Name: Chalet Hotel L'Ecrin
Address: Rue du Val Claret, Tignes, Tignes, Tignes, 73320, France
Rating: 8

Elevator/lift

Smoke-free property

Ticket assistance

Express check-out

General

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Tufs Ski Lift

Tignes Ski Resort

Tignes Lake Golf Club

Tichot Ski Lift

Transcorde

Lac de Tignes Golf Course

Bollin

Les Lanches

Lac de Tignes

Combe Folle

Belvedere Ski Lift

Ariondaz Ski Lift

Grangettes Ski Lift

Verdons Ski Lift

Chenus Ski Lift

Praz Ski Lift

Meribel Airport

Aosta Valley Airport

Juventus Stadium

Chalet Hotel L'Ecrin

Tignes

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

WOW great do not miss this fantastic hotel , like Honfleur historic so very old ! love it or hate it we loved it if you want to feel like royalty look at the pics  ! 4-5 mins walk to the lovely historic harbour with all you can eat /drink music very nice people what more do you want  and history  every where you look ,its magnificent and free secure parking for my classic and  only short trip to the memorial beaches that we wanted to see Nam and Silvain special thanks for looking after us so well and all other staff its very old so not perfect but thats the charm for many many people great and will be back again asap  we will miss the lovely breakfast  in conservatory surrounded by flowers  shrubs and lemon trees in the garden and we actually got to use the lovelly pool cant wait now for next visit (will bring more modern car ) with working clutch ! many regards rob /sue from chigwell uk

great will be back asap loved France and the people

Do not waste your money. We paid £7k for a family of 4 - complete rip off.

Flights booked in the wrong name so nearly didn't make the flight
2 year old and 5 year old not sitting with parents on the flight - had to pay £25 to change seats only for this to be cancelled due to the required name change.
Rooms dirty and bits broken/ falling off, carpets stained
Ski hire was booked wrong (we were booked as boarders) meaning this needed to be sorted when we got there.
Food is cheap and disgusting - children's meals were inedible (fatty pork belly), 'french onion soup' was vegetable stock, water and undercooked onion.
Food unhygienic - the milk jug stays out all day and isn't cleaned - thick layer of old fat around it
Pool is unsafe and dirty - there are hidden ledges under the water meaning children could have a serious accident.
The Sauna is closed because the roof has collapsed because of a leak
Wifi is broken

Seriously - this company completely rips you off. I complained about the items above and received absolutely no response. Including when I realised my name was wrong on the flight info - i had to sort it out at 4 am at the airport....

Only positive - childcare was professional and well trained staff.

Do not go to this hotel or travel with Mark Warner

Having worked for Mark Warner many years ago, I can say with confidence this hotel and its offering are mere shadow of its former self. 2am alarms set for the most budget, uncivilised 6.15am charter flights, no help with luggage at the airport, on or off coaches or from the village carpark to the hotel - made worse with exhausted children in tow, bad weather and a treacherous road crossing. Only 1 operational lift shared between the whole hotel - making the whole saga stretch out for hours. No hotel discount for ski hire, no canapés on arrival, no childcare rep on a transfer day so families are in the dark about all elements of their stay, no call the week prior to discuss childcare detail either. 

The food was honestly, the worst I have ever experienced anywhere. Coq au vin with indistinguishable chicken cartilage and bone swimming in fat, eclairs at tea time - frozen to the core, vaguely warmed fish pie that remained cold on the inside, onion soup at our best guess made with bistro, scrambled eggs sat in a soggy pool of water for breakfast, children's ice cream clearly  pre-scooped, sat to melt and then re-frozen. It's just not acceptable to serve food this substandard to anyone for hygiene reasons, let alone guests paying the best part of £10k for the privilege. 

The wifi just doesn't work adequately, the spa facilities have been out of action for years, one of the only 2 guest lifts is broken. The hotel communal furniture and furnishings resemble a sixth form common room. There are creaks and leaks, rips and tears everywhere. None of the board games available in the bar area had complete pieces, all were broken - literally without exception. Our bathroom  toilet did not flush. A fellow guest did not wash her hair all week because her shower did not have adequate pressure. Our bathroom had mildew, broken skirting boards, toothpaste marks from previous guests, rubbish left on our balcony, only 2 of 6 bulbs worked so we spent the week in darkness. If you ordered a round, you first need to finish your drinks so the glassware could be washed and reused and even then, the bar was often short of essential ingredients. I could go on and on. Investment and maintenance is needed everywhere.

The childcare itself, did work well. Communication before our stay would have been appreciated, particularly as they are off on arrival day. After some initial chaos, we found our way and the children were happy and well provided for. That said, the Easter Bunny did not show up for children who woke in the hotel of Easter morning, "only for children arriving that same afternoon". The question was asked by parents in advance, providing opportunity for some small token gesture to be provided, but the hotel Management refused. A small indication of the change in standard and reticence to go the extra mile. The children of course woke and were devastated.

The location is also pretty good. You can no longer cross the road to access the piste easily owing to a new development, but instead hop on a regular bus for 1/2 stops to the lifts - perfectly manageable. 

