Name: Zehnthof
Address: Zehntstraße 15, 56861 Reil, Germany, Traben-Trarbach, Traben-Trarbach, Traben-Trarbach, 56861, Germany
Rating: 7

Smoke-free property

Heating

Newspapers

Express check-in/check-out

Garden

Terrace

General

Bridal suite

Non-smoking rooms

Cable TV

Shower

Rooms

Ironing

Luggage storage

Services and amenities

German

Russian

English

Languages Spoken

Hiking

Fishing

Sun Deck

Ping-Pong

Recreation

Free parking

Parking

Fax and copy machine

Business

Cycling

Sports

Children's playground

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Frankfurt - Hahn Airport

Bitburg Airport

Black Gate

Cathedral of Trier

Church of Our Lady

Aula Palatina

Rhineland Museum

Trier Amphitheater

Kaiserthermen

Karl Marx House

Barbara Baths

Roman Bridge

Zehnthof

Traben-Trarbach

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I booked this accommodation through booking.com in February 2020 for a trip in September. I was very excited for the trip but unfortunately had to cancel due to COVID-19 and the US to Europe travel ban. On canceling I asked the hotel to refund my pre-paid reservation since fulfillment of their obligation under the contract was now an impossibility. Zehnthoff refused to grant a refund, or even offer a date change or future credit.  In addition, they left me snarky messages on the Booking.com messenger. When I explained my situation and the reasons cancellation was beyond my control they merely stated I had to cancel through booking.com and “Sorry, we are still open”. When I asked again further, politely reminding them their country had banned travel from mine they merely replied with an elipses “....”

Other hotels I had to cancel with were very understanding and helpful and I plan to re-book with them when I am able to reschedule my trip. This attitude is not only unimpressive when I’ve given them ample time to mitigate damages and possibly re-book the room with local travelers, but also makes me concerned about what the hygiene practices of such an establishment must be if they can not be understanding of a cancellation due to an international public health crisis.

Horrible Customer Service and Disregard for Public Health

Dinner on the terrace overlooking the River Mosui in the peaceful village of Reil. A pleasant setting with a wonderful view.Well cooked food from a simple menu accompanied by the excellent local wine.Friendly efficient service at affordable prices.Also a nice spot to relax with an afternoon drink  or ice cream.

Zehnthof

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Languages Spoken

Recreation

Parking

Business

Sports

Kids

Pets

Policies

Check-in terms and conditions

Additional information

Payment