Name: Hotel Reserva Natural Atitlan
Address: Antigua Finca San Buenaventura, Agua Escondida, Agua Escondida, Agua Escondida, 07010, Guatemala
Rating: 8

Smoke-free property

Garden

Terrace

No elevators

Reception desk

General

Laundry

Dry-cleaning

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Picnic area

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Quetzaltenango Airport

Hotel Reserva Natural Atitlan

Agua Escondida

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Absolutely beautiful hotel, luxurious gardens, on the lakeshores with a view of volcano. Lively , but very romantic. Eco friendly, they have botanical gardens on site , parrots , toucans , duck and squirrels ! 
Very professional and attentive staff, nice pool with awesome view , hot jacuzzi- wish to stay much much longer…

Beautiful

Staff were horrible. The location was great. But a great hotel is when you have both the people and the facilities both intersect. For example, Unfortunately for me, I ate something outside and felt sick so went back to the hotel. My wife later in the day went out to get me some healthy food options. We'll, the hotel argued and would not let a man (me) who had fever and vomiting from getting food to my room! I would not ever go back to this hotel.

Avoid at All Cost...

The gardens are magnificent ! They are so very well cared for & breathtaking. The front desk staff was very welcoming .
Our room was incredible with so many artistic touches & a terrace overlooking the lake & gardens. However the bonus was Juan Carlos the bartender at the hotel . He made us feel so special & created artisan cocktails. We had a delicious dinner in the cozy bar area.
The next day… we dined on the deck by the pool & were so happy to have Juan Carlos as our waiter. The staff are wonderful! I also liked the macaws in the gardens.

Amazing Hotel & Service

We stayed here for 2 nights this week and was blown away at the decor, the endless gardens, and the restaurant.  To see the property one must give it time to discover each nook and cranny as every one of them has fine attention to detail and sweet surprises around every corner.  They are doing a lot of work near the water so I’d like to see the result of that as the facility is meticulously maintained. 
The rooms are well appointed, (no ability to connect a streaming service in our room, not terrible). The view from the balcony was wonderful. The restaurant was wonderful and had impeccable service. The front desk helped us get transport to town and back to Guatemala City easily. 
I hope to visit again soon

Dreamy oasis, Mind blowing gardens, excellent service,  beautiful comfortable rooms, and delicious food

Our 2 night stay at Hotel Atitlan should have been longer. The hotel is beautiful with spectacular views and staff who make sure your stay in enjoyable. Our room was on the 2nd floor at the end of the corridor; the balcony overlooked the gardens with the lake and volcanos in the background. It was quiet, romantic, perfect. The food was delicious and the bar well stocked. The staff was very friendly, courteous and professional and ensured we enjoyed our stay. While there we met the owner of the hotel Dona Sue and enjoyed talking with her. If we return to the area we will stay at Hotel Atitlan.  Thank you for the wonderful time we spent at your hotel.

Awesome views and exceptional staff

Hotel- So I’m writing this review so that I can easily remember to tell people about this great hotel.  We did not stay here, but came for breakfast.  Hotel Atitlan is a bit out of the way, so it was necessary to take a tuk tuk (20Q) from the main area of Pana.  When we arrived, my sister and I sighed and knew right away that we wish we had stayed here.  The unobstructed view of the lake is stunning.  The pool and infinity hot tub with lounge chairs looked blissful. All the rooms have balconies overlooking the lake.
Breakfast - I’ve been in Guatemala for 2 weeks and this was by far the best meal I’ve had.  The staff was delightful, inviting and attentive.  The food was delicious and plentiful. 
Amenities- there is a private dock for excursions out on the lake.  The hotel can make those arrangements.  It all looked very simple.

Stunning

I had a wonderful experience at Hotel Atitlan. The decor of the entire hotel is beautiful. There are two phenomenal gardens on the property. Since the hotel is on the lake, the views are beautiful and it’s easy to access boats. What sets this hotel apart, however, is the hardworking staff. I was lucky enough to spend two nights here. On my first night, I went to the pool for sunset. I could not believe what incredible service was provided by Teodoro Ajquijay. I asked him his name so that I could acknowledge him in my review. I have never seen a more hard-working, dedicated server. The pool area was quite busy, and he quickly and effectively managed multiple tables, provided towels, cleaned the area and helped take photos when asked. When I moved into the dining room for dinner, I was even more impressed by his service. He is truly an outstanding server. When I went to breakfast the next morning, he took care of my table, with the same great professional service as the night before. Bravo, Teodoro Ajquijay, my experience with you changed my review of the hotel from 4 stars to 5!

Amazing hotel with incredible staff

The pool, views, and gardens were lovely. The rooms were adequate but the water pressure for the showers was minimal. The reason for the 3 stars was for the staff. Since the hotel is not close to anything, we did eat at the restaurant a majority of the time. Your food bill includes a service charge; however, staff would always ask for more tips each time we paid - even if the service was poor. It was unpleasant.

Nice views, overpriced

We would NOT recommend this hotel. Yes, the view, grounds and pool are indisputably beautiful. The rooms are large (also a plus) but lacking air conditioning. However, that beauty and large rooms aren't enough to make up for their clear disregard for their guests...and clear priority for maximizing profit over guest satisfaction. A few things to be aware of:
*At check in, the front desk employee immediately launched into a list of all services that were *not* covered in our room rate. She didn't even preface it with simple words of welcome. 
*There was no in-room information about the local area or even hotel services. 
*The in-room safe, which was supposed to be free of charge
 (based on room description in my reservation) required a credit card to use.
* The complimentary toiletries were limited to tiny bottles 
of poor-quality shampoo and conditioner and there was no blow dryer in the room. 
*The water pressure was weak and we never received the appropriate number of towels based on the number of people we paid for in our room. 
*Housekeeping did the bare minimum each day. 
***All these things are bad, but not even  one of the worst, in our opinion. ***
THEY DON'T ALLOW ANY OUTSIDE FOOD OR BEVERAGE INTO THE HOTEL. Often after a full day of sight seeing, we like to order food in and relax. That wasn't an option at this hotel. Room service isn't an option in a standard room..only in a suite. So the only option if you don't feel like going into town is to eat in their on-site restaurant. The food is fine, but it's unpleasant to be forced into the issue. 
The final straw for us is when I accidentally knocked over and broke a tiny ceramic ketchup cup. They graciously cleaned it up and I thought it was the end of the issue. Later that day when I looked over the bill, I discovered that they had charged me over $6.00 for it! They didn't even tell me they were charging me for it. I didn't check the bill because I had no idea that would be done! 
We were shocked at this experience, especially considering the reviews we had read. It was an experience that I wouldn't wish on anyone. I am sure there are other hotels around the lake that have a view AND value their guests. Hotel Atitlán definitely isn't it! Traveler beware.

Horrible Attitude at a Beautifu Property

While other hotels in Panajachel cut corners, the Atitlan only gets better. Gardens, colonial-style rooms and everything else are impeccable, in good taste, and the views of clouds folding around three volcanoes across the water are unsurpassed . . . anywhere. Pool could be bigger, but where else can you soak in a hot tub, enjoy the flutter of hummingbirds, and gaze at the most beautiful lake in the world.

Rates are high for Guatemala, but not for the experience. Beverages are at "New York prices!" as one guest exclaimed.

For a slightly lower rate, book on hotelatitlan.com

Hotel Reserva Natural Atitlan

Main amenities of the hotel

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Location

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Paid on the spot

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