Mark Warner have never occupied the most exclusive residences but previously made up for this with their outstanding customer service. Gone are the days, both were abysmal.

Never again.

The hotel is simply running on a shoe string. A result of a Covid hangover and management not supporting the local team appropriately- my guess is the whole business is slowly grinding to a halt.  Elements of Fawlty towers everywhere !
Not the staffs fault but it’s really not worth the money and there are much better options for the same budget. 
Food - basic and feels like you’re back  at school. 
Same complaints as everyone in that there is literally no WiFi which today is embarrassing 
Facilities are all broken (sauna / steam / and pool) which is a real shame as this would be a big plus for the hotel. 
Childcare is the saving grace and honestly the only reason the hotel doesn’t get a terrible score. It allowed us to look past the frustrations as kids were happy and looked after very well.  CLUB MED next time or private chalet and spend the rest on ski school and childcare!

Much better options out there!

We came back for the 3rd year in a row. The staff are nice and the food is now pretty good and the tea's are lavish! The leisure area is now quite tired and there are a lot of features around the pool that no longer work. One thing that is absolutely hand-wringingly frustrating is that the wifi simply doesn't work. This is not a one off outage, it hasn't worked for three years in a row. This points to a management failure on a grand scale and is quite a major no-no when most of us now depend on connectivity for work. If you plan on doing any work that necessitates use of the internet, don't bother to stay here.

Nice hotel, good position, nice staff - NO FUNCTIONING WIFI. Three years in a row.

The staff at the hotel were absolutely amazing and couldn’t have done more for you. They went above and beyond with the childcare and accommodating a change of ski school location which they didn’t have to do. The manager of the hotel came to check each night at diner how your day was and if there’s anything she can help with. The food was fantastic and served very fast and warm etc. a few parts were run down but what you expect in a ski resort but nothing that affects your holiday. We will be looking at rebooking next year. 

Loved it!

Have stayed with Mark Warner quite a few times so we were expecting good things. To say we weee disappointed is an understatement. The pool and Spa were closed, the hotel was tatty, the wifi was useless and the food was inedible. 

Please heed all the other poor reviews for this hotel, they aren’t understating how bad it is. 

Contacted Mark Warner complaints and they couldn’t even be bothered replying, probably because they were inundated with complaints.

Avoid.

Staff super friendly and very helpful.  Nothing too much problem.  Hotel clean and tidy. Ideal for a quick few days skiing. Shout out to Sara for sorting out a stressful arrival. 
Not sure why all the bad reviews.  Food was perfectly acceptable for ski chalet and breakfast was good.

Quick cheeky ski trip

I can’t speak highly enough of the experience we had staying here. I’m honestly shocked by the negativity in the previous comments here. 

The room we had was great. A very good size and it had a balcony with a stunning view of the mountain. The pool was fabulous and the ease of access to Val Claret and Le Lac was superb. 

The real winners for us were the staff and the childcare. We went with our 6 month old baby who was so well looked after by her key worker, Ella. We were really impressed, particularly as our baby has never been in a nursery setting before. She was always very happy going to Ella in the morning and was really well looked after. 

We had a couple of accidents in the trip including my husband ending up in crutches and Ali, Rose & Sara were incredibly supportive in helping us arrange assistance at the airport and helping us with anything we needed while we were there. 

We will certainly be coming back. 

Fabulous place to stay 

After travelling with the company for many years, I have felt compelled to write a review on my stay due to the shear lack of care, compassion and level of professionalism witnessed during my stay.

Firstly the accommodation, the room was barely big enough to swing a cat in, my dad and I had a twin room, the single beds were pushed together to create essential a double which personally feel is inappropriate and not suitable 2 adults. The storage was inadequate and barely big enough for 1 person let alone 2.

The housekeeping, well can't really say there was any. Bins changed and that's about it, mirrors,glass not cleaned, beds never made, quite frankly a poor excuse for a housekeeping department.

My main problem is the food, possibly, no, definitely the worst food I have ever had, not just on holiday, ever, yet we had to pay through the nose for this experience. The menu consists of 3 starters and 3 mains, all completely tasteless and over cooked, to point out fries and bacon is not a starter and every plate had paprika sprinkled round the edge like we were back in the 60's. Desserts, well the cheese plate was served with strawberry jam and no crackers. Clearly the chef either has no clue and needs training or they need to employ someone thag actually cares about their job. It's not difficult to season.

Be aware of the tourist tax that isn't mentioned clearly when booking and also the receptionist that when confronted about this said 'I don't get paid for this sh*t!' Well I'm sorry but as a customer service provider, yes you do sometimes have to deal with complaints, perhaps the company should have provided that, but I guess that may have been too much of an extra cost they didn't want on their P&L.

Mark Warner used to be a company you could rely on to provide, not just excellent childcare but excellent, food, customer service and accommodation. They have set the standards so high for many years its a huge concern as to where the company is heading now. Please save your money and travel with someone else to save your disappointment and money, they do not deserve the regular custom they once had.

Chalet Hotel L'Ecrin

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