forcle Ski Lift

Arpette Ski Lift

Colosses Ski Lift

Roche de Mio Gondola

Paradiski Ski Resort

Inversens Ski Lift

Carella Ski Lift

Grangettes Ski Lift

Belvedere Ski Lift

Ariondaz Ski Lift

Praz Ski Lift

Verdons Ski Lift

Chenus Ski Lift

Meribel Airport

Aosta Valley Airport

Terresens - Le Centaure

La Plagne-Tarentaise

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked an apartment for 4 people and when we arrived we were pleasantly surprised! We had a double bed in one room, bunks in another room and sofa bed in the living area sleeping 6 people so there was plenty of room for us. The eating area sat 6 people and there was plenty of extra chairs, which was great for us as we had 7 friends in other apartments who were able to come over to ours for games and drinks. I think the apartment had been refurbished too as it was pretty modern. Whilst we stayed there the boot room was closed for refurbishment or something, this might have caused problems for some people but we usually like to take our boots back to our apartment as we have boot dryers anyway so it didn’t bother us! The spa/ pool area was nice, I didn’t use it much but it was very clean the times I did use it, they provide towels too which is good and hot and cold drinks. The location of the apartment is about a 5 minute walk from the centre of belle plagne but for skiing it is ski in / ski out. If I was to return to belle plagne I would return to this apartment block!

Lovely apartment in Belle Plagne (and ski in / ski out)

First time here having stayed at Nereides last year. The walk from the coach drop is long and uphill but you only have to do it once. Managed to get in the room fairly early which was a nice surprise. The room itself was OK but fairly small. We had a room for 6 but there were only 4 of us. Nowhere near enough room for clothes - only one area to hang anything and our boys had nowhere to hang or put clothes. Lounge was nice and reasonably spacious with a great view of the mountains. The location is a little fiddly to get to from the slopes but it’s doable or you just walk from the main drag. Not a bad place and one of the better ones in Belle Plagne. 

Perfectly reasonable 

We travelled to Belle Plagne the year before (staying at Les Balcons), but decided to stay at a different hotel. Before you come to any conclusions we travelled in Feb and writing the review in May so doing this with a clear head...

When you arrive by bus to Belle Plagne, you can see the hotel from the car park but it is not apparent as to how and actually get to the hotel, and was difficult to try and find the access to the hotel reception (which is actually at the back of the hotel about 4 floors up; with very few signs. 
One thing to note is the reception times which shuts during the day and several times was not open when it was supposed to be which was a bit infuriating and I know other residents felt the same.

When we arrived at reception we were pleasantly greeted by the staff and provided all the rudimentary info etc. Last year we had to pay a £100 deposit for ourroom at a differing hotel (which was not taken off the card), but at this hotel they wanted £400; which I found very odd, but as said it was not taken from the card. One thing that I was not happy about was that even though we had access to the pool and spa, we only had 3 free entries to the spa and from there on it was on an hourly rate of about 7Euro's (Les Balcons was Free and could stay as long as you liked). I felt the pool was a little disappointing but it was clean so this was more of personal preference.

Arriving at the apartment we were actually pleasantly surprised as we had been upgraded and the rooms were very spacious and very clean and did not having anything to complain about. Not sure how big our original room would have been.

To get to the boot room you had to go outside to access (only 20 ft or so) which was not a problem but the boot room felt very damp and a few days my boots were still damp in the morning. Judging again last year (at Les Balcons) the lockers were vented and had racks for the boots to be placed at an angle to make sure the boots were nice and dry, so for MMV was not a fan of  the boot room. From there however, it is only about 50 yards from the slope, which if you are a true beginner is a pretty substantial hill so would not recommend from that standpoint.

The low point of the holiday was the straw that broke the camels back though and I felt really summed up this hotels attitude, which up until then had been excellent. One night we left for dinner and right next to the room door there is a curtain (to hide vacuum cleaner, brushes etc), and as my wife closed the door the curtain got accidentally caught in the door, jamming a deadbolt. We notified reception immediately and a handy man came to look but could not fix and so a locksmith had to be called. As it was late in the evening and the locksmith could not come till the next day the hotel had to move us to another room which the did without issue or hesitance. Next morning the locksmith came and had to enter the room through the next rooms veranda and remove the locks from there and after a few hours we were back in. What was a surprise to me was the 197Euro bill. Yes you are reading that right the 197 Euro bill.
I am sure there are a few of you there saying well you did have to get a locksmith, but this was complete accident and something which I still think was not our fault. Anyway the reduced the bill to about 150Euro and forced me to pay or they would take the full £400 deposit. My own insurance told me not to pay as this should be covered under the hotels own insurance as it was not like general breakages covered under normal room insurance. So in summary I had to pay the bill and wrote a letter of complaint to head office in which they took over 6 weeks to respond with a response off, "this was settled locally with the hotel". What was more annoying was that the handy man had told me that this has happened several times in the past. So in summary they know there is a problem here and when the issue occurs they slap you with a hefty bill. SHAME ON YOU. 

