Name: Hótel Heiðmörk
Address: Ögurhvarf 4, Kopavogur, Kopavogur, Kopavogur, 203, Iceland
Rating: 8

Elevator/lift

Smoke-free property

Heating

Ticket assistance

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Soundproof rooms

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Linens

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Services and amenities

Coffee/tea for guests

Meals

Free Wi-Fi

Internet

Area shuttle

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Hiking

Fishing

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Golf сourse (within 3 km)

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Reykjavik Domestic Airport

Keflavik International Airport

Hótel Heiðmörk

Kopavogur

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel is a good 17 minutes drive away from the places you want to be. For that compromise you would expect a clean room, you would be disappointed. The shower curtains are from the 1960's, and they have a mop suggesting you clean after you shower. The most unbelievable thing of all is not the location or the rooms, it is the two ( assume husband and wife > owners ) team at the front. I decided to call them the crooks !
I wanted to see a friend. I assumed they are just like the other 5 hotels I stayed at in Iceland, professions. I asked for a place where I can get wine to take with me. The lady jumped at the opportunity to tell me she can sell me one. Nice ! I said at the time. The price 7000. I said that seems excessive for a bottle of wine. O no. That is the price it is sold. So believing the old man would not lie, i paid in cash.

Bothered by the price, I asked a friend to go to a liquor store with me. Yes, the same wine was 2499. What crooks these two are. Don't believe anything they tell you, especially if you happen to be black or brown. Yes, that too.
I confronted them in the morning, I got the deer in the headlight. So i left Iceland with so many beautiful memories and these two crooks in my mind.

Crooks at Hotel Heidmork

Nice, clean room. Parking outside. 
Absolutely recommended if you  don’t have to stay in the city center. 
Great coffee served downstairs in the morning. Bakery and grocery store next to hotel. Pizza, hamburgers and meat soup around the corner.

The hotel has good rooms. It is located next to a Bonus supermarket and a coffee and pastry shop where you can buy groceries and breakfast. The hotel offers breakfast but it is not included. It is close to the main route for traveling around Iceland as well as to Reykjavik.

Everything was just as described when booking. But we felt we had a cold welcome, just handing over the room keys after asking our names, with no explanation of anything. Besides, next to the reception was a big jar of flavored water, but we were not offered to drink it. It may not seems a big deal, but I see comments saying that the staff was friendly, and we didn't feel like it. It was our first encounter with Icelandic people and didn't leave a good impression on us, but we had good experiences with other locals in other hotels over the next days.

Good for the first night, to take the main route around Iceland early in the morning

Easy to find, very clean, breakfast all that we wanted and more. Friendly staff and the best location.  
If you are looking for nice and peaceful place to stay, this is it. 
 No worrys about parking your car, there is plenty of parking space.
We will for sure stay there again.

The best stay. Home away from home.

1)No room cleaning for 3 nights or ever, no towel change, no refill of shampoo, no cleaning of used cups. No nothing.

2)Staff and Owner were beyond rude. They treat people by the appearance and where you come from. (If you are from USA, bad luck) Under fake "gentle" voice they hid malice assumption and accusation of guests.

3)Blamed us taking towel out of hotel (which was not true, we bought our own towels), that was the "punishment" or reason for no room service.

4)They do not represent Iceland, they should be ashamed of themselves.

No room service, Worst Hotel in Iceland

Matthias and Selma made our stay there one of the most memorable in our years of traveling the world.  We would book with them without hesitation and recommend their hotel to anyone seeking an excellent place to stay at a very reasonable price. Their advice on local attractions and how to get there was outstanding.  They really went out of their way to make our stay most memorable. Þakka þér fyrir Matthias and Selma.

Best place to stay at a reasonable rate

Friendly, helpful staff, clean rooms, good breakfast with lots of choice.

Location was perfect for quickly getting onto Highway 1 to drive to Iceland's attractions, without getting mixed up in Reykjavik rush-hour traffic. But an equally good base for getting into Reykjavik.

It is in a quiet area, but there is a supermarket one minute's walk away nearby (but as with all Icelandic supermarkets, opening hours are much shorter than in the UK). Also one minute's walk away is a pleasant, clean fast-food outlet which is a cheap food option (by Icelandic standards).

The Heidmork park area nearby, with its big lake, is beautiful. Tripadvisor prompted us to say about a fitness centre - there is not one on-site, but there is one just across the road.

Friendly hotel and a perfect base for Reykjavik and south-east Iceland.

WARNING WARNING WARNING
Please take care of staying at this hotel. They demand prepayment for your total stay, but if you are leaving before time, they will not refuse you anything. If you claime, they are not answering phone, and they are not responding on E-mail at all. Please take care of this before you choose this hotel.

Room were extreemly small.

Was looking for a decent place to stay out side of the city but also not far from the airport as we were flying out the next day. This hotel was a great option. It was reasonably priced and the location was ideal. Immediately the owners made a point to go out of their way to take care of us. They were very friendly and personable. That made for a nice touch as we checked in and continued on with our stay. 

Our room was clean and small and the shower was good. That is all we needed before we prepared to leave Iceland! Right next door to the hotel is a grocery store and a high end fast food type of place that is open late. There is also a nice park and some horse trails nearby, if you want to go for a hike or run. The breakfast was of good quality and better than most of the places we stayed in. 

The hotel is somewhat hidden by other buildings, so watch carefully for it.

Recent stay

...so I wish I could give more stars. 

Positives:
+ Clean, good size rooms
+ Included breakfast with a few choices
+ Friendly owners
+ Relatively inexpensive in comparison to nearby hotels
+ As other reviewers have mentioned, the pillows really are quite soft. We folded them in half and used them that way which worked fine! After our second night of doing it this way, we came back from a day trip to find a second set of pillows on the bed. Very thoughtful of them to give us an extra after seeing the folded pillows. 

Not a positive or negative, however it surprised us. The double bed is literally two single beds pushed together. We don't sleep snuggled up to each other so it really didn't affect anything, I just felt it worth mentioning. 

Negatives:
- The front door is locked for security. When we first arrived to check in (during business hours) we tried calling all 3 numbers on the door which are all out of service. I then did a Google search for a different number and got a voicemail in Icelandic. I left a message that we were outside trying to get in. We knocked loudly and waited, eventually retreating to our car to get out of the cold. After 15 minutes the owner came to the door to let us in. 
- Only provide shampoo (maybe this is standard in Iceland. In other hotels we are typically given shampoo, conditioner, body wash, and lotion)
- One hand towel and no washcloths. We ended up hunting someone down for a few extra hand towels to use as body cloths in the shower.
- You get 2 bath towels and one hand towel to last you the week. No bath mat, and no washcloths. When we got the extra hand towels as listed above, that was it for the week unless we found someone to ask for more. I know some hotels will only replace towels if you place them on the floor. I'm not sure if that is the case here, but we kept ours hung because we did not want to risk them not being replaced and have to pick up a mildewy towel from the floor to dry after our shower. Also no bath mat so the floor got very wet with each shower due to the strange shower door arrangement. 
- They came in to open our curtains and fold our blankets each morning, but did not replace linens or towels. I am fairly certain we had the same linens and towels for our entire 8 night stay, with the exception of the one time we found someone and asked for new bath towels. 
- Despite entering our room each morning, they did not actually clean anything. The shower drain must have been clogged because it drains very slowly. Fine, no big deal. But one morning we were in a hurry so we showered and ran out the door before the shower had fully drained. Came back that evening and the entire shower floor was coated in soap residue and hair because it had drained slowly and we weren't there to rinse it. I just don't understand why staff bothered entering our room each day if not to clean? Kind of put us off a bit.

In summary, we would stay here again because the rooms are nice enough and it was quiet for a good night's rest. They could replace linens a bit more frequently and actually clean the bathrooms, but the free breakfast and friendly staff helped balance it all out. 

Hótel Heiðmörk

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment