Name: Shilton Suites
Address: 2 Ulsoor Road, Bangalore, Bangalore, Bangalore, 560042, India
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Newspapers

Ticket assistance

General

Non-smoking rooms

Room service

Family room

Cable TV

Minibar

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Iron

Services and amenities

Breakfast

Restaurant

Microwave oven

Bottled water

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Beach/pool towels

Pool and beach

Business center

Fax machine

Business

Fitness facilities

Sports

Massage

Steam room

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Health and Safety Measures

Location

At the hotel

Room amenities

Kempegowda International Airport

Shilton Suites

Bangalore

I was taking my brother-in-law and little nephew for a boy's night out in Bengaluru. 

My parents' apartment in Ulsoor is too small to accommodate that many guests, so I was looking for a nice place near their residence for the three of us to stay over that night.

I had almost made my mind up and booked a place at the Radison when I rang Shilton and spoke to Salma. She was quite helpful and offered me the Penthouse suite. 

The idea of a rooftop room with a terrace overlooking the Ulsoor Rd--MG Road intersection appealed to me and I went ahead and booked us in. This place was cheaper than the Radison, and that should have been a warning sign.

A few hours before we reached Bengaluru, I rang the reception to confirm our booking -- because the reception hadn't been able to accept my overseas Visa card over the phone, and of course I didn't have any other way to pay.

That was when the chap at the reception clarified that they didn't actually have any parking and that we would have to park on the street -- which was also where their boss parked, he explained.

We got there, paid for a parking spot and hauled our luggage to the reception. I paid up for the entire stay and we snuggled into the tiny elevator only to find that the elevator stopped at the 3rd floor and that we'd have to go up a flight of stairs to the Penthouse.

My penthouse-fuelled joy was still gushing, so we made it up to the room with a smile.

That smile was instantly wiped out when the door to the room opened and we were greeted by a dank odour. The place smelled like no one had stayed there for a while. The furnishings were falling apart and some lights worked. The ceiling seemed to be held up by some form of magic, the kitchenette looked like a warning to not heat up any food there, and the bathroom smelled terrible. The bed linen neither looked great nor smelled fresh.

Thankfully, the little additional mattress I'd asked for was provided and I hoped to heaven my little nephew wouldn't notice how not-so-fresh it smelled.

That night, my brother-in-law opted for the relative freshness of the hard sofa in the sit-out and I resigned myself to a night on a certainly-not-fresh bed.

The reception's attitude was less than helpful, and Salma wasn't around either -- when I rang the chap down there and explained that our room appeared to be a dungeon from medieval Europe where a farty dragon had been previously housed, he seemed rather surprised. Finally exasperated, I asked him to just speedily send someone up with air freshener before one of us jumped off the darn roof in disgust.

He did exactly that -- there was no apology, there was no effort to come up and see what it was about the room that was bothering us or any other gesture that one would expect in a hotel in the middle of Bengaluru city. I think the Shilton called itself a three star hotel, but I'm not sure any of those stars are real. Anyway, a rather unhelpful chap turned up with a liquid spraying siphon and sprayed some stuff all around in complete bewilderment -- as we stepped out with sad looks on our faces, I had to specifically instruct him to spray some in the kitchenette and bathroom although he either promptly forgot the bathroom or the bathroom was cursed by that farty medieval dragon to smell must and dank forever.

In theory, the amenities our room provided should have made it a good place to stay -- there was a kettle, a small bar fridge, air-conditioning, a little sit-out with couches attached to the bedroom/sleeping area and a decent sized ensuite bath/toilet.

Unfortunately, the lack of an elevator all the way to the top, the lack of parking, the condition of the bathroom/toilet, the terrible odour that dominated our time in the place, the lack of good housekeeping  and the wrong attitude from the staff all contributed to a pretty lousy experience overall. I doubt I'll ever risk staying the Shilton again -- chances are that we just got the worst kept room in the hotel, but I wouldn't risk it given that for three thousand Rupees more I could have comfortably stayed at the Radison in a nice clean room sans the terrace.

I'm not a Radison fan and no one's paid me for this review, but I've stayed at the Radison in three other countries and am inclined to trust their standards.

