Name: Hotel Lignos
Address: Parodos Agiou Mina, Fira, Fira, Fira, 84700, Greece
Rating: 5

Air conditioning

Smoking areas

Newspapers

Ticket assistance

Express check-in/check-out

Terrace

Outdoor furniture

No elevators

Reception desk

General

Soundproof rooms

Room service

Fridge

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Luggage storage

Telephone

Services and amenities

Packed Lunches

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Bike rental

Sun Deck

Recreation

No parking

Parking

Swimming pool

Outdoor pool

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Santorini Old Harbor

Athinios Port Santorini

Santorini International Airport

Hotel Lignos

Fira

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Don’t stay here!  

I should have checked the reviews before booking!  All of the negative things that people have mentioned have not gotten better.  It seems very much like a bait and switch.   The pool is not close and a bit of a hike.  The staff were not very responsive when I reached out.  I would never rebook here.

Bait and switch

This is easily the worst hotel I have ever had the misfortune of coming across. I booked a room for myself, my mum and 3 year old daughter as I was working in Santorini for a week. I booked through booking.com and turned up only to find the hotel completely closed. Our taxi driver kindly called a number on the door and a cleaner came to meet us to tell us that we couldn't stay there that night but if we took a 10 min walk (this turned out to be 15 with luggage and toddler on Santorini streets) we could stay at a different hotel for one night then come back to Lignos the following day. I asked if we could have a taxi arranged for us, they refused and told us to walk. She then just left leaving us no choice but to walk as our taxi from the airport had already left by then. We arrived at the other hotel which incidentally happens to be the ones where the photographs of the pool are taken from, Lignos doesn't have one and should not be advertising itself so. I told the manager I was extremely unhappy to be put in this position and asked if we could stay in the new hotel for the duration of our trip rather than moving the following day which due to work I would have been unable to do. I was told no and so asked to speak with the owner of the hotel who screamed at me down the phone and told me my only options were to accept the new "deal" they were offering us, apparently we were very lucky to be offered a night in the other hotel, or to have a full refund. I then went to find an alternative hotel which I managed to do within an hour and then called the owner back to confirm I wanted to go ahead with the refund. She told me I couldn't have one electronically and that it had to go back on the card I paid with however she was in Athens and therefore unable to process it. I told her that online banking should be an option and that I wanted to have the refund immediately especially seeing as I had now paid for an alternative hotel. She refused to continue speaking to me and wanted to be put on the phone to the manager, bearing in mind she was screaming at me the entire time and I hadn't raised my voice this was also incredibly unprofessional and rude. The manager told me to come back in 3 days time and I would be given my refund then, I told her I wanted this agreement in writing and she pretended to email both me and my mum several times with the agreement. Neither of us got any of the emails and she told us that our emails must be down. Very convenient. She also said we were no longer entitled to a full refund as had been agreed but that we would have to still pay the booking.com fees for some reason. This is a separate issue that I have tried to take up with them and am yet to resolve as their customer service is beyond a joke. I am only giving this hotel one star as I don't have the option to go any lower. I cannot believe that an establishment like this can get away with taking money for bookings they do not honour and then have the audacity to be rude, unapologetic and insolent to the customer who has been put in a really difficult situation as a result of their scam. Avoid this place at all costs.



Scam hotel, takes bookings but doesn't honour them. Avoid at all costs

I do not rate this Lignos at all.  They are thieves they still your money.  They say they will provide a voucher - be aware this is false information.  They are rude and unhelpful.  This is not a hotel it is more like a hostel.  If booking through booking.com please aware they are working together to steal your money.  Please stay clear of this hotel.

Worse experience ever!

As one of the cheapest hotels in the city centre you get what you expect. We had no window in our first room (only the opening on the door through which someone could put their arm to unlock the door from outside), aircon broke after one use and the reception is never open. If you need anything at this hotel go to their partner hotel (deluxe rest boutique) across the road who were very helpful. The rooms were clean and room service was prompt, however the showers were terrible, edges of the beds drew blood on both me and my partner and there was a nail sticking out the floor in doorway. I recommend this hotel provides a welcome leaflet as we only by chance were made aware by the cleaner that reception at delux could help us and that the pool there was for our use as well, it is not located at Lignos. Location in the city however is very good.

Price reflects quality

I am needing to vent a bit. I made a reservation 10 mths from now and had a family conflict arise. I asked to move the date back a week. I was declined that opportunity. While I realize the website very clearly states no refunds or cxl I have a VERY HARD time believing they wouldn't be able to rebook my room. Disappointing for sure 😔

cxl of reservation

Paid for the room online through PayPal arrived to a hand written note on the door to go to blue sky hotel down the hill when we arrived there they said they did that to give customers a choice to stay at blue sky because lignos does NOT have a pool and blue sky does, 1st lie, they advertise like lignos has a pool and they do not. 2nd lie, they charged me at blue sky even after I showed her I paid online through PayPal she said lignos would not charge it was just to reserve the room. I checked my account before we checked out and sure enough I was charged twice it was a battle to get my money back eventually she did refund me .....WATCH OUT FOR DOUBLE CHARGING!!!!!!

DOUBLE CHARGED

I was booked in this hotel without my consent by a company.
The good: great location, aircon worked well and the pool (at the Blue Sky hotel, that Lignos visitors can use) was also very clean and convenient.
The bad: no "do not disturb sign" to be found. The housekeeper knocked (fortunately) but didn't hear my repeated "not now please" and entered anyway. One time the towels were taken from the room and not replaced with new ones! The door is designed in a way that it looks very easy to break in, I didn't feel very safe.
The shower is really small and the bathroom is somewhat flooded after a shower. The bed is not too comfortable, the sheets and towels old and a little bit stained. Cleanliness mediocre. View and smell of garbage across street. Fortunately had very little interaction with the staff, they were very agreeable in check-in, that's all I can say.

Not a good stay (7 nights)

Dear All please dont booked this hotel, because my reservation was  cancel by the hotel, after one week , they take the payment to your card!!! Please becareful they steal your money because the have your card data account ... never do the mistake like I was do!!!

Do not booked this hotel!!!

Our rooms did not match the details of the ones we booked. When we arrived we found there was no reception. A ph number was stuck on one of the doors, we rang it but no one answered. We made enquiries at the businesses next door and was told to try a hotel down the road. The breakfast was non existent. Our friends were not picked up from the hotel as promised. The shower leaked and the girl at reception was  one of the rudest people I have ever met. To top it of there was a huge smelly rubbish skip outside the rooms.

Dishonest 

I do not understand the bad rap about this harmless little hotel. 

There was nothing wrong with it. It has a very good value considering it has a very good location and has all the amenities that a normal hotel has. It is in the middle of Fira.. The Fira town centre, the local bus station, all cafes, shops restaurants and the sunset views are 3-5 min walk away. To get to any beach on the island just walk to bus stop 5 min, take a local bus and in 15-20 min you are at a beach of your choice. 
The room had all the amenities, everything was neat and clean, everything worked fine, the lock on the door was very secure, etc. What else do you want?

I met both the cleaning lady and the owner of guest house and they were both very nice. The only small critique that they never seem to answer their phone or emails. But otherwise everything else worked and was totally fine. Also the guests can use the nice pool in Blue Sky hotel which is sister hotel to Lignos and is 100 m down the road. 

Considering the high cost of accommodation in Santorini central, Lignos is very reasonably priced.  

And no, I am not a relative of friend of Lignos owmers, I am a genuine traveller. I would stay in Lignos again.

Hotel Lignos

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment