Name: Hill Country Kodaikanal
Address: Attuvampati Kodaikanal 624101,, Kodaikanal, Kodaikanal, Kodaikanal, 624101, India
Rating: 8

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Hill Country Kodaikanal

Kodaikanal

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Just loved the place… wonderful location amazing hospitality… toilets could have been little better… apart from that everything was perfect… spent hours together sitting in the garden and just staring at the beautiful view from there….

Awesome

Terrible Hotel / Resort  with Just A picturesque Location 

Staff is Terrible,  Non - co-operative  , un- professional, and haven't been Learned or trained about Hospitality in Life.

I have went their with Two Nights Booking but left Hotel with-in Span of 18 Hours.

Points - Property is not maintained properly,  No cleanliness around the Buildings,  Rooms, Lobby,  Restaurants.

Completely  Non Operational Bar. They nothing like Bar inside the property 

They have nothing Like Gym / Wellness center / or spa ( though it is mentioned on website) don't get misguided by it, Spa is closed after Covid Lockdown - As said by Mr Ashwin ( Receptionist) 

Terrible Staff - Asking wifi password and i'd  from Receptionist Mr ashwin  is as compared to Asking his Kidney for donation.

No Bell Boy / Staff to support for luggage.  Heavy shortage of Staff

Rooms are not clean and not worth to pay at any of the category,  Bathrooms are not maintained,  Showers  oth working Properly,  Geysers are just for show - not working.  NO DRINKING WATER SUPPLY FROM RESORT. 

Terrible Restaurant - Highly  Shortage of Staff, Not well trained and completely Non Professional staff with No Mamager to take Care, Have to wait 40 Mins to Simple Ghee Dosa also, Food is very much Average. 

Very islotaed type location of property 
This is Just the rooms and stay - Not a Resort,  not worthy to pay, 

I did this Biggest mistake 

Terrible Hotel With a picturesque Location, Non co-operative & Unprofessional Staff, No Cleanliness 

Great outdoors with below average rooms with worse service quality. Could be with the room type I went with. But there was nothing premium with the room as the name suggests. Be really careful while booking. Ask for 1st floor rooms and ask what view you would get from your balcony, of your room comes with one - get it in writing if you can. I specifically asked for Premium suite with valley view and all I got was a balcony with a view of an adjacent tree. Haggled with the Mr. Shanmugam at the check in desk and with Mr. Alwin but all they tried to resolve the issue was to upsell a luxury suite. I didn't have much hope with the level of "luxury" I would get from it, so refused the offer. Guests would be willing to upgrade when they are satisfied with they get and would like to shell out more money for a more premium experience. They shouldn't be forced to spend more just because you couldn't deliver what you promised to. Customer service 101.

Staffs, it seems, are trained to say no to every ask from the guests, and they do it indifferently. Train your staffs one or two about customer service. Many instances that brought me unpleasant experience.
1. My room heater was not functioning at its first run, and they replaced it with another one with a load of gyaan on how to use it. It took me by surprise when they asked me to always use it as warmer. Why would I spend this much and use a sub-par faulty  heating system as a warmer? Do you expect me and my family to shiver in the night?

2. Entrance door doesn't latch on properly and you have to slam it really hard. Called the house keeping and they educated me how push button door handle work Yada Yada but didn't really solve the issue. A cheap travelers lodge has a better door.

3. Peak of it all, I asked for a room change and the person at the check in desk made me wait down the hallway and disappeared. Had to chase him down to have him show me the rooms.

4. Staffs were ridiculing about another guest in front of me. I'm sure they would have done the same about me when I was around.

5. Total lack of coordination and ownership among the staffs especially during check in process. They were in a confusion with where I needed to park and finally had to walk long way from the parking lot to my room. I don't mind walking but the bellboy asked me to carry one of my luggages to the suite. Why don't you get another personnel if there are too many luggage? Guests are arriving at your place after a long tiresome travel. Treat them tender. They are paying you up for these kind of niceties. I have never seen such a rough check in process in any resort.

6. During check out, I made a simple request to a bell boy to ask my family waiting at the car parking to come to the reception area and relax there, while I finish the checkout process. No brownie points for the guess. He didn't. They were still waiting when I returned and he was just standing there. When I asked him, he said he was busy with transferring luggage for another guest. Epitome of service quality.

Special mention to the dining staff. Food was OK but they attended to our requests with care if we visited the restaurant earlier/non-rush hours. Guess they were understaffed. They were struggling when the place was crowded.

