Name: Chalet Hotel L'Ecrin
Address: Rue du Val Claret, Tignes, Tignes, Tignes, 73320, France
Rating: 8

Elevator/lift

Smoke-free property

Ticket assistance

Express check-out

General

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Tufs Ski Lift

Tignes Ski Resort

Tignes Lake Golf Club

Tichot Ski Lift

Transcorde

Lac de Tignes Golf Course

Bollin

Les Lanches

Lac de Tignes

Combe Folle

Belvedere Ski Lift

Ariondaz Ski Lift

Grangettes Ski Lift

Verdons Ski Lift

Chenus Ski Lift

Praz Ski Lift

Meribel Airport

Aosta Valley Airport

Juventus Stadium

Chalet Hotel L'Ecrin

Tignes

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

WOW great do not miss this fantastic hotel , like Honfleur historic so very old ! love it or hate it we loved it if you want to feel like royalty look at the pics  ! 4-5 mins walk to the lovely historic harbour with all you can eat /drink music very nice people what more do you want  and history  every where you look ,its magnificent and free secure parking for my classic and  only short trip to the memorial beaches that we wanted to see Nam and Silvain special thanks for looking after us so well and all other staff its very old so not perfect but thats the charm for many many people great and will be back again asap  we will miss the lovely breakfast  in conservatory surrounded by flowers  shrubs and lemon trees in the garden and we actually got to use the lovelly pool cant wait now for next visit (will bring more modern car ) with working clutch ! many regards rob /sue from chigwell uk

great will be back asap loved France and the people

Staff super friendly and very helpful.  Nothing too much problem.  Hotel clean and tidy. Ideal for a quick few days skiing. Shout out to Sara for sorting out a stressful arrival. 
Not sure why all the bad reviews.  Food was perfectly acceptable for ski chalet and breakfast was good.

Quick cheeky ski trip

I can’t speak highly enough of the experience we had staying here. I’m honestly shocked by the negativity in the previous comments here. 

The room we had was great. A very good size and it had a balcony with a stunning view of the mountain. The pool was fabulous and the ease of access to Val Claret and Le Lac was superb. 

The real winners for us were the staff and the childcare. We went with our 6 month old baby who was so well looked after by her key worker, Ella. We were really impressed, particularly as our baby has never been in a nursery setting before. She was always very happy going to Ella in the morning and was really well looked after. 

We had a couple of accidents in the trip including my husband ending up in crutches and Ali, Rose & Sara were incredibly supportive in helping us arrange assistance at the airport and helping us with anything we needed while we were there. 

We will certainly be coming back. 

Fabulous place to stay 

We had a very pleasant stay at the Ecrin in the first week of January.  The staff were great and really looked after all of their guests.  Breakfast is a buffet with as much as you want from hot and cold options.  Dinner is 3 course with a choice from 3 dishes for starter and main, all were well presented and very enjoyable. Yes, the hotel is getting a bit older and some of the facilities were not working - but the pool and 2 saunas now are.  Shame about the steam rooms, but then these are presumably expensive to run and the cost of the holiday reflected this, so we were more than happy.

Great staff at the Ecrin

The staff at the hotel were absolutely amazing and couldn’t have done more for you. They went above and beyond with the childcare and accommodating a change of ski school location which they didn’t have to do. The manager of the hotel came to check each night at diner how your day was and if there’s anything she can help with. The food was fantastic and served very fast and warm etc. a few parts were run down but what you expect in a ski resort but nothing that affects your holiday. We will be looking at rebooking next year. 

Loved it!

We came back for the 3rd year in a row. The staff are nice and the food is now pretty good and the tea's are lavish! The leisure area is now quite tired and there are a lot of features around the pool that no longer work. One thing that is absolutely hand-wringingly frustrating is that the wifi simply doesn't work. This is not a one off outage, it hasn't worked for three years in a row. This points to a management failure on a grand scale and is quite a major no-no when most of us now depend on connectivity for work. If you plan on doing any work that necessitates use of the internet, don't bother to stay here.

Nice hotel, good position, nice staff - NO FUNCTIONING WIFI. Three years in a row.

The hotel is actually quite pleasant if a little jaded and needing a refurb to bring it back to top notch.  Pleasant traditional "feel", rooms small (but it is France), staff very friendly and welcoming.  Breakfast just about OK, not high quality but adequate for calories.  Afternoon tea surprisingly good with good pastries and soup (!!!???).

Location actually better than I thought with an external lift up into the main area of Tignes val Claret.  10 min walk to lifts or Bus stop opposite,

But the evening meal.  What a shocker!  People we talking openly about how they had complained about the low standards.  This was especially true of the mains.   

