Name: Fira Calm Hotel
Address: 847 00 Thira Santorini,, Fira, Fira, Fira, 84700, Greece
Rating: 4

Elevator/lift

General

Laundry

Luggage storage

Services and amenities

Meals

English

Languages Spoken

Location

At the hotel

Santorini Old Harbor

Athinios Port Santorini

Santorini International Airport

Fira Calm Hotel

Fira

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Arrived in Thira late at night, nowhere to check-in.
Contacted one of the numbers on the confirmation email and got into the room with no problem. 
The day after tho, men started to show up at the door asking about our reservation and when we would have left.
As we were 2 women, alone, I ignored then thinking it was some sort of scam.
Until I started receiving calls from them asking to pay for the room because they didn't have received the money from Booking.com . I refused, locked myself in the room and immediately called customer service while 5 men kept banging on the door.
Customer service told me that the money were deposited into the hotel account and I should be fine. I explained how scary was the situation out there and she reported the issue to her higher-ups.
Ended the call and the "owner" called me asking me to open the door.
He was RUDE, AGGRESSIVE and immediately started yelling and asking for his money. Told me that he called the police and they were going to detained me if I wasn't going to pay them 3k of "fees".

I told him what Booking.com had told me but he didn't care, he wanted the money. Then I called the police myself, told them what was going on and that they could not find that Hotel name on their system, asked me to wait on the road for them to be able to find the right location but the owner was not letting me leave the corner of our room.
At that point the police officer asked to speak to the owner, in greek, so I have no idea what they have possibly have said but...we were free to go.
Took out stuff and left.

While looking for another place I received the call from Booking.com higher-ups and after explaining all the situation, promised a full refund.
Which I got the day after. 

It was the scariest situation I've ever experienced.

Be careful!

WORST and SCARIEST EXPERIENCE EVER!

void this hotel as much as you can! The location of the hotel is particularly bad, the people who take care of the hotel are very rude, dirty and careless. The photos and description of the hotel are far from the truth! The room we were given was occupied by a young couple (the girl had just come out of the shower, she was naked), who was actually kicked out of the room in a bikini.
The culmination was that they had also booked through Booking, and were sent to a basement! We asked for another room, but we were told that there was nothing else free in the building, maybe tomorrow .... We left, and although we contacted Booking immediately, we could not get our money back! But we'd rather lose our money than stay in that hotel!

The worst experience ever!

The only one traumatic experience on my travel to greece. Yes, it s true, the hotel is under construction, and in some areas you must walk in wood ramps.
But it wasn't the worst point. The man who takes care of the hotel (i don't know If he is the owner) was very rude with me and my wife. When we arrived, we was also informed that we should pay more 7€/day for use the air conditioner. We pay at the moment we arrived (the weather was very hot in Santorini), but when we leaved the hotel he charged us again!!

It is just one of the bad memories of the hotel.

Travelling is one of my passions, and i must to advice all of you: DEFINITELY DON'T STAY THERE!

Traumatic

Firstly, the welcome was awful because we have been asked to pay our rate for the room at twelve at night as soon as we got in the room and he specifically asked only for cash. 
Day by day the experience got worse, the room service that we paid for was absent: we had to complain three times because our room was dirty, the beds were not done, the trash can was full, they did not bring us towels, the bathroom was not clean. Despite the complaints, we still did not receive the service the days after. The most terrible thing is that the day before the departure we found out that the people that were suppose to 'clean' our room ATE THE FOOD THAT WE LEFT IN THE ROOM WHILE WE WERE NOT THERE.
It is not acceptable that our things have been used or touched while we were not there. 
Since the service was awful we refused to pay the total amount of money we agreed for.
We argued for 30 minutes in order to get a refund and after we called the owner ( who also closed the phone while we were talking at the phone) we have been able to get a partial refund. 
The only thing that works well here is the wifi. 
I strongly not recommend this hotel!!

TERRIBLE EXPERIENCE.

very bad experience, suddenly cancel my
 reservation four hour before my arrival!!! Never give active response to my inquires before. I have to find another urgent replacement hotel in the late night at Santorini Airport (it is absolutely outraged for anyone who travels with a 2-year old child and plans to celebrate anniversary with his wife!). Give my worst wish for this hotel!

And ironically, it is the only hotel ask for money for air-conditioning per day

Cold-blood hotel 最恶心的宾馆！

There is a temporary wooden ramp nailed together from old bits of construction timber. The step is cinder blocks placed on top of one another. There is construction works with unsuitable barrier around excavation nearly 20 feet deep. The hotel iverlooks a car park which has construction gravel stockpiled at one end. It is not near a beach. It advertised a/c but we were told this was at extra cost. The reception was not inviting and the staff were not warm or welcoming,  presumably because of the conditions. Another guest apptroached us and asked for advice because they felt the same level of deception. I will try to report this place to the Ministry of Public Health. There are hazards here which should not be ignored. They refused to reimburse our payment. I moved anyway because i was concerned about clear safety hazards.

Terrible place avoid at all costs

GREAT place; nice and neat. Incredibly friendly and helpfull staff! Absolutely loved my stay there, and would totally recommend it to others aswell. In walking-distance from the main square of Fira and the beautiful caldera overlooking the Aegean sea. Close mini markets around, too, if you just want to stay in and daze at this lovely hotel

Fira Calm Hotel

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