Case in point; Service quality can make or break your business 

Love the food preparations and the vibe of this resort. Visited this property second time and totally loved the stay. Highly recommended. 
The greenery and the calm one feels here is beyond expression.

Second time at Hill Country 

Horrible management. Full of lies. Don’t book deluxe cottage- it is one that is in a corner of the property facing the fence. Completely money minded and no hospitality whatsoever. Poor thing that this wonderful property is with such owners. Korangu and poomalai story. 

Don’t book deluxe cottage

The environment of this hotel is simply amazing. It is surrounded by green views and the cold weather makes it nice. However, the downside are poor customer services (had to find somebody for some time for us to check in, had to climb stairs to reach our room yet nobody was there to help us bring the luggage to our room and we had to pull it ourselves), wifi is available only at the reception area and breakfast hall, etc.

Nice Environment but Poor Service

Great location. The staffs were very kind and polite . Offers complimentary buffet breakfast (South Indian , North Indian and continental). Driver can have food at the canteen located inside the resort at minimum cost.we have experienced short time power cuts ( frequently) due to the weather and no auto power backups till July 7 th 2022 and no rooms provided for the drivers as it’s occupied by some training people.

Spectacular view

Dear Sir,

My family: Rahul Oturkar – Room 301, 302
My friend's family: Mililnd Shewale – Room S6, S8.

stayed in hill country resorts Kodaikanal from 29.05.2022 to 01.06.2022.

I would like to provide feedback to you on our stay:

1.	Where is your reception?
After our cars arrived at the resort, we had to struggle to find the front desk because nobody was there at the arrival front gate of the resort.
How can you have your front desk deep inside somewhere, very difficult to find, no person or sign boards to guide guests to the reception.

2.	Unpleasant/rude/arrogant behaviour of reception person
We had paid over Rs. 80000 in advance for our stay. Many people may be paying more than this. We were two families requiring 4 rooms nearby each other, but that does not mean your receptionist should humiliate us by saying “sir, you booked standard room sir. You will get the room which is available” As if we are beggars to book a standard room and to get a better treatment we should have booked a high end room. 

3.	Common sense
a.	Any person (barring local people) arriving in your resort could arrive only in afternoon after a long drive either from Coimbatore of Madurai or nearby hill station Munnar, anybody would expect good nice food. We could get just snacks because restaurant was closed. That is also fine but the person in the restaurant was in so hurry that before we could say what we wanted, he was assuming what we wanted and was writing the same. When we said, not this but this dish, there was a visible irritation on his face. He thought we should order what he wanted to serve not what we wanted.
b.	All the service providers in the restaurant were sleepy at all times looking tired, waiting for customer to finish and go. Customers come to you for relaxing and eat leisurely not to hurry.
c.	We were in total 8 people. Common sense says, that 8 glasses of water should be provided. Everytime, we had to tell your people because on a table of 8, there were only 2 glasses. Even after telling they provided repeatedly 1 glass less and we had to remind again to provide the last glass.
d.	No table was anytime ready with cutlery, salt, black pepper, butter, sugar bags, etc… These are required by each customer everytime he sits to eat breakfast. Each time when we asked for salt, it came in big bowl which generally is used for cornflakes and milk. Who will require salt in such high quantity?
e.	Grilled bread slices were kept in a container which is used to keep sambar or other things warm. The bread slices became like rubber due to the steam. Your people don’t have common sense that bread toast can be made and eaten fresh so that bread remains crispy. Instead they keep rubbery bread toast and forget the essential cutlery on table. A complete lack of common sense.
f.	Buffet dinner is the most convenient way of dining in any restaurant attached to a resort. Your people served the buffet only on 29th May. 30th and 31st May, we had to order ala-carte where the captain messed up everything. He is always in a hurry to write the order before we actually said what we wanted to order. If we asked do you have sambar rice, he would say yes and before we could say anything he would just write down that. Finally we had to tell him, “boss, wait….. let us confirm”. And he would get annoyed. Does your restaurant have a rule “if you ask if sambar rice is available, you have to order it”. Is there such rule?
g.	Quality of food particularly the sandwiches were very bad. Each sandwich had two slices of cucumber and two slices of tomato. No green chutney, no butter, no tomato ketchup on bread slices. Is this the way you make sandwich?
Overall, I rate common sense of your staff as a BIG ZERO.