Good Points:
Rooms were very Clean
Staff very helpful

Bad Points:
Difficult to find reception
Reception closes intra-day and several times 60-90 minutes late in opening in morning (not good when picking up breakfast bread)
Really Damp Boot room
Pool a bit disappointing (personal preference)
Having to pay for the Spa (which is not cheap)
If there is a genuine problem, you are on your own!

Room was great, staff good as long as you don't have a legitimate accident

MMV Centaure is a perfect place  to stay when you want to have a skivacation in Paradiski. The view on the mountains and the access to the slopes is excellent. The apartment has everything what you need. The service is oke, but if you could get your order from the bakery from 7 am in stead of 8 am it would be perfect!



Place to be !

We booked 2 families through @crystalski in to 2 type E apartments (sleep 4-6!), one family had 2  adults and one teenage child, the second family had 2 adults and 2 teenage children. One apartment had a double room with en-suite shower room, an alcove with bunk beds, separate toilet and bathroom but only room for 4 in the dining area. 2nd room only had a double room, separate room with bunk beds, one toilet (no sink) and one bath/shower but could accommodate 6 round the dining table so please specify when booking which type of apartment you want! Also worth mentioning we booked as a party of 7 but the rooms were 4 floors apart. 
The reception was useless! Only open a few hours a day, we arrived at 13:30 local time but reception didn’t open until 16:30 so we had to leave all our baggage (and latterly ski hire equipment) at another hotel until we could check in. Most hotels in our complex were linked via an underground car park which meant a steep walk with baggage after bus drop off point. Ok with teenage children but wouldn’t want to do it with toddlers or infants. 
Bakery service bookable through reception but had to be done daily even if order was the same each day, again only after 16:30. Collection was after 08:00 when reception opened. 
We also asked reception to book a table at a local hotel (Auberge de Balcons) for our last night, firstly we were told the restaurant was closed but they would book for us as soon as it was open and confirm reservation. No confirmation so we went back to reception next day when we were told the time had to be brought forward half an hour which we accepted. We checked again at reception the day we were booked in and were told it was all booked. Needless to say on arrival at the restaurant they were fully booked without a reservation for us (because our hotel hadn’t confirmed our reservation). Most restaurants are full most nights, luckily we found a place called K2 who were very accommodating and managed to squeeze us in despite having a private function on, food was great so maybe a blessing. 
All in all a great resort and great skiing, would like to come back but definately not to same hotel. Crystal need to up their standards and only offer top quality accommodation for the prices they charge. 
We advised Crystal of our issues which are ‘being dealt with’ so I’ll update with a response if indeed we get one. 


Reception Terrible. Rooms a Lottery

Last year I left a fairly harsh review, we always stay here as its convenient and quiet, with good spacious well equipped apartments, overall its just perfect for us. Last season something went very wrong with the cleaning and maintenance, but this year standards were back, clean, tidy and welcoming as usual. 

Perfect for ESF ski school, if your kids are still in Piou Piou (under 5s) its bang outside the door, easy boot room, great for a short walk to either the balcons pizza restaurant or hors piste and also the shop. Kitchens are brilliantly well equipped. 

Spa is clean and nice, kids are allowed in the pool but not in the spa area (you get a couple of free passes to that part with your stay and then pay if you want more accesses)

The centre of the village is a short walk away, go through the tunnel next to the spar shop and take the lift down is the quickest route ... trust me there are many! 

This year we also used the Deep Nature spa pool ... OMG fabulous! last afternoon in minus 11 we were outside in a 35 degree jet powered swimming pool - yes 19e but SOOOO worth it! you can take kids in one pool there (family ticket is less) and another pool is reserved for adults and had further facilities sauna, steam etc. totally worth every penny!

Completely different to last year :)

Visited via a Neilson package which described the accommodation as four star- in whose dreams? We were dropped some way from the accommodation and told it was a 5 minute walk , not with a 5&6 year old it is not and at midnight. The apartment was about as small as it is possible to get and had not been cleaned or the beds made up - our rep did the best to remedy matters and was generally very helpful if somewhat lacking in knowledge- everything had to be referred to her Manager which was pretty tedious. Lighting on many of the common ways was not working and whilst ski in ski out is technically correct there should be a warning about the slope leading to the closest lift which is not suitable for beginners. The only redeeming feature was the small pool and spar which were much ahead of the rest of the complex. I would neither recommend or return. Hi 


Terresens - Le Centaure

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