Name: Les Tilleuls
Address: 13 Côte de Ravat 24200 Sarlat-la-Canéda,Côte de Ravat, Sarlat-la-Caneda, Sarlat-la-Caneda, Sarlat-la-Caneda, 24200, France
Rating: 7

Family room

Rooms

Free Wi-Fi

Internet

Spanish

English

French

Languages Spoken

Free parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Chateau de Puymartin

Lanterne des Morts

Cour des Fontaines

Laroche Airport

Perigueux Airport

Roumanieres Airport

Les Tilleuls

Sarlat-la-Caneda

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The owners here have a weird sense of service. 
Having booked the room we received an email confirming the breakfast was extra. We also emailed the owners to confirm we were driving from Toulouse and wouldn't be arriving until gone midnight, was this OK? It took an email and two phone calls (including on the day we landed) to get a response. We arrived very late as our plane was delayed and there was a queue at the car hire desk, and yes our host did stay up and wait for us. He also made it clear we had to order breakfast if we wanted it. We did, for that next morning. The breakfast was just some packet bread, jam and supermarket yogurt pots.

When out that day we decided to eat breakfast at the market in the morning, so when we returned we tried to find our hosts to tell them we wouldn't need breakfast. there were not around and no way of leaving them a message. We retired, got changed and as we went out tried again. No-one in. When we got back late that night the house was pitch black. So we found our way to bed. In the morning we had a note slipped under our door saying they had waited for us to serve breakfast (which we hadn't ordered) but were going out soon so had left it downstairs for us. My wife immediately got dressed and went down to explain the situation, whereupon our hosts became very shirty, saying that this was "not correct", got very annoyed with her and made her feel quite unwelcome, also throwing the "waiting up very late" argument back at us. Unfortunately by the time I got downstairs they had left.  I sent them a strongly worded email asking for an apology, which has yet to be answered.
The non-chemical eco toilet is not an attraction and there is a fan somewhere in the house that runs 24/7 and kept me awake part of the night.
The drive and parking is under a canopy of trees and the steps to the house, which are lit at night on a sensor, are covered in moss and leaves, as is the ground around the house. The birds also made a real mess of the hire car.
There are no taxis in Sarlat and no pavements into town so walking is not ideal.
The hessain carpets are hard on bare feet. 
I think you can guess we didn't like our stay here. There are 64 B&B's in Sarlat (which is gorgeous) - try somewhere else.

Not a good place

We stayed for week in the suite, which was roomy, very comfortable and has the facilities to cook and eat in as much as you would like. It was a great base for exploring the Dordogne area, close enough to Sarlat and it's facilities but out enough to feel you were in the country. 
Wifi was available but often turned off at night for health reasons, and sometimes you would need to ask Muriel or Bernard to turn it back in if they had forgotten to do so.
The toilet is quite different and took a while for us to get used to. Muriel assured us that it would be emptied each day but it wasn't and did become a little smelly at times. If you can cope okay with the toilet arrangement it is a great place to stay.

Pleasant

On 6 May at the time of check-in I was informed by the owner that the room only had a chemical device instead of a toilet which required instructions as well as maintenance for its use.  The owner had difficulty setting up the device to show us.  He also required that I use the front driveway to enter the parking area which was flanked by two concrete columns approx 70 inches apart.  I told the owner that I was not willing to use the chemical toilet or able to drive thru such a narrow space,
 a VW Polo, 67 inches width. I told the owner I was not willing to stay in the hotel. The owner requested that I pay the full amount of the reservation in accordance with his cancellation policy. I declined to pay because I was not modifying or canceling the reservation.    Next morning I received a email threatening to file charges with the French police for theft.  Booking.com negotiated with the owner and I had to pay for two days.
There are other issues with this property including the location and appearance so think twice before you make a reservation.  Attached are photos of the driveway and email with the threat.

Distasteful Experience.

This bed and breakfast was absolutely charming, situated on the top of the hills outside Sarlat. It is gorgeous, eco-friendly, and has two fantastic hosts. However, do NOT TOUCH THE CAT!! When we arrived, we loved the cat and later got in trouble for it by no fault of our own. It caused wuite the drama and we had to leave early. If you leave the cat alone though, it should be fine. Hope you enjoy your stay! PS, bring a car or your extra lungs to hike up and down the giant hill to get home!

Lovely, but beware of the cat!!

This  B & B is located just a short distance from the centre of Sarlat-la-Caneda. We had a large, comfortable suite that was conducive to rest and relaxation. Muriel and Bernard were extremely helpful with travel information and readily shared excellent restaurant recommendations. The place is beautifully decorated with Muriel's painting hanging throughout the house (and they are most attractive). They really want you to feel at home without being intrusive. The bed was comfortable. Muriel made sure to provide us with a vapor mat to keep the mosquitoes at bay. The shower set up was fabulous. For extended stays, the location is close to a launderette. Muriel and Bernard let us dry our clothing on their clothesline too.

The downside was that they do not keep their wi-fi connected throughout the day. Although the hours for use are posted, they aren't always available when you might want to check an online map or address. If you remind them, they will turn it on for you, but asking feels like an imposition. Another feature that might seem unusual is the compostable toilet. Trust me, it's no huge adjustment, yet a detail that some might find difficult to grasp.

Note too that the hotel is nearly a mile from the center of town, which is walkable. If walking at night, be aware that the walk to the B&B is uphill and without a sidewalk. Although the road is not heavily trafficked, exercise care.

In all, if you decide to stay here, you will most certainly be comfortable and welcomed like a friend.

Les Tilleuls

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