Name: SOIBELMANNS Hotel Rügen
Address: Bergener Straße; 1, Samtens, Samtens, Samtens, 18573, Germany
Rating: 7

24-hour reception

Elevator/lift

Smoke-free property

Heating

Express check-in/check-out

Terrace

Private check-in/check-out

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant (buffet style)

Packed Lunches

Meals

Transfer services

Transfer

German

English

Languages Spoken

Tour assistance

Tourist services

Bike rental

Billiards

Bowling

Hiking

Ping-Pong

Recreation

Free Parking on Premises

Parking

Swimming pool

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Cycling

Fitness facilities

Sports

Massage

Sauna

Beauty and wellness

Playroom

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

SOIBELMANNS Hotel Rügen

Samtens

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

staff in the breakfast room was very demanding - we weren't allowed to sit on the place of our choice. The room cleaning lady placed fresh towels and pillows on the floor in front of the room doors before she brought it into the room. Her excuse - I have no other place to put it !! VERY UNHYGIENIC !!! 
Non-smoking room was directly above the smoking area, which means we had to deal day and night with the smell of cigarettes. NO INTERNET / WIFI  throughout our 3 day stay.

a disapointment in almost all areas

Good points;
Bedroom was quite large.
We where given a disabled room which is what we requested
They provided me gluten free bread for breakfast. However the woman who came to give it to me didnt understand us and didnt speak a word of English.
The manager did ring us to apologise but this was too little to late.

Bad points;
The disabled rooms are the furthest away from the lift that's just bizzare. 1 socket in the room wasnt working. Furniture was verry worn the vaneer in the wood had started to break u,. the seat covers which were once red are more of a black coulour now. The furnitre needed replacing years ago. The bathroom was too dark and the door creaked, the bottom of the door frame and carpet in the bathroom was rotten due to water from the shower.  There is no excuse for this level of filth. 
We arived early and said we where going to go in to the city (Stralsund) we asked as we where leaving what time the restraunt was open till we where told the restraunt was open until 10pm and we where given a card which said that the restraunt was open until 10pm. We couldnt park in Stralsund so had to come back to the hotel. we arived at the hotel at 8.25pm, we aproached the restraunt to look at the menu around 8.30pm. We where told they were not doing alacarte menu. this presented us a challenge as we tried to tell them one of us has a gluten alergy and would there be anything i could eat on the set menu. The waitreses/ bar staff didnt speak any English. unfortunatley we dont speak much German. we went to the receptionist who spoke perfect English to get her help. The waitres then came over to recption and told us through the receptionist the restraunt was now closed.it seemed that this was due to her not knowing any English or refusing to speak to us in English. when we complained we where told that the chef was too busy due to a bank holiday. she said they where full up. but there where loads of tables unocupied. 
The receptionist apologised and said there was nothing she could do. she recomended a restraunt in the town which we could not find, we did find one with a difrent name but as we arived there by 9 pm it was closing. 
We couldnt find anything that Icould eat due to my gluten alergy Ifind it disgusting that they can leave 2 diabetics without any food. AVOID AT ALL COSTS!

SOIBELMANNS Hotel Rügen

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