One main "meal" was "Fish and Chips".   Chips were OK but the fish - WTF?  Looked like batter on the outside, but the inside wasn't any fish I recognise.  A grey homogenous paste that tasted of not a lot (perhaps fishy chicken?).  Our party of 4 all agreed it was the worst Fish and Chips any of us had ever had.  Ever.  I thought it was the worst hotel meal I had ever had.  Most of it went back uneaten.

To be fair, the food improved (slightly) towards the end of the week, but TBH it couldn't have got worse.

White wine was awful too.  Although the Rose was actually rather nice.  Red OK.

Mark Warner should hang their heads in shame over the standard of their evening mains.  So for this reason we will not be returning.

Average to good, but oh! the evening meals were bad.

4 friends stayed in 2 rooms in mid March on a Skiing trip. 

The first thing to mention is the exceptional welcome and friendliness you feel as you’re greeted. The reception team of Fred and Batiste are always smiling, helpful and friendly. They clearly want you to enjoy your stay and are a credit to the hotel. 

The rooms we had were a little on the small side, but were adequate, if a little cramped. There was a definite lack of hanging and storage space in the room, something you notice regularly when you’ve brought lots of skiing clothing. 

Having said that, the rooms were warm, clean and had very comfort beds in them. There’s also a simple to operate safe in each room. 

Rooms are cleaned most days and the room cleaning team are also friendly and seem to be very happy and do a great job. 

There is a lovely bar area on the 1st floor where, between 4pm ish and around 5:30pm you can help yourself to soup, cakes, tea, coffee etc. They also offer some very nice beers and other drinks at the bar. Another room off the bar has a lovely open fire and some really comfy sofas to lounge on. Fab for an end of day chill out. 

There are free-to-use ski lockers in the hotel which are plenty big enough for 2 sets of skis, boots and helmets. However, the area is a little worn out and slightly cramped for putting on boots (there is additional seating space outside the locker room for those busier times). 

A very regular bus service operates in the area with busses every 5 to 8 minutes with stops located just a short walk from the hotel which get you to and from the main ski lift area very swiftly (under 3 minutes). 

Now, the bad points…

The Wi-Fi in the hotel is, let’s say ‘sketchy’. At busy times it’s almost useless. However, 4G signals can be found in several spots around the hotel, and that would be our recommended option - if you’re happy to use your own data that is. Should you really be expected to do that in 2022? I’m not sure. 

Finally, the food. It’s bad. Really bad. Breakfasts are ok, if a little disorganised, but there are sufficient options and there was always plenty of food available. 

Evening meals, on the other hand,  were absolutely dreadful. Under seasoned, over cooked, bland, cheap food, created with little imagination or care. Some of it was actually inedible. 

We only really enjoyed 1 meal out of the 6 we had. SIm sorry to say that this was some of the worst food we’ve ever been served! 

On a plus side, they offer plenty of free house red, white or rosé wine, though, but don’t expect anything too nice (you do get a taste for it after 3 or 4 days, I’m told).

So 3 out of 5 stars could be 4 out of 5, or more, if it wasn’t for the food, Wi-Fi and ‘snug’ room sizes.

Nice chalet hotel, spoilt by the food

The hotel is simply running on a shoe string. A result of a Covid hangover and management not supporting the local team appropriately- my guess is the whole business is slowly grinding to a halt.  Elements of Fawlty towers everywhere !
Not the staffs fault but it’s really not worth the money and there are much better options for the same budget. 
Food - basic and feels like you’re back  at school. 
Same complaints as everyone in that there is literally no WiFi which today is embarrassing 
Facilities are all broken (sauna / steam / and pool) which is a real shame as this would be a big plus for the hotel. 
Childcare is the saving grace and honestly the only reason the hotel doesn’t get a terrible score. It allowed us to look past the frustrations as kids were happy and looked after very well.  CLUB MED next time or private chalet and spend the rest on ski school and childcare!

Much better options out there!

Very disappointing! I have been using Mark Warner for the past 20 years, they only have one ski hotel option left and it wasn’t good, cleaning was a quiz to see if anyone had been in our room, bin emptied so that gave it away but no other clues.  Food pretty inedible, first night starter option was chip with bacon bits, another night it was coleslaw, terrible!  Staff were lovely but needed training, serving main dishes when we were still eating starters.  Then to really top it all the Customer service person (I believe there is only one ) GORDON who clearly has never had any customer service training decided to suggest it was my fault all these fault were happening because I didn’t complain on the first day so it could be sorted!  BUT my friends in another room did complain from day one and nothing changed!  I feel sorry for the half term people who pay sooo much more.  I only wanted to highlight the issues so they could be sorted and I could continue to holiday with them but after the response from Gordon I feel it has all gone on deaf ears, I won’t be booking Mark Warner again anytime soon.  It used to be best, shame!

Chalet Hotel L'Ecrin

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Accessibility

Services and amenities

Meals

Internet

Languages Spoken

Tourist services

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment