Name: ibis budget Verdun
Address: Rue Jean Norton-Cru, Verdun, Verdun, Verdun, 55100, France
Rating: 7

Elevator/lift

Smoking areas

Smoke-free property

Ticket assistance

Express check-in/check-out

Garden

Reception desk

Electric car charging

General

Room service

Family room

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Snack bar

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking

Doctor

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Trench of the Bayonets

ibis budget Verdun

Verdun

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I'm pregnant, Room 127 the air conditioning was not working, it was 32 degrees outside and the room was boiling as at the front of hotel. I set it on 15 degrees on cool and after 3 hours it was still nearly 26 degrees! I complained to reception to move rooms, but was told the hotel was full and there was no spare rooms.  The lady on reception was rude and said she could not check the air conditioning in my room (which I had paid for in booking and needed it) She told me to message Celine the director which I did, the message I got back from her was next time you stay at Verdun budget you will receive a commercial gesture?  Well, I'm not planning on coming back, i would like some compensation back for this room ASAP..  I have asked for this but my message on booking.com has been ignored.  I had to sleep in my friends room as air conditioning was working in theirs.  Absolutely disgusting way to treat customers.   I am still awaiting a refund!!!!!!

I'm awaiting refund for my room, air conditioning wasn't working, staff are very rude and do not care

We got robbed at Ibis Budget in Verdun :(

We arrived at Ibis Budget after 10pm on July 12, after having tried another hotel of the same hotel chain in the area. We booked and paid Ibis Budget from our phones at arrival, still in the hotel parking lot. And then - when we inserted our reservation code into the machine in front of the hotel, the machine told us that our code was not valid.

There was no one at the hotel. There was no way to get in, although we had paid the hotel and gotten our reservation code in the internet just then and there.

When trying to call and at the end email the person responsible for the hotel, the worst is that we received a practically insulting email back implying that we were just trying to lie to them to get our money back for no reason, that they considered us a "no-show" to the hotel. They denied that there had been any problem with their IT systems, although their machine had given us an error message saying our booked and paid reservation code was not valid.

We are in shock for the horrible experience. We paid but were not able to enter to the hotel. And to boot, we received an insulting response from the person responsible for the hotel.

We are escalating the issue and still trying to get our money back at Accor Hotels, to which Ibis Budget belongs.

Horrible experience at Ibis Budget, Verdun

The lights turned on themselves and flickered all night long and the leg of the bed was broken. The room didn’t allow any privacy. At 8am, there was no breakfast, no more food to eat, no more milk/orange juice to drink. And the toilets made a huge sound when the door closed itself.

Ibis budget Verdun

This is a great budget hotel in Verdun. Easy access, lots of parking and a great price. 
The room was very spacious. Please be aware it’s budget so it’s basic but you get all you need to survive for a night in a comfortable environment. 
Staff were lovely and the hotel was clean. 
My only gripe is that the walls are very thin and you could hear pretty much everything in the next room, including the bathroom activities 😳
This could have been avoided as the hotel was pretty empty. We really didn’t need to be back to back rooms, we could have been spaced out. 
Overall though exactly what I expected at a great price!

Great budget hotel but thin walls

Well what can I say, room was like a prison cell dirty bathroom no lock on the toilet door so it would not stay shut, the whole room smelled of cigarettes, and to cap it off the rear car park was like a lorry park I was kept up all night by the sound of lorry engines running all night would avoid at all cost

Absolutely awful hotel

This hotel is a smoking hotel, yes thats right people are allowed to smoke in the rooms, hence the bedding smells of smoke, I asked to change and was told their all the same. Also there was water dripping through the toilet celing,  probably from the aircon unit above. 

Avoid terrible hotel

I stayed at this hotel in October, On the first night I tried to pay at the machine. When I put my credit card into the machine the screen said this was not acceptable. I tried a second card and the transaction went through.I continued to use this 2nd card for the rest of the stay.On my return to the UK I discovered the stay on 14th of October 2019  was charged on both cards.I have been trying to recover the money ever since  to no avail.They say the transaction didn't go through but I have proof from my card statements.

Be careful paying on the machine in the lobby.

I use budget hotels frequently, price usually being the bottom line.  This budget hotel, though, was genuinely poor - no seating in the room, not allowed to sit in the lobby - note the use of the seating area in the thumbnail picture on the listing - except at breakfast (we went elsewhere), not a disabled room (as booked) and indifferent staff at the front desk.  Indifferent in this case actually means rude.  The shower was hot, the room was clean.  We loved Verdun but would stay elsewhere next time; perhaps we should stop focusing on price and go more upmarket next time and find somewhere where a disabled person being able to sit down isn't considered a luxury.

Budget price,OK, - but some seating would have been good.

The room was full of flies although clean enough. Breakfast was average. The biggest problem we had was 170 euros go missing from our room while we had breakfast. We cannot prove anything all we know it was there before we went down for breakfast and gone when we came back. So be warned.

Watch you belongings

I had booked a one night stay with breakfast included for my 2 kids (both 7 years old) and I. The breakfast was clearly included in the booking (states '3 x breakfast included'), but at reception the manager refused to accept this. She said only one breakfast was booked. I showed her the booking, but she still refused. I explained that I booked a room with 3 occupants plus breakfast so that includes ALL three people, but she still refused. She forced me to pay immediately for the children's breakfast and at the FULL PRICE, not the 50% reduction that is clearly stated on the terms and conditions. So I paid €13.20 in cash. She was forceful and rude and wouldn't accept any of my reasoning. I have stayed in over 10 different Ibis Budgets over the years all across Europe and have never had such a bad experience; we normally get such good service and support. Particulary galling as my one child can't eat anything with gluten so most of the breakfast items aren't for him (I bring my own bread). It has really made me want to change our budget hotel option for travelling as it gave me such a bad feeling at the end of a wonderful holiday. Oh, and the room had nasty black stains down one wall, so 2 stars for cleanliness.

ibis budget Verdun

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