Nerea by the Sea 

Damage & Loss Policy

Dear Guest, we kindly ask for your cooperation in maintaining the high quality and peaceful environment of our hotel. The following policy ensures comfort, safety, and fairness for all visitors and the protection of our facilities.

Guests are responsible for any damage, loss, or breakage caused intentionally or by negligence during their stay, including damage caused by children, companions, or visitors under their care.

The hotel reserves the right to charge additional fees for special cleaning, smoking violations, or misuse of hotel property.

To ensure a smooth stay experience for all our guests and to cover potential incidental charges or damages, Nerea by the sea requires a refundable deposit upon check-in, depending on the room type. More specific, room type 'Sea view suite with private jacuzzi' requires a 100€ deposit as well as room type "Superior suite with jacuzzi (Sea view)' requires a 150€ deposit. In case of damage or missing items, the cost of repair or replacement will be charged to the guest’s deposit.

In all cases, guests will be informed in writing, with an official damage report and cost breakdown.

Agreement

By completing the check-in process, guests acknowledge and accept this Pre-Authorization & Security Deposit Policy as part of the accommodation agreement with Nerea by the sea.