Verdi Budapest Aquincum

What was good

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What was bad

Extremely Disappointing Experience with Inadequate Response I recently had the unfortunate experience of staying at this hotel, and I must say that it was deeply disappointing. As someone who frequently travels, I believe it is important to provide honest feedback to assist in the improvement of services and the resolution of guest-related problems. Right from the start, it was evident that the cleanliness of the room fell far short of acceptable standards. The presence of dirt, debris, mold, and even bugs not only created an unpleasant visual experience but also raised serious concerns about hygiene and personal well-being. To make matters worse, the bed in the room was in an appalling condition, with noticeable holes in the mattress. Upon bringing these issues to the attention of the staff, I was given assurances that my room would be changed promptly. Unfortunately, this promise turned out to be empty, as no action was taken to rectify the situation. I was left stuck in the same substandard room, surrounded by unhygienic conditions and uncomfortable sleeping arrangements. The air conditioning unit in the room appears to be faulty. Despite my repeated attempts to adjust the settings, it fails to deliver any cool air, leaving the room uncomfortably warm and stifling. It is disappointing to find that, instead of a functional air conditioning system befitting a four-star hotel, a mere fan has been provided as a substitute. This lack of action on the part of the hotel was both frustrating and disheartening. As a guest, I expected a more prompt and efficient response to my concerns. It is regrettable that despite their assurances, no visible effort was made to improve the condition of the room and ensure a comfortable stay. Encountering such a disregard for guest comfort and well-being is truly disappointing, especially considering the four-star rating associated with this establishment.