Name: Odalys Residence Le Valset
Address: Place des Arolles 73440 Val Thorens,Place des Arolles, Saint-Martin-de-Belleville, Saint-Martin-de-Belleville, Saint-Martin-de-Belleville, 73440, France
Rating: 5

Family room

Rooms

Internet

English

French

Languages Spoken

Family/Kid Friendly

Kids

Ski storage

Ski-to-Door Access

Skiing

Winter sports

Pets allowed

Pets

Location

At the hotel

SOGEVAB

Val Thorens Sports Centre

Castor et Pollux Ski Lift

3 Vallees 1 Ski Lift

Bowling de Val Thorens

Campagnols Ski Lift

Cascades Ski Lift

Roc Ski Lift

Musaraigne Ski LIft

Funitel de Peclet

Meribel Airport

Chenus Ski Lift

Verdons Ski Lift

Praz Ski Lift

Ariondaz Ski Lift

Belvedere Ski Lift

Grangettes Ski Lift

Alpe d'Huez Airport

Alps Stadium

Museum of Resistance and Deportation

Museum of Grenoble

Eglise Notre Dame

Place Notre Dame

Place Paul Mistral

Place Grenette

Grenoble Theater

Dauphinois Museum

Jardin de Ville

Fort de la Bastille

Grenoble-Bastille Cable Car

Palais des Congres Alpexpo

La Caserne de Bonne

WTC Grenoble

Minatec

Odalys Residence Le Valset

Saint-Martin-de-Belleville

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The apartment was not clean when we first walked in, old underwear was still littered around the rooms. Radiators with dark red (blood-like colour) stains in nearly all rooms. Location was reasonable. Staff were unfriendly, almost a dislike of their guests from the start. 

We read that they withhold deposits so we saw them on the last day and they provided a “receipt” of the deposit and said it would take up to 7 days to get back. We have now been waiting over 2 weeks for the deposit and still nothing. We left it in a much better state than we found it, pictures provided are the after shots. I wish it looked like this before we got there. 

Extremely disappointed and have made a formal complaint to our holiday provider.

Illegally Withholding Our Deposit.

The location of the hotel is decent, not really ski in ski out, but extremely close to the slope. A lot of loud British people that make noise during the night, it was at time hard to fall asleep. The cleanliness was decent, althought it could be better, but the biggest problem is that it is cold in the apartment and only 2 light-ish covers are given.

Overall ok

The worst appartment i had so far,no towels no beed sheets and the blankets and mattress were old and dirty like the rest of the apartment.
The rooms are too small,the beds are wobbly,the couch is damaged,the sink leaked so we had to fix it,and at the and they charged us 100€ fot a dirty mattress that was dirty as we came.

Wouldn’t recommend to anyone!

Dirty apartment 

This accommodation is perfectly adequate and no where near what the other reviews suggest. 
When we arrived the apartment was clean and we had packaged bed linen ready so we knew it was clean. 
The shower room was quite smelly but we told the reception and it improved after that. 
Heating worked fine and was very warm. Big balcony and lots of windows. 
Very close to the slopes and the village center. 
For the price you pay this place is fine. I would stay there again. 

Bare in mind they don’t provide towels or and form of cleaning products.   

Not as bad as reviews make it out

A LOT of mould on the walls, windows and roof. No possibility to wash hands in the toilet. Very dirty floors (socks ruined). No soundproofing, the whole apartment shakes when someone closes the front door. Dirty blankets and linen (brown spots and holes). No air ventilation in the shower (the warm steam spreads to the bedrooms > more mould). Dirty fridge and eating irons and glasses. The passageway to the slopes is covered with dogfeces. Very slow and ignorant customer service.

Just awful

Very good location in the heart of village and near the lifts.

Hotel was not so tidy, old stylish rooms, and some moisture signs in the walls.

Breakfast and dinner were good, but not in same building, not even in neigborhood.

Slopes were good conditions and easily to reach from hotel.

There was also kindergaard at the same buiding.

Nothing good, but location.

Nice location

I'm unsure how this accommodation still operates successfully. The standard of service is nothing short of an abomination. 

Enter the apartment into a room which shares a bare bunk bed with a (very smelly) toilet cubicle and a tiny amount of storage space (the only storage space in the apartment.)
Continue into the kitchen/dining room where the dirty floors, damaged utilities and filthy dishes/cutlery accompany a damaged sofa bed and and TV that costs extra money to operate. Point worth adding the entire lower floor smells like sewage due to the unsanitary condition of the toilet cubicle. After cleaning all of your dishes by hand (due to the broken seal on the dishwasher) you can use a microwave or cooker to make some food but don't expect use of an oven, toaster or kettle.

