Name: Mango Hill Pondicherry
Address: Old Auroville Road, Bommayapalayam, Kalapet, Kalapet, Kalapet, 605104, India
Rating: 8

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Express check-in/check-out

Garden

No elevators

General

Family room

Toiletries

Rooms

Laundry

Safe-deposit box

Concierge services

Luggage storage

Telephone

Services and amenities

Breakfast

Restaurant

Kitchen

Bottled water

Meals

Free Wi-Fi

Internet

Airport transportation

Taxi booking

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Library

Recreation

Parking

Parking nearby

Outdoor pool

Pool and beach

Business center

Business

Doctor

First Aid Kit

Beauty and wellness

Children's playground

Children swimming pool

Kids

Pets Not Allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Puducherry Airport

Mango Hill Pondicherry

Kalapet

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great rooms, foods , Swimming pool and hospitality!!! Very cozy, relaxing 

I was very tired and sick last night but fully revived with nice relaxing bed and good breakfast

One of the best hotel I stayed in India during my trip

I wish I can stay longer but need to go forward

Great hotel cozy retreat

Very warm and welcoming staff. Ramesh and Divya were very helpful and took care of all our needs. The hygiene and cleanliness level of the hotel were top-notch with amazing breakfast. All the pool amenities were so good with one of the best spa experience.

Top-notch experience

Nice ambience Good service calm environment nice place to enjoy and relax peacefully. It's was pleasant stay. Thank you so much. @ RajKumar, Ramesh and Divya Front Office complementary food was good. Car parking space was plenty with much garden view. French classic was the best one

Best stay in pondy

I recently stayed at the mango hill resort and had a delightful experience. The staff's hospitality was exceptional, always eager to assist with a friendly demeanor. The room was tastefully decorated, offering a comfortable and clean environment. The amenities, including a well-equipped gym and a refreshing pool, added to the overall satisfaction.

The hotel's central location made it convenient for exploring the city, with various attractions within walking distance. The on-site restaurant served delectable dishes, showcasing a diverse culinary selection. However, the breakfast options were somewhat limited.

While the room service was prompt, the Wi-Fi signal was occasionally weak, impacting connectivity. Despite this, the overall value for money was commendable. The Grand Horizon Hotel proved to be a fantastic choice for a memorable and pleasant stay. I would recommend it to fellow travelers seeking a blend of luxury and convenience.

Hotel review

A great stay...great ambiance calm place and very hygiene..staff is very good we had an amazing time here..there helped us with the travel as well in terms of booking the cabs and all

Special thanks to Divya,Ramesh and the housekeeping person who cleaned the room

Great stay... amazing service..a must visit place

In two weeks before  I and my family planned to visit pondicherry and decided to stay in Mango hill, i have been through the previous review online which was not satisfied me. But still, i like the hotel images which feel like staying in the hotel for two days.
I booked through call... we stayed in the room of Thai Cottage which is the face for swimming pool. Really i enjoyed the atmosphere, the room looked old. I came to know this hotel is built French kind of style.
No TV in the room - That looks good after paying money for the stay we were not occupied by TV.
No lift - It's really good for walking and climbing stairs.
Restaurant and the staff all are friendly , food as i like buffet breakfast and conti food for dinner. Would visit again in near future

Stay, Staff and Location

Booked this Hotel for 2 types of rooms directly by calling them. The first room was on the third floor (No Lift and 3rd floor is created with iron bars). Reaching this room itself was a challenging task. Room was very old, Restrooms with cement flooring and worst maintained wooden furnitures. Second type room was next to the swimming pool which is even more worst. No proper lighting in all these rooms and they took us to the medival period where there is no lighting founded. We have to eat in dark with no proper seating inside the rooms. The next worst experience was their food. They don't have most of the common foods you ask them. They have only standard Biriyani and Chappaties which were of very worst taste. The last disappointment is the customer service. Guys there don't even handle the customer properly. They gave wrong bills for the food ordered, Delayed the foods. Service different table with the food ordered from different tables and alot more. Saw many visitors complaining there. Luckily Swiggy helped us with the food. 
The hotel location is also worst. It is 6 kms away from the main pondy and there is no shops nearby or no easy vehicles available for rent. 
The only thing the kids enjoyed there was that pool. That was also not so clean. Saw insects swimming along with us..

Not Worthy

This s the worst ever place I have stayed for a vacation, booked thro Agoda & stayed in 3rd flr without a lift in a room which is worse than a car shed ! No tV no internet is also adjustable but stayed in a tin can in terrace floor. Worst service n experienced the worst stay.

Worst ever place

Forced my husband to stay there for his birthday & regretted it so much. I apologised to him so many times to have suggested this property. 

Mr.Sunil the manager is a man who lacks what it takes to be a manager. His i-dont-care-two-hoots attitude will be one of the main reasons why this property is going to become a FAILURE. 

We stayed at room 19 & there was maintainance / construction work happening at rooms 18 & 17. I repeatedly asked Mr.Sunil to stop construction work ONLY for 3 hours from 3pm to 6 pm since it was my toddlers sleeping time and his reply was, 'We have paid the construction workers for the day so please ADJUST". So according to him, we paid good money to stay at a property and they will not care about banging noise from adjoining rooms. Great. 

Since the time we arrived I spoke to the front office about how cloudy the swimming pool was and maybe the filteration system was not running efficiently. But instead of addressing the issue, they spent 2 days dumping kilos of chlorine powder into the pool. I vowed not to let my skin touch that water and despite my toddler repeatedly begging to use the pool, i made sure he did not. instead i simply filled water in the tub in our bathroom and let him play there.

The worst part of our stay was - another guest entered my room (it was a mistake but i was topless and breast feeding my child. I stormed to the reception to find out who it was and demanded an apology. guess what, their CCTV was not working. They never bothered to mention that their CCTV was not operational. Instead they pretended to be busy checking their footage and did so till we left thinking we would simply forget about it. When i made an issue with the management, Mr.Sunil could not care, if he cared enough even for a little bit, something could have been done but he just waived it away. i got so mad, i started shouting at the staff to which Mr. Tamilvendran asked me to GET OUT OF THE PROPERTY BECAUSE I WAS DISTURBING THE OTHER GUESTS.

let me tell you one thing, even if you were RAPED in this hotel, NO ONE CARES. 

The call center was operational only from 10.30 am onwards. Imagine a serious security breach and with inefficient management like Mr.Sunil, one has to wait till 10.30am to report any issue. 

I had to call up Mr.Venkat Reddy - the newly joined GM of Mango hill properties once their call center opened up and he was truly apologetic. The only person in the whole of Mango hill who seemed to care. As soon as i spoke to Mr.Venkat and explained the situation, a few hours later, Mr.Sunil's attitude took a 180 degree turn. Suddenly he became the most attentive & sensible manager but it was too late, we left & i did not want to speak to anyone. 

The breakfast buffet was good except for they had nothing made to order like omlettes & dosas. what was served was part of the free breakfast, anything made to order like dosas was charged. 

NEVER COMING BACK, even if the wildest of my dreams, i would not dare to step into this place.

WORST PROPERTY

We booked the property through Agoda. The owner of this property does multiple listings for the same property with different locations. When we reached he denied the booking and offered us his friend's hotel as Pondi was full. The hotel was useless and very expensive. Owner of this property is a fraud, so beware before booking this.

Mango Hill Pondicherry

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Location

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Paid on the spot

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