Name: Amaya Hotel
Address: 35 A Civil Lines Chowki Chouraha,, Bareilly, Bareilly, Bareilly, 243001, India
Rating: 6

Air conditioning

Elevator/lift

Smoke-free property

General

Fridge

Rooms

Iron and board

Laundry

Dry-cleaning

Services and amenities

Coffee/tea for guests

Restaurant

Bottled water

Meals

Internet access

Wi-Fi in the hotel

Internet

English

Languages Spoken

Parking

Meeting and presentation facilities

Conference Hall

Business

Doctor on call

Beauty and wellness

Location

At the hotel

Bareilly

Amaya Hotel

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

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29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

To ,
        Any responsible Authority of Hotel Amaya Bareilly,
Today ,
Mr Arun Kumar Singh CGM Hotel Amaya Very Badly Misbehaved While I requested only a out source Audio requirement for my Business Event . While He can communicate Politely that hotel policy does'nt Allow he Started shouting and said i don't bother about any event i will not do any event 
i requested other Staff To Provide Senior Authority Nos and Contact Details Then He Came Out And Started Fearing Me that he will Do police Complaint Against me .

worst person in Hotel Mr. Arun Kumar Singh don't know how to talk with customers very arrogant Don't Have Business sense and how to deal with Customers .

this worst behavior with a corporate customer by such a reputated Hotel's Employee is never expected .

entire U.P. And Uttrakhand I use to stay and organise business events but such person i had never seen in my life

WORST HOTEL MANAGER I HAHD EVER SEEN

Hotel location is very good and staff is professional, food is very tasty and room size is good.This hotel is located near railway station and is very good for corporate guest,we have done many events there.

Nice stay

Very bad hotel service is very bad and flush and bath problems water issue electricity issue staff issue many more issue they have i am not stay next time in this hotel i suggest nobody stay in this hotel.

Company visit

We celebrated the engagement ceremony of my sister here and the services of the hotel were quite good. Food was also nice with so many options and staff was cooperative. I would recommend Amaya to anyone for a small family gathering in Bareilly.

Nice hotel with good food

Good hotel but The staff here is hardly trained in any aspect of customer dealing. They display nil professionalism and appear hardly interested in their jobs, besides they lack ethics. They treat customer as a burden and dont hesitate in lying openly. Not for once did i get any apology for the following i faced. Instead i left with a frustrating experience.
I came here for an official trip from 01 oct 18 to 18 Oct 18 and stayed there at room no 101. Following is what i faced

I booked telephonically through their customer service agent Mr Vikas Singh. I had clearly told them that I require accomodation and transport for office from the hotel. The quote made by him was Rs 2250 for stay and Rs 300 for transport. I was also offered a pair of complimentary laundry daily and was also assured that the breakfast would be served timely so that i wont get late to work.
I stayed there for 18 days out of which i used transport for 12 days. Following is what happened

1) I was billed for laundry and Mr Vikas abruptly backed out of his offer he made telephonically saying laundry comes under "package" and I WASN'T GIVEN A PACKAGE. I had to struggle a lot to get that cancelled.
2) The breakfast was never served on time and i was late for office everyday.
3) The general manager was never interested in taking my feedback inspite of leaving message for him everyday. I also left a note in his office while checking out but never got a call back.
4) Quite a no of times, transport was never on time. Also they tend to wait for other customers to share the cab. This lead to me missing my lunches a few times.
5) One of the room service staff entered my room without knocking and took water bottle without asking permission. I was surprised.
6) Inspite of my repeated requests well on time before check out, the bill wasnt prepared till the moment i had to check out. Hence i had to come back again.

Finally,

6) while checking out, Mr Vikas backed out of his offer AGAIN and falsely stated I WAS GIVEN "A PACKAGE", hence contradicting his earlier statement during laundry. This time i was compelled to pay transport for all 18 days, including the 06 days i didnt use transport.
The audacity of them twisting their statements just to earn few extra bucks from customer left me unpleasantly baffled. I was cheated openly and I couldn't do anything as no one was interested in listening to my story.

Overall, The hotel is nice but the staff's standards is surprisingly frustrating. You can definitely give it a miss.
Still If someone is determined to stay in this hotel, my advice is to keep all the communication on mails so that they don't back out just when you are checking out.

ABSOLUTELY UNETHICAL STAFF

The hotel is in mall road, Varanasi cantonment area shortcut from BSB 2.5 km or roundabout way is 5 k.m  auto persons are not aware of this place they charge 300 and cycle rickshaw charge 100 rupees
hotel staff were very cordial I must mention Mr.Amit greeted us offered welcome drink
ac deluxe rooms were good enough to stay comfortably. hygiene is good  only a minor discomfort we had while taking a bath in the bathtub there is no water absorbable mat so it was very slippery 
complimentary breakfast is tasty especially I enjoyed the sago payasam  
nice staff comfortable stay 



A STYLISH HOTEL

Considering availability in Bareilly, the hotel is upmarket. Near to Bareilly Railway station, civil lines market is also at walking distance. Rooms are well appointed, spacious and neatly maintained. Food is good although Buffet options in breakfast are limited. Overall value for money...

Good hotel to stay in Bareilly.

It is very conveniently located near the railway station. Stay here was perfect but food was a bit costlier and not upto the mark. The waiter needs to be educated more hospitable. The front office staff also lagged courtesy and smile.

Nice Place to stay

A terrible place to be in. Avoid if avoidable. 
a) They promise for transport and make you wait for an hour. They send dilapidated cabs for pick-ups.
b)Though the staff is polite you cannot get your services with politeness.
c) in a nutshell, the hotel lacks professionalism.

Stayed here for 14 days.

Two days halt..average hotel..rooms are ok..the towels in rooms were old not seemed very hygienic..buffet had limited spread..preparation of food was ok..WiFi is slow..pick and drop thru hired cars..so there were delays in pick up and drop...

Amaya Hotel

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