Name: Planters Lodge & Spa
Address: Dixcove Road, Takoradi, Takoradi, Takoradi, 0, Ghana
Rating: 8

Air conditioning

24-hour reception

Heating

Express check-in/check-out

Garden

Terrace

Private check-in/check-out

General

Bridal suite

Room service

Fridge

VIP room amenities

Cable TV

Locker

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Ironing

Laundry

Concierge services

Dry-cleaning

Shoe shine

Luggage storage

Telephone

Iron

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant (buffet style)

Snack bar

Packed Lunches

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer services

Transfer

Mini golf

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Beach/pool towels

Pool and beach

Event facilities

Business

Fitness facilities

Sports

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Takoradi Airport

Planters Lodge & Spa

Takoradi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

On Saturday 28th December we took some friends to dine at planter's as we'd always had such memorable times there whenever we visited Takoradi. We were 4 adults and two children. We arrived for an early dinner at 6:30pm. We chose to sit outside. The waiter came and recommended a cocktail which my friend accepted. Five minutes later he was back. They didn't have all the ingredients to make aforementioned cocktail. So why did he recommend it in the first place? If we'd known how things were going to proceed after that we would have left there and then.... But alas..

We ordered some starters and main courses. We were shown a bell to ring if we needed anything. Yes the bell worked but no-one ever came. The starters arrived.. fish soup if I remember. It was good.

Meantime a group of young people had arrived. We were the only customers in the place which also should have given us an indication that something wasn't right given it was the Saturday between Christmas and New year. This group were known to the only other staff member. They'd brought their own drinks and he was happy to bring them glasses and to sit and socialise with them.

Back to us. Our food never came.... We rang and rang and eventually I headed inside. No one around. I knocked on the kitchen door and was told food was coming. This was now two hours after our arrival. Three hours came by.. we'd rang for more drinks but no one came. Another trip to the kitchen where we were tearfully told there was only one cook and she was struggling. Oh yes she struggled so much that we got fish that was raw in the middle, our sons' chicken was hot on the outside but stone cold in the centre... As for my steak it didn't come. After 3 and a half wasted hours we had had enough.. patience is a virtue but they were pushing it. We went again to the kitchen and the guy took another ten minutes preparing the bill... Yes, really. We said we would only pay for what we could eat. At this point both he and the young cook were literally begging us and even... Wait for this... Offered to re-cook all the food PROPERLY and pack it for us. 

We obviously declined and retreated back to our hotel and ordered room service.

Lord only knows how they would have dealt with more than one table. How will they cope when the extra rooms are available? 

What was once a jewel in Takoradi's crown is sadly no more.

We felt STUPID having told our friends it was fabulous... Luckily they saw the funny side of it.

Only as we are in Ghana did we pay 60% of the bill. Believe me if we'd been back in the UK they wouldn't have received a penny.

How can a place have fallen so low?

Probably a bit over priced for what it is, comfortable  clean and safe and the pool is  a welcome sight at the end of a hot day.
I would not bother with anything but the free breakfast as it is pricey for what you get and service is super slow.

Short  visit

The reception is there not to help the guests but rather to drain money for services not provided. Rooms are obsolete, windows without sieve for any kind of bugs, bathroom without fresh air possibility. At breakfast stopped serving espresso coffee and bottle water. In general an unpleasant experience.

Poor service and room

Just went for a birthday dinner,  waited an hour and only one starter came.  Never recieved mine.  Imported beef fillet ordered medium rare and well done came  Waiters all missing.  Staff need to put orders on paper so they don't forget.  Emmanuel restaurant supervisor did a great job fixing the problem he is definitely an asset to the company

Worst service

Spending 3 weeks at this well located lodging place. Very colonial times place and well set up. Rooms are of a decent size and includes private bathrooms, a fridge and good lighting. TV also but unfortunately only limited to some 4 channels. Laundry is very good and usually delivers daily. All the staff are very friendly and tries their best to reply to your demands. The restaurant, its very nicely set on the side of the pool. Good food choice on the menu as well. A bit of a disappointment as the last week they seemed to ran out of Orange juice and also Lemonade. Other than that it was pleasant. The WiFi is very good and fast.

3 week stay at the quite Hotel

A very great place to relax your mind and body.
The food is good and the lodge is so calm.
They just need to try to improve their service at the restaurant because it is a bit slow.
Great for a family holiday and near to all the important places in tadi.

Cool and calm

The grounds are pleasant, even if the pool is located in a hollow, so it heats up to about 35 deg.  The room was small and a little austere, but ok. Unfortunately the air conditioning leaked and stopped working and the only cable TV channel worked intermittently. It’s advertised as a SPA, but it’s only open Tuesday- Saturday. You can order services on the off days, which I did only to have them cancel 10 minutes before they were due to arrive. The gym is not bad and better than you’d expect at this standard of hotel in Ghana. The big disappointment with Planters Lodge was the service during almost all encounters with staff.  Terrible service is sadly the norm in Ghana (it’s a lot better in francophone Africa) and PL staff do nothing to break the rule.  At least try to look interested in the customer. The restaurant is okay, but Captain Hook’s is 400 m down the road, with excellent seafood and pizzas.  I’d go there. 

Planters Lodge & Spa

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