Now for the good stuff -- the Shilton's location is great, and the terrace adjoined to our room overlooked Ulsoor Rd and the Citrix building, which seemed to be a landmark when we got Ubers to zip around to my parents' place, Garuda Mall etc. MG Road is a stone's throw away and that meant ATMs, restaurants and the smoggy charm of Bengaluru was easily accessible.

The terrace itself was well laid out with decent outdoor furniture and some pretty plants keeping us company. There seemed to be a lot of pigeons curious about us perching along the ledges -- charming little fellows. We did enjoy our morning coffees there before we checked out. Check out is at midday, which is convenient.

Anyway, our boy's night out was ruined by the whole experience and for me that's a clear sign that I won't even try this hotel ever again. I hope this serves as honest feedback for the hotel management.

No-go zone unless you have no choice

We stayed in a Deluxe Suite instead of the Luxury Suite which may have better amenities, but I’ve only rated our stay as 3/5 because our room (number 35) was not a suite; it was a bedroom with kitchen cupboards and a kitchen sink; no fridge, microwave or kitchen utensils. The room itself was OK; good sized, clean and well-maintained with a good quality bed and furniture. The ensuite shower room was also fine and whilst the air conditioning was effective, it was very noisy. This particular room also suffered from being next to the noisy lift. Breakfast was freshly cooked with a reasonable choice, though the breakfast room is very small so required tables to be shared at busy times.

OK but there's better for not a lot more nearby

Headline: 3.5 out of 5. The flush and the shower work. But the hand soap dispenser doesn’t and the hand spray leaks. 

The good
- It’s can’t get better in terms of the central location
- It’s okay as a bread and breakfast. No bells and whistles
- The AC works, the bed is comfy. It’s clean
- The wifi is the biggest plus and the most imp - I could do all my virtual calls from the room
- It's got all the basics
- Despite facing a main road, it’s quiet
- You can Swiggy food when you like 
- I was late in ordering dinner one day but they sent me sandwich despite kitchen being closed. That was nice of them 

The bad
- The leaking hand spray is mighty irritating and they have no intention of fixing/maintaining the property
- The Netflix remote doesn’t work nor does Tatasky. So good luck finding entertainment choices
(They said the technician wasn’t available on the day I checked in. But no one came even after that)
- Apparently the tea station isn’t a part of your training. I had to ask them replenish sugar and milk packets. I still had to use my own tea bags towards the end because they stopped putting back what I used. 

If you are in Bangalore for work and need a central location, this is great. Basic and clean. No point expecting more at this budget. 

Got all the basics 

Rooms are big with one common room n kitchen. But ac is on top of the wardrobe so room is not getting chilled properly and no fan. Breakfast no much variety but tasty. They serv breakfast in one small underground room n the roof of the room is too down u will feel dizzy. Worth for one night

Good

Its a good budget hotel with welcoming service staff. Spacious rooms & with all amenities in working condition - Electric kettle, refrigerator, locker, iron with board, DVD player. Also have a modular kitchen platform with microwave oven & fire extinguisher.
Only compromise is on breakfast where options are limited & a served in a very small room. 

Good Budget Hotel

An average stay. Unprofessional staff at Reception. Although as per MMT it is a GST Assured hotel but at the time of check-out wasted my time in the morning and did not issue proper GST bill. Rooms and food are just Ok.

Terrible GST billing issue faced during check-out

Though I haven't stayed in the hotel. Hotel staff in the reception was very rude and insulting. Me and my friend walk into the hotel at morning hour we didn't make a reservation asked if rooms were available for day and requested for early check in . Staff inform us that rooms were completely sold out. And the staff very rudely said that they don't entertain early check in  been in a hospitality industry staff should  know which phrases n words to be used I believe (entertain is absolutely not a correct word to be used).
We were trying to book a hotel near by  And to my most suprise the staff in recption told us to move away from the lobby saying their lobby is very small. I think the company should really take care of there staff how to talk to a guest.

Pathetic Hospitality

Yes it’s a three star budget hotel that could do with more than a lick of paint. The decor and style are from the era CHEAP!!!!
The hotel is located centrally and has great potential as a biz hotel. The breakfast buffet was surprisingly pretty good and the staff were friendly and courteous.

Tired and dated

Hello, I've been living in India for a while, I found this hotel thanks to a friend. I assure you that to find a hotel room of the same quality as the Shilton Suites you have to go to the big hotels, where even here in India you spend from 250 euros a night is more.

Shilton Suites

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