Name: Résidence Le Chalet de l'Eterlou
Address: Chalet de l'Eterlou 160 rue du Centre 05, Saint-Chaffrey, Saint-Chaffrey, Saint-Chaffrey, 05330, France
Rating: 7

Elevator/lift

Smoke-free property

General

Family room

Rooms

Free Wi-Fi

Internet access

Internet

English

French

Languages Spoken

Hiking

Recreation

Parking

Cycling

Sports

Family/Kid Friendly

Kids

Ski storage

Skiing

Winter sports

Pets allowed

Pets

Location

At the hotel

Ratier Gondola

Chantemerle Serre Chevalier Ski Resort

Aiguillette Ski Lift

Champcella

Combes Ski Lift

Alpe d'Huez Airport

Meribel Airport

Verdons Ski Lift

Chenus Ski Lift

Praz Ski Lift

Belvedere Ski Lift

Ariondaz Ski Lift

Grangettes Ski Lift

Résidence Le Chalet de l'Eterlou

Saint-Chaffrey

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We discovered on arrival at 13.00 that we could not book in or leave our bags in a safe place, as there were no staff and the reception was closed until 17.00.  We returned later to discover over 30 odd bags queued up outside, with people waiting to check in, and the shutters down.  The receptionist issued us with an "inventory" which we were to fill in and return.  It was almost impossible to understand, the translation was so poor. Rather than provide an inventory you are required to count the number of plug sockets, lights, switches, plates etc, and also assess whether they needed replacing or fixing.  It was the strangest set up i've ever encountered.  We spoke to the receptionist who I believe has created the document to her best ability and she couldn't see why we did not want to spend the next two hours grading the condition of the ceilings, walls, skirting, floors of every room, and locating and documenting the condition of every item within the flat. Basically doing her job.  There was difficulty communicating with the language barrier, but it was clear she was irritated and not best pleased.  We decided to simply note and photograph any obvious damage, scratches, rather than waste any more time. The two bedroom apartment is supposed to sleep 6, two on the sofa bed.  However if you open up the sofa bed you would have no room to move around the dining table, pushing it into the standing space required for the kitchen and to get into and out of the bedrooms. There is no additional storage for anyone sleeping on the sofa bed, and as stated in other posts the second bedroom's wardrobe in only partial accessible due to the bunk bed being less than a foot from it.  There would be no space for cases belongings etc. In addition the sofa bed we had had no back cushions just two tiny random ones thrown on so you couldn't even relax and sit back on the sofa. The duvet's had to be the worst i have ever seen, ragged at the edges, fraying with dog hairs and looking very much like they need replacing. I am sad to say I when i saw them i said i wouldn't even let my dog sleep on it. You have the option of paying for the apartment to be cleaned at the end of the week or clean it yourself.  Along with a list of jobs that must be done, the flat was littered with laminated sheets itemising everything you would be charged for if your end of week cleaning was not up to scratch. It felt like you were in a barracks rather than relaxing, with warnings issued in reception and the lift.   A very poor start. I would not stay here again nor recommend it.  On a positive note the mattresses were firm, the flat was warm and the water was hot.  It was close to amenities and lifts.  However the attitude and treatment of residences is pretty poor, they do not seem concerned about service and ensuring the guests feel welcome, instead treating them as inconvenience to be squeezed in at a time that suits them.  Not very good at all.

Location good, but disappointing set up

We had a top floor apartment. Views were great. There were two balconies one off the Living room and the other off the main bedroom. The Balcony from the bedroom was difficult to say the least to use as the bed was in front of the door which meant a very small gap to get out of and there there were a lot of wasps around this balcony so didn't really use it.

Holiday

Allthough the apartment is quit small and the bedrooms are even utterly small, the place is fine. Few minutes walk to the slopes is quite allright.
But the woman D. at the reception is a real embarrassment. She lacks the basic skills of communication and even worse, tries to fool you with the prices for the cleaning. 
During the start of the week she presented two rates for cleaning. We chose one of them (which were printed ) but during checkout she charges another rate on the manually corrected print. 
When asked about the previous agreed price she gets mad right away. Within one minute she turns into a heatedly person. Without further conversation she charged the bill and didn't want to talk about it at all. She even started pushing me out of the way, absolutely disrespectfull. As I wanted further explanation and stayed at the reception she immediately started to call the police. It obviously was a fake call. Even after that she pushed me twice and shouted at me. A strange form of hospitality!
It's clear she planned the action on purpose.
So watch out for being fooled!

Place is fine, reception is an embarrassment

As previously mentioned by another visitor, a similar thing happened to us.  Despite leaving the flat in immaculate condition (having cleaned all morning) we were told that the flat hadn't been cleaned properly and were charged for a subsequent clean. Not impressed by this or the subsequent handling of our complaint.  Proceed with great caution.

Résidence Le Chalet de l'Eterlou

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment