Name: Perla Maya Hotel
Address: 0 Avenida 6-69 Calle Del Rio, Panajachel, Panajachel, Panajachel, 07010, Guatemala
Rating: 7

24-hour reception

Smoking areas

Ticket assistance

Garden

Terrace

No elevators

General

Room service

Family room

Cable TV

Shower/Bathtub

Shower

Toiletries

Rooms

Ironing

Laundry

Luggage storage

Wake-up service

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Hiking

Fishing

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Pool and beach

Family/Kid Friendly

Kids

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Quetzaltenango Airport

Perla Maya Hotel

Panajachel

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel is well suited for families, couples and solo travellers. The water is hot ( not warm), rooms are large and the atmosphere is very friendly. Breakfast is included and it is delicious! Shuttles from Guatemala City will pick up and drop off at this hotel. Excellent value for your money.

Excellent value!

This hotel was my favorite! They had a parrot that welcomes you when you arrive! They also had a delicious breakfast! There was a water heater in the room which was very nice! The room was spacious with plenty of air. The staff was kind and courteous!

Water heater

We made our reservation with Expedia and waited to pay.  No mention of 5% charge to use credit card at hotel.  Our room had no electrical connection in bathroom or sink to use a shaver or do hair.  Neighbors and employees made noise at 6:00am.  The room was extremely noisy with noise pollution from outside.  Rained every day and the stairs were extremely slippery with no water protection and I slipped and fell down 5 stairs.  Would never go back.

Horrible place.  Don’t go here.

I originally reserved this hotel through Expedia and waited to pay until I arrived. I had no idea that the hotel did not accept American Express, and apparently neither did they! They ran my card until I received a notification that my card was locked. I unlocked my card and they continued trying until I was sent to my room. I was escorted to the room I wanted and had a great view with a private balcony, which was nice. The door was only a sliding glass door which came away from the wall when opened. I went in and found that there was no air conditioning as advertised and looked around. The man who sent me there disappeared. He returned and handed me towels and walked away. I was told at the front desk that they would expect payment the next day but never explained why my card wasn't accepted. I became very uncomfortable as I sat there and thought about how I was coldly treated. I decided to leave and find a place closer to the city center where a warmer staff greeted me at the Hotel Kaqchiquel. I tried to cancel my stay there at the Perla Maya, but the Wifi went in and out in my room. I planned on canceling at the next hotel. I dropped my key off at the front desk and explained to the woman that I was uncomfortable there and how I thought the staff was rude and never explained why I couldn't pay with my Amex. She refused to let me leave. She had to call her boss. I stood there and heard her call me a "Stupido Gringo" to the person at the other end of the phone. I tried to leave and she chased me saying I had to pay. I told her I would cancel when I had wifi and she would get the cancellation fee then. She continued to yell in the phone and then said, "get out stupid gringo!" I ran out. I have never felt so terrible in a hotel or anywhere for that matter as I did there. Beware the staff and the rudeness! This location is not close to the city center, the staff are all rude and the amenities are not what are advertised!

"Stupido Gringo"

This is a great value hotel. The location set a block back from the lake in a very quiet street. At night you can get a tuk tuk for Q5 to the main street. I didn't want to walk around by myself. The pool is very clean. I dipped my feet on but didn't swim as a massive thunderstorm. There is a terrace on the roof with gorgeous views. I stayed on the 4th floor. The room was clean and spacious with a lovely view. A nice big shower with hot water. There is soap but no shampoo. I wouldn't expect shampoo in anything but 4* and above  in Guat. The staff are welcoming and friendly. The lady at reception speaks good English and I was able to communicate with everyone else with my very few isolated Spanish words. I had a great night sleep and loved waking up to the views over the lake.

Quiet with great views

Please watch out here. They cheat at reception. At check in they tried to charge me more above final price. Hopefully I had all noted from reservation site how the bill should look like with taxes, VAT etc. It was about 10 minutes discussion and receptionist gave back me money when I very loudly asked for a bill. That was evidentially planned action and this guy makes this regularly on purpose. Shame on you. I travel a lot and it is not nice feeling when it meets you situation like that and I felt very bad in this hotel meeting this person every day. That also disqualify final opinion about hotel.
Some other facts. 
Breakfast you can choose between American and Guatemalan. Both tasty. Room was generally OK but small. No wardrobe, nothing to put your clothes. Terrace on roof nice. Swimming pool dirty and no sunbeds. Nobody speaking English in whole hotel. Some basic words. No sanitaries in room, only soap. No changing towels. No towels for swimming pool when I decided just lay on grass because of no sunbeds. Very badly mantained area of hotel. Please think twice when you would like consider booking a stay here.

Please watch out

This hotel is located about 2 minutes from the lake and the best thing is also the prices charged. Very affordable, great breakfast, the staffs were nice and the owner was exceptionally helpful.The hotel is a few minutes walk from the main street but you don't have to deal with the noise. Definitely recommend!

Amazingly nice staff and great hotel

We stayed in the highest room with a very nice vieuw! Bud you will have that to at the other levels. They have a pool and a great breakfast. Good price for this hotel! Its nice and quite, good location.

Perla Maya Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment