Name: Zehnthof
Address: Zehntstraße 15, 56861 Reil, Germany, Traben-Trarbach, Traben-Trarbach, Traben-Trarbach, 56861, Germany
Rating: 7

Smoke-free property

Heating

Newspapers

Express check-in/check-out

Garden

Terrace

General

Bridal suite

Non-smoking rooms

Cable TV

Shower

Rooms

Ironing

Luggage storage

Services and amenities

German

Russian

English

Languages Spoken

Hiking

Fishing

Sun Deck

Ping-Pong

Recreation

Free parking

Parking

Fax and copy machine

Business

Cycling

Sports

Children's playground

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Frankfurt - Hahn Airport

Bitburg Airport

Black Gate

Cathedral of Trier

Church of Our Lady

Aula Palatina

Rhineland Museum

Trier Amphitheater

Kaiserthermen

Karl Marx House

Barbara Baths

Roman Bridge

Zehnthof

Traben-Trarbach

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I booked this accommodation through booking.com in February 2020 for a trip in September. I was very excited for the trip but unfortunately had to cancel due to COVID-19 and the US to Europe travel ban. On canceling I asked the hotel to refund my pre-paid reservation since fulfillment of their obligation under the contract was now an impossibility. Zehnthoff refused to grant a refund, or even offer a date change or future credit.  In addition, they left me snarky messages on the Booking.com messenger. When I explained my situation and the reasons cancellation was beyond my control they merely stated I had to cancel through booking.com and “Sorry, we are still open”. When I asked again further, politely reminding them their country had banned travel from mine they merely replied with an elipses “....”

Other hotels I had to cancel with were very understanding and helpful and I plan to re-book with them when I am able to reschedule my trip. This attitude is not only unimpressive when I’ve given them ample time to mitigate damages and possibly re-book the room with local travelers, but also makes me concerned about what the hygiene practices of such an establishment must be if they can not be understanding of a cancellation due to an international public health crisis.

Horrible Customer Service and Disregard for Public Health

Dinner on the terrace overlooking the River Mosui in the peaceful village of Reil. A pleasant setting with a wonderful view.Well cooked food from a simple menu accompanied by the excellent local wine.Friendly efficient service at affordable prices.Also a nice spot to relax with an afternoon drink  or ice cream.

Zehnthof

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