4.	Room service/Houskeeping
a.	No towels were provided in S6 and S8 rooms. Mr. Milind Shewale had to call many times to get the towels
b.	Room no. 302 was not provided with cup for making coffee and glass for drinking water. After reminding several times and informing about the bad service, cups were provided on 31.05.2022 evening. Very very bad service.
c.	How to call other rooms from one room? No information written on the phone. If a group checks in (like we did) how do we know how to call to other rooms? 
d.	Sufficient amount of coffee, tea and sugar bags were not provided. When you charge so high, what is the problem in providing few extra bags?
e.	Tata Sky satellite tv was not fully recharged. Channel which could be seen in one room was not available in other room and vice-versa. Many desirable very common news channels, movie channels were not subscribed. Can’t you spend the small amount of subscription (may be Rs. 1000 per month) when you charge Rs. 6000 per day? Why do you behave like “kanjus”?

5.	No mobile signal/No Wifi
a.	I have never seen any hotel in past 15 years which don’t have wifi.
b.	Your hotel is different. You have wifi only in reception.
c.	When there is no mobile signal in any of rooms of your resort, why don’t you provide a strong wifi in every room? For what do you charge Rs. 6000 per night? Can you afford even a wifi? 
d.	If all people who stay in resort come to reception for wifi, can your reception accommodate so many people?
e.	Can’t your hotel or resort lobby work with prominent mobile companies to get a tower fixed on one of the mountains to get a clear mobile signal?

6.	Games room
a.	The table tennis table net was broken, the rackets were broken, tennis balls were of low grade, the books were in locked condition, the magazines were from year 2013. 
b.	Do you read 9 year old magazines?
c.	We were told you have a snooker table at time of checkin, we did not find it and when enquired at reception, he said, “we don’t have”. False promises made.
d.	Other board games did not have the tools to play. Dice had numbers erased, snake ladder game had no coins, etc… Only game working properly was carrom which only 4 people can play. What should rest people do?

7.	Check out
a.	We already informed reception on 31.05.2022 evening that we will check out on 01.06.2022 early morning 6.15am.
b.	Accordingly we reached reception at 6.05am, paid the bills for food.
c.	Receptionist present at that time informed staff to take the luggage to the car immediate at 6.10am. After this the luggage came at 6.45am. The reason for delay was that the staff was “checking the room”. What is there to check in the room? What is there to steal from your room? Do you think we will steak something? We will steal towels or bedsheets?
d.	Ultimately I carried by big bag to the vehicle because I had to reach Madurai airport.
e.	Other luggage still came at 6.45. Total waste of time. Your restaurant people are in a hurry that we eat and go fast, but your other staff is so relaxing that they do each work very very reluctantly.
Because I am used to stay in various hotels in India and abroad, I thought your resort was just a third grade hotel with a simple room, some hot water, no television, no good service, no mobile signal, no wifi, no good restaurant, no good supporting and friendly staff; actually the staff keeps waiting for tip money after they bought towels, cups, water and carrying luggage.

I have clicked some pictures of room 301 and 302 where there was no cleaning done, lot of dust was there. Some pictures where you have light on television and not on mirror. Zero common sense.

Hill country resort Kodai has only advantage: cool climate. Otherwise there nothing great about your resort. Just another hotel with cool climate. Hire some good staff who has experience in “hospitality”.

I have pledged, I will never visit Kodai, or Ooty because it’s a cold “jhopadpatti” with narrow roads, bad roads, too many cars, too much smell of diesel and kerosene mix, too much crowded, too many traffic jams, bad hotels like hill country and car drivers who just want money and not give service. Totally disappointed.

Third class hotel in a cool "jhopadpatti" called Kodaikanal

The resort is located just behind sterling Kodai valley resort at a better price. Spectacular Hill View, Amazing location and delicious food. The staff was cordial and takes care of all your needs. This place is 4 km from Kodai lake and you will have to take your own vehicle for sightseeing or the resort Will arrange one for you at additional charges. Good for visit family and friends both and there are ample activities to keep you occupied.

Perfect place for a peaceful visit

Hill Country in Kodaikanal is a must visit property in Kodai. Set away from the crowded town area and the property gives you a silent cozy atmosphere surrounded by hills and their own in house lawn / garden.

The rooms ( different categories) are well maintained and the entire staff taking care of the guests really matters.

Come and experience this property and plan for a good vacation or workcation and spend your time in the Uday of cool and serene weather.

Food really makes a great difference covering multi- cuisine by their chef. Don’t give a miss whether is is breakfast lunch or dinner.

Do make it for a good relaxing stay here

Hill Country Kodaikanal

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