Name: Hotel Maple Retreat
Address: NH-21, Rangri, Manali, Manali, Manali, Manali, 175131, India
Rating: 7

24-hour reception

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Garden

General

Laundry

Concierge services

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Bhuntar Airport

Hotel Maple Retreat

Manali

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Extreme poor service, we kept asking for hot water but didn't get it for 3 days.We all fell sick taking cold water bath. No toiletries provided, no water was provided, no cleaning was done.Their toaster was not working properly , when we asked them to toast bread, they ignored.Called manager to complain, he disconnected the call.Never ever suggested for anyone

Pathetic horrible experience

Maple is beautifully built on a perfect location but that is all about it. Very poor maintenance, service is bad and rude behaviour of the staff specially night shift staff when you have no option but to spend the night. I had a 10 days trip starting from Delhi to Shimla to Spity and back from Manali to Delhi. The entire trip was amazing only with one bad experience of one night stay in Maple hotel which we choose looking at the view from outside. Strict no no for business and family trips but if still you want to try you can because their rates are comparatively low

Very bad experience 

The hotel pictures are nice but it is not a well kept hotel. The bed sheets were dirty, the bathrooms were stinky and the house keeping staff was very rude. The kitchen staff was equally bad and always said no for serving food even though the dining area was always empty.

Check in with less expectations

Nice location(on main highway just 1.5 km from mall road)best of the best view from front rooms(u can even hear the soothing river noice)Ample parking space BUT poorly maintained,less wieghtage to higene factor & aaj ke time me room me carpet kaun rakhta hai...they were smelling n not cleaned

Adventure trip

The property was build nicely but don't seems to have maintained. Our group was of 2 families and we opted for Family suit. 
Rooms not cleaned.
Washrooms dirty
Open wires
TV not working
Not good service
I personally won't recomend to stay here unless rooms and service doesn't matter much. 

Am not coming back Mapple

Good location near to mall road .. hotel amenities are good (Royal Suite)...food is good...
I arrived at night by 10:30 ,but still they have served hot food ( as our flight was late so have already informed to hotel to keep food for us as we will have dinner in room.
We have took breakfast & dinner plan.

Thought we were late check-in was done with in 10 min, as room was kept ready...
They have HONEYMOONERS FREEBIES or us with flower of bouquet and few chocolate and wine for us 

I enjoyed the stay 

Thank you
Mr. Vivek

Honeymoon stay in manali for 02 nights

we 3 families  stayed in this dirty  hotel for 4 nights where we all got bad experience with loose motions and vomiting after eating there food and water  and there food is horrible simple word dont stay here

PATHETIC

We stayed in this hotel for 3 days as a part of travels itenary.the hotel room service was terrible and room was unclean when we checked in the hotel.The numbers mentioned for dining, reception were not working and even drinking water is chargeable here.even though we report in the reception there were not responding

Tourism visit

Excellent property in an excellent location - scenic and just a stone's throw from the city center, the advantages are nullified completely by lack of proper management and maintainance. The buffet room is open to cold weather - no heating in dining area and it certainly wasnt worth having any meal sitting in near or sub zero temperature. So the only option was room service. 

Room service is at times not available on their phone as the phone keeps on ringing with no one answering ...

Groups of college students kept us awake till well after midnight with drunken, rowdy kids and without any intervention from the staff - in fact I was in half a mind to call the police - things became so loud and atrocious. No one really cares. The hotel corridor was strewn with cigarette butts next morning - about which again - no one seemed to be bothered. 

Food was average - nothing extraordinary. 

Except the two young gentlemen managing the front desk, nothing in this place was worth appreciation. 

Just shows how lack of strong leadership can ruin all good prospects and expectations from a place. 

A broad list: 

Could hear people talking in the next room as well as below the room (hotel property), and also TV running in adjacent rooms. 

Room wasn't ready when we arrived. We already arrived 4 hours late and we were made to wait for another hour after the 11 hours bus journey from Delhi - for getting the room ready as the previous occupant left much later than the check out time. 

Broken toilet seats - toilet paper rolls not replaced .... non functional water jet in the toilet bowl ...

They charged us more than INR 4400 for this kind of nonsense and that too was supposedly a discounted rate. The actual rate it seems is about INR11,000 per night.... and it is rated as a 4 star hotel. Seriously, are you kidding us?

Disappointing Experience

I have stayed here twice.... This is really a very good property situated on the main road. Ample parking space. Mall Road is at just 10 mins walk from here. Rooms are tastefully designed. Good buffet layout in the restaurant. Staff is courteous too. I will definitely recommend this hotel.

Hotel Maple Retreat

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