Name: Hotel du Faubourg
Address: 39 Faubourg de la Madeleine, 73600 Moutiers, France, Moutiers, Moutiers, Moutiers, 73600, France
Rating: 5

Smoke-free property

Express check-in/check-out

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Parking

Free parking nearby

Free Parking on Premises

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Museum of Popular Traditions

Meribel Airport

Praz Ski Lift

Chenus Ski Lift

Verdons Ski Lift

Grangettes Ski Lift

Ariondaz Ski Lift

Belvedere Ski Lift

Chambery Airport

Alpe d'Huez Airport

Hotel du Faubourg

Moutiers

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I did not get to stay at this property due to location and date changes of holiday plans.  They took all the payment upfront which they were entitled to do under the terms of the reservation.  However, I cancelled early on and also under the terms they were to refund within 30 or so days.  30 + days passed and no refund.  I sent them an email request in English.  No response, ever.  A few days later I sent them an email request in French.  Also, no response.  Ever.  It was not until I launched a formal complaint through Booking.com that I finally got the money back, and that process itself took some time.  In the end I had to provide the proof that the money had been taken out of my account.  Wish I'd paid more attention to the reviews here on TA before I booked on Booking.com.  However Booking.com were fantastically helpful in this situation.

Almost impossible to get back refund I was entitled to

I stayed at the Hotel du Faubourg for 3 nights with my boyfriend while we skiied Les 3 Vallees. It was significantly cheaper than any of the options closer to the resort and was perfectly comfortable. It was in no way a luxury experience, but for the price was very comfortable and everything worked well. We arrived late the first night and received a text ahead of time with an access code for the door so it was very simple and easy to get in to our room (if you are going to arrive later than 7pm, make sure to have access to a phone that will receive messages or reach out to the hostess ahead of time). The room was a nice temperature, faced the river (which was lovely), and the shower was warm. It's a super convenient location for skiing Les 3 Vallees (about a 30 min drive) and there are nice restaurant options around. Highly recommend for couples not wanting to spend a fortune to ski in the area!

Great Deal For Price

There were some good things about this hotel. It had a comfortable basic family room for five of us that was dark and quiet. It is situated very close to the station for the Eurostar. The breakfast was pretty good. 

But the check in process was super weird and frankly maddening. 

Our taxi down from Val Thorens was running late due to snow on the road. So we rang ahead to say we would be late, arriving at 9pm rather than the planned 7.30pm. The receptionist (owner?) said she would text us a door code to let ourselves into the hotel as the reception would be closed (first alarm bells started ringing at this point: a hotel with no reception open at 9pm). 

No code arrived via text. Eventually the taxi dropped us just after 9pm at the hotel. We walked into a dark corridor with a door at the end that needed a code we didn’t have. We rang the lady. She told us she’d sent us the code. We said we’d not received it. She insisted she’d sent it and REFUSED TO TELL US THE ENTRY CODE FOR THE HOTEL! ‘Be quiet,’ she said when I challenged her, ‘I will text it to you again.’ 

At this point I’m standing with my wife and three small children in the dark in a town that is mostly shut seriously wondering if we will have a place to stay for the night. 

Eventually on the third time I called her she relented and told me the door code, so we could finally get into the hotel. 

The next morning she showed me the texts she’d sent me that had never arrived. Not a word of apology. In all my years of travelling I have never had a worse welcome than this one. Such a weird place. 

Weird

Basic small hostel style hotel. Rooms clean but basic. Bathroom again basic but clean. Easy to walk to from the station.  We used it as an overnight stop from the train on the way up to Val thorens. Perfectly adequate for this

good for overnight stay

This place is well rated on two famous booking websites. They probably never visited it! If they did, they would be certainly have spotted that this place is absolutely terrible‎...and I would definitely not have ever booked any room there. I am really not happy having had to bring my family in this place: I know that there are very few places open in Moutiers if one needs a hotel before taking a TGV‎ in the morning, so I was ready to be open-minded on quality, but then again how can a place invoice basically the same as a decent Accor hotel (which are pretty much the standard in France) but yet offer no reception (the reception is locked and full of piled up stuff visible from the street, and one needs to get into the bar next door to get one's keys...); dirty rooms (have they heard about paint...?) with broken beds (ours had a broken foot, which staff fixed us after telling us that it was broken since some time and before telling us that we should "not move too much during the night so that it would not break again"..) ; bathrooms made of old plywood; dirty linen; broken lights bulbs (is that so difficult to fix?); door handles breaking into one's hand when one opens them. Shame on the owners. This place should be closed, or renovated properly by people who care, or be changed into a low price guest house...

How do you say "terrible" in French...?

Hotel du Faubourg is centrally located in the middle of the village of Moutiers. Close to restaurants and nicely located on the River Isere. (Room 15 has beautiful river views). Rooms are basic but clean. Hotel provides all you need for a convenient stay.
You can park for free nearby. Hotel provides breakfast for 7 Euro pp. Also has a bar and restaurant facilities. We opted to have dinner somewhere else in town as it gave us a nice opp for a nice stroll. 
Only possible minor, our son is convinced he left his book at hotel and when emailing the hotel I did not get reply. Phoning them they told me they didn't find the book...it will remain a mystery! 

Hotel du Faubourg

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