Name: Hotel La Pergola
Address: 25 rue Vincent Mir, Saint-Lary-Soulan, Saint-Lary-Soulan, Saint-Lary-Soulan, 65170, France
Rating: 7

Elevator/lift

Smoke-free property

Heating

Express check-in/check-out

Garden

General

Room service

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Telephone

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Spanish

English

French

Languages Spoken

Tour assistance

Tourist services

Hiking

Recreation

Free parking

Parking nearby

Parking

Beach/pool towels

Pool and beach

Playroom

Family/Kid Friendly

Kids

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Telecabine Cable Car

Pic Lumiere Cable Car

Tarbes Ossun Lourdes Airport

Hotel La Pergola

Saint-Lary-Soulan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We spend a lovely long weekend here, with our two small dogs.  The staff were friendly and helpful.  Our room worked very well for us and the dogs and we all really enjoyed our stay.  Easy parking and although located right in the middle of the town there was perfect peace.

Wonderfully friendly, well located hotel.

Stayed at Hotel Mir when doing cycling race.
Breakfast - only good thing is coffee and because from a machine. 
Toilet was broken in room.  Told staff 3 times.  One of the replies was ‘do not press the flusher very hard’. 
Another answer was to teach me how to manually flush it . 
Still isn’t working 2 days later.
Shutter kept banging in the wind as it doesn’t close properly . Had to leave a towel between it and window.
Very noisy location if needing to sleep before 11pm .
Would not stay here again if was paid to do so

Horrendous in every way

We picked this hotel based on TripAdvisor reviews.  We paid £60+ for one night and breakfast was not included. I booked through a 3rd party site and on the T&Cs it said that a 30% deposit would be taken from my card at time of booking to secure the reservation. I had no problem with that. When we arrived that evening  there was loud music coming from nearby which was not great as we worried it might carry on all night. The receptionist checked it out and said it was not from anywhere in the hotel so there was not much he could do. He offered another room but the noise was still there. The noise had stopped when we got back from dinner that evening. When we checked out the next morning - around 07.00 - there was no-one around to check us out except the housekeeper. She said she couldn't do it and suggested I wait for the owner who should be down at reception in 10-15 minutes or wait until 08.00 for the actual receptionist to turn up for work. The owner (a middle aged woman) duly came down within 10 minutes. She printed my bill which was for the full amount. I speak French quite well but as a second language; when I pointed out as nicely as possible that my email receipt said 30% had already been paid for, the lady was quite abrupt and said no it hadn't. I showed her the line in the T&Cs that said it was standard procedure and she still insisted it hadn't. She said it was a 'virtual payment' but it never went through and so I owed the full amount. I reluctantly agreed as I had no way of checking my credit card balance there and then and suggested that if there was any problem when I got back home, that would it be ok to call them up and sort it then over the phone? Now she got defensive - as it I had accused her or ripping me off - even though I tried my best not to imply this. All this conversation was conducted in my rusty but understandable French. She then proceeded to say in French 'it's not my job to do this' and 'you didn't tell us you were checking out early otherwise you should have waited until 08.00 to talk to the receptionist!' I was gob-smacked. This was the owner speaking! As such, I left it at that. I don't believe that if this happened in the UK, the hotelier would be so rude. I am 99% confident that the hotelier would reassure the guest and probably say 'yes, by all means call if there is a problem with the payment'. I think this lady needs either a crash course in learning good customer service or not come in contact with customers at all! It spoilt my day.

OK HOTEL - RUDE OWNER

The rooms are clean and comfortable if not exactly spacious.  There is free parking on the grounds.  The staff are friendly and helpful and will even speak English if pressed.  But the best part is the restaurant.  Whoever works the kitchen is very talented.  We stayed two nights and enjoyed some of the best dinners of our entire trip here.

Good hotel, excellent restaurant

Where to begin: if you don't have a reseave one of the best meals of our 3 week vacation in France.  The "amuse bouche" was not only delicious but creatively served in stone eggshells.  The wine, a madrian, was drvation make one! We showed early without a reservation and were lucky enough to houble decanted- a nice extra touch.  Dinner was beautifully prepared and presented.  Of note, the lamb shank was extraordinary.  Service was impeccable.  This multi-course meal was more than reasonably priced.

An exceptional meal and memorable service

We didn't sleep in this hotel, but decided to eat dinner there one evening. 
It was absolutely delicious! 
My friend had for example an asparagus soup (cold) with pistaché ice cream and a piece of parmaham. So good... 

Overall: Good service, good wine and very good food. Plus: it was not expensive. You actually get a lot for your money!

Hotel La Pergola

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