Name: Hotel Bright Heritage
Address: 1/508,A1, Tower Road,Fort Kochi, Kochi, Kochi, Kochi, 682001, India
Rating: 7

Air conditioning

Currency exchange

Smoke-free property

Security guard

Television in lobby

Fire Extinguisher

Outdoor furniture

Reception desk

General

Non-smoking rooms

Room service

Cable TV

Toiletries

Rooms

Laundry

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Library

Bike rental

Recreation

Free parking

Parking

Fax and copy machine

Business

First Aid Kit

Beauty and wellness

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Cochin International Airport

Hotel Bright Heritage

Kochi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great place to stay , has a rooftop restaurant. Great service. Good vibe and sheesha. We were surprised for the price we paid we stayed here for two nights and were super comfortable. Two floors no lift, might be tough for older people. But if you are young and ready for travel .this is one of the good places with the right amenities.

Absolute value for money

The hotel is well located in Fort Kochi, and this was the major reason of my choice beside the brand Treebo. Staff were in general nice. But I wish I had read guest reviews before my booking. 

I came across numerous problems:

1) I made a confirmed booking through a popular booking website. There was only one payment option: pay at hotel. However, a few days before the planned stay, I received an email directly from Treebo asking me to make a partial payment, otherwise the booking would be cancelled. I clicked at the payment link provided, but their online payment did not accept foreign credit cards. I had to call the hotline to make an arrangement. The hotel is definitely targeted at foreign tourists, since at the hotel, there was a note saying that local credit cards are not accepted. So why does the online payment link reject foreign credit cards? 

2) At the hotel, the reception was not sufficiently welcoming. I paid for the whole stay with my credit card and asked for a card transaction receipt. They explained that they had gone paperless, and showed me a snapshot of the receipt sent from their bank to their account. I took a look but could not identify the merchant information (i.e. who charged me and the merchant reference number).  The manager wrote a hotel receipt to provide payment proof. However, he made a mistake in the paid amount  which I brought to his attention. Maybe he did not like his mistake being pointed out. And he did not like me insisting on getting a credit card transaction receipt with full information clearly shown.  After some discussion,  I stopped insisting (as he seemed not really listen to customer's complaint, even though he repeatedly said that he tried to be helpful). As soon as I turned around to follow the bellboy to my room, he said "this is ridiculous". It was said loud enough and meant to be heard.

3)  Room cleanliness seemed ok. But the towels were old, and there were stains on the bed sheets. Very unappealing.

4) The website where I made my booking  say the hotel offers yoga and cooking classes. The description led me to expect a hotel focused on wellness for the guests. One of the staff told me that he was not aware of any such classes. 

5) Instead of wellness, noise can be heard till after midnight: there is a restaurant on the 3rd floor which is turned into a chillout shisha bar in the evening. I could hear wooden chairs being moved, knives being dropped on the floor, music, people talking, etc. Every night.
Why are they so eager to let restaurant guests (including outsiders) chill out, but ignore the basic need of hotel guests (mainly middle-aged or senior) who want a good night sleep? 

6) 2 incidents show poor processes and insufficient support to staff to do their job.

One afternoon, I went back to the hotel. At the staircase, a hotel personnel gave me a restaurant menu. I told him I was not interested. He said it was for the room and that he had knocked a few times trying to enter my room to put it there. He asked me to bring it to my room. I told him that he could have given it to the housekeeping staff who should have the room keys.

The next morning, as I was walking down the staircase, one of the housekeeping personnel asked me to open my room so that they could do the cleaning. I said that they should have the keys (my room had been cleaned the previous day during my absence), and I told them I would not go upstair to open the room for them. They talked to each other and decided that they had to get the duplicate key from their manager.

These 2 incidents suggest a lack of management and support on how things should be done without disturbing the guests.

7) Breakfast was not served before 8:30. I ordered some toasts; they were soggy and barely browned. I asked them to give me some proper ones. The second lot was slightly more browned, but still heavy and soggy.  It seemed that they don't even have an electric toaster in the kitchen.

- - - - - - - - - 
One positive comment was that on the day I left, the manager was helpful in arranging a car on a local mobile app and followed through till I got on the car.

After all these experiences, I checked out Treeboo website. Among the 12 hotels in and around Kochi,  this Treebo Bright Heritage has the lowest TripAdvisor score: 3.5/5; all other Treebo hotels score 4 to 5.
No wonder.

Totally disappointed

     I stayed at the Treebo bright Heritage a few days ago. It was very disappointing . There was no room service, no hot water to have a bath , the breakfast was way below expectation and served very late in the morning. The rooftop restaurant played loud music till late night which was very inconvenient and inconsiderate to the customers staying in the hotel.  
      I would not recommend this hotel to anyone.

Very disappointing 

This place is just too loud. There is a shisha bar on the rooftop which plays loud music until midnight. Even after request they would not turn down the music. It is impossible to sleep until midnight, especially in the second floor.

Too loud

We booked and got confirmed room via Hotels.com several months before arrival at Christmas time December 2018. When we were checking in there were no rooms available. The hotel staff were not interested in helping us and they behaved very arrogantly. It seemed like they were entertained by the difficult situation we had encountered. Very frustrating and bad experience. Very poor hotel management

Hotel Bright Heritage

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Languages Spoken

Recreation

Parking

Business

Beauty and wellness

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment