Name: Hotel Villa Margarita
Address: Avenida Reforma Flores Peten 17001 Flores,Avenida Reforma Flores Peten, Flores, Flores, Flores, 17001, Guatemala
Rating: 8

Air conditioning

24-hour reception

Smoke-free property

Ticket assistance

Garden

General

Non-smoking rooms

Room service

Cable TV

Shower/Bathtub

Shower

Linens

Rooms

Laundry

Concierge services

Luggage storage

Wake-up service

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

No parking

Parking

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Santa Elena Airport

Hotel Villa Margarita

Flores

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My 3rd hotel in Flores, and the best for quiet and price. Room was fine with suicide shower. Easy to get to most places in Flores. No English, not helpful in getting a Tuk-tuk to airport, but found one at 6am.

Good price and location

Rooms not like the Picture's, balcony yes but no furniture to sit on. Just one person who is speaking English and he is really unfriendly.... garden is not a garden and again no furnitures so it's difficult to sit together with friends... I think it should not be called a Hotel or Villa, it is a small Hostal for short stay but not for relaxing and having good time together.... air conditioning was not working and the ventilation was broken as well. We just wanted to have a nice time after long travelling but after that experience we go back to an Hostel or Camping because there you know what you get and it's cheaper and more comfortable as well!!!

Not a Hotel or Villa !!!

Where to start: we reserved 2 rooms for 5 nights but nothing was like it was supposed to be/described on booking.com: no garden, no sitting area in the rooms (not even one chair) and the A/C didn't work (in one room not even the fan) so we asked if it would be possible to check-out earlier since we wanted to move on anyways.
The owner then called one guy to help him to translate and this guy as over the top: first he appeared/approached really angry straight from the beginning telling us that we reserved for 5 night so we pay for the whole stay - not even trying to hear us out. When I stood up he came really close/kind of pushing me and yelling at me "Don't give me this bullsh** you motherf*****!! This is my country!!" (what a racist thing to say in a touristic town/in a hotel where you clearly have to deal with foreigners on a daily basis) and the owner had a hard time holding him back since he tried to attack me physically...!!!!
Thank god there where 3 people (all wearing the same vest with a badge saying "Ministerio de Tourismo") standing at the reception witnessing the whole situation which was our luck. Who knows how the situation would have turned out without these officials. They all raised their eyebrows and shaking their heads which made the owner quiet uncomfortable since he tried to get the proof from them that he could charge us all 5 nights which they denied. He angrily told us then "you pay 3 nights and leave today!" which we highly appreciated and thankfully accepted. A few minutes later while we were packing our bags the guys from the "Ministerio de Tourismo" came to our room asking what happened and looked really concerned. We explained the whole situation and left the hotel.
While walking down the street to the port the guy who attacked me before followed us yelling "Putas!" and many other Spanish bad words/phrases making us feel really uncomfortable so we were looking for protection going into the next café to feel safe.
All in all I have to say this was the worst experience I ever made being on a journey and I've never been treated so bad as a customer - nowhere in this world!!!
Never ever again and I would suggest nobody to stay at this place at all since it's not even cheap!

Owner arrogant/unfriendly - one guy even tried to attac me physically - nothing like described.

The staff at this place are great and go out of their way to ensure your needs are met. The are incredibly friendly and helpful.
This hotel is OK for a short stay. It is clean and central. However, beds and pillows are a little lumpy, mattresses need replacing. The shower, with the electric water heater attached directly to the shower head, gave me an electric shock and then didn’t work.
We were staying during a week of festivals and the street noise was loud, but this would have been the same anywhere on Flores.

The staff are friendly and helpful

We stayed 2 nights at the Hotel Villa Margarita. The room was spacious and clean, but very basic. Reception staff were lovely and helpful in organising transport to Tikal and a taxi to and from the airport, however might be difficult for a non-Spanish speaker. The shower had lukewarm water only (no hot water tap) and the wifi did not work at all. Air conditioning worked well but quite noisy. Great location, easy to walk to everywhere in Flores. Good hotel for a short stay

Hotel Villa Margarita

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