Moving upstairs, a room with a double bed (with only 3 stable supporting kegs) and room with two single beds are marred by mould and again severe lack of storage space.

The shower room is the only room finished to a decent standard however if you haven't packed your own towels, you'll be needing to go and spend more money again because towels are not supplied in this apartment.

Laundry services do not exist in the apartment and the list of dos and don'ts issued at the beginning of your stay resembles that of a school field trip in contrast to a welcome pack of a competent apartment rental.

We were made aware of a bakery service from the reception that would take orders and have items delivered to our door. This phantom service is yet to make itself evident.

Climbing 3 flights of stairs after a day on the slopes due to non functioning elevators is just another moot point at this stage although it was, again, very inconvenient. 

Complaints made through official paperwork will be ignored and verbal complaints to the manager are met with arguments and suspicion.

Needless to say, the mountain itself, local staff, tourists and restaurants surrounding were exceptional and contributed to a brilliant week away but if we never experience Residence le Valset again, it will be too soon. 

Avoid at all costs. 

Prior to our arrival we decided to have a look at TripAdvisor to get an idea of what prior guests had experienced (since Get Me To The Alps had selected the accommodation as part of a holiday package - God knows why they would do this to their good customers). Firstly we saw the overall rating was 2/5, with a few of the reviews taking them to the cleaners. We shrugged this off thinking it was just over sensitive holiday makers, oh how we were so very wrong.

Upon arrival, we had to visit the sister hotel to check in and retrieve our keys. Here we were forced to pay a €300 deposit before €40 in other taxes. The receptionist then informed us that we had to fill out a damages form and hand it in with 48hours (quite worrying that the hotel ask the guests to feedback what is wrong with each individual room) before finally handing us our bedsheets. It then became apparent that after paying a considerable amount of money and travelling for 7 hours, we were then expected to go to the room and make up our beds before finally being able to sleep...

Already demoralised before even setting foot in our apartment building we then entered the dark unlit lobby (later to find out that this was due to the fused hallway lighting, which remained in this state for the entire week despite informing the staff).

We then reached our room, 1303. Initially it looked OK, slightly dirty (floors could have done with a good sweep and mop, cigarette buds from previous guests left on the balcony). However on further inspection we found a list of various problems, kitchen light didn't work, living room lamp did not work, mould on bedroom floor/roof and all over bathroom, broken leg on the double bed, cups and bowls dirty from prior guests which we then needed to wash ourselves, down stairs toilet RANCID (it stank so bad we used the toilets out and about to avoid using our own WC), the whole apartment was in bad condition / filthy.

We handed the damages form in on the Sunday night as we missed the reception opening hours (since you only have a few hours per day), but phoned to chase things up on the Monday but we got no answer. We then visited the reception again on the Tuesday as they had clearly ignored the issues we had submitted, we told the reception staff that we required some things to be repaired / cleaned and were met with bad attitude asking why we didn't ask earlier (which we clearly had done). They finally sent up a technician to fix the lights, we showed him the state of the toilet and he just came back with a can of air freshener...

By this point we had given up on receiving any form of quality from the apartment or the Odalys staff and decided to just enjoy our holiday (spending as much time away from the apartment as possible).

Further points to note;

The lift was out of service for 3 days, then worked for a 12hr period before returning to it's non operational state which made check out especially fun with 2 suitcases and a ski/board case per person, which had to be taken down the narrow stairs from the top floor. 

Odalys do not provide you with towels, they expect you to pay an extortionate amount for a "package"... 

The TV in the room cannot be used unless you pay a further €40!!!

To finish things on a high... On our final night (23rd March) we had an early night due to an early check out / Bus transfer. One of the neighbouring rooms further down the lobby was playing electronic music insanely loud that the walls of my bedroom (2 doors up) were shaking. We tried to knock and ring the bell to get their attention but no answer probably due to the volume. Since there is no reception within the apartment buildings, they leave you a number to phone in case of a 'Nocturnal Disturbance'... I phoned this number and asked in French if the man on the phone spoke English he said no and hung up, I then tried again and the same happened!

In summary this is by far the worst accommodation my 3 friends and I have ever experienced, from the state of the room, the added expenses and the reluctance of the staff.

Avoid like the plague!!

0/10.

Odalys Residence Le Valset

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