Name: Muskan Hotel
Address: Mayur Vihar Dhauli Pyau, Mathura, Mathura, Mathura, 281001, India
Rating: 5

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

General

Family room

Rooms

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Restaurant

Meals

Car rental

Airport transportation

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Kheria

Muskan Hotel

Mathura

We arrived at hotel Muskan at 3am and booked for 3 nights with them, we arrived in a neighbourhood which looked like a ghetto and at a hotel which looked derelict and completely different from the photos, upon arrival I had to go cashpoint and left my girlfriend at the hotel where the staff were very unfriendly to her, demanding she sit down and leave her bags at the entrance of the hotel, pedestrians of the street were also walking freely in and out of the building and pestering her. They were also refusing to let her check in being very rude to her. When I arrived back after a very slow process they took us to our room which was again completely different from the photos. No aircon at the hotel even though we requested it, bed sheets still dirty, room full of mosquitos, NO BLIND SO EVERYONE CAN SEE IN, WINDOW HANGING OFF IN THE BATHROOM MAKING THE ROOM EVEN MORE DANGEROUS. Poo left in the toliet still, dirty bucket of water left in there and the whole place just utterly filthy. Electrics we’re also a fire hazard as they were literally hanging off the wall with exposed wires. We asked for a wifi password and was also refused. As we feared for our own safety we messaged Agoda to say to them we felt unsafe who literally told the hotel staff with us still in the building making us even more vunerable. We fled the hotel at 3am and staff seemed happy that we left. We dug deep as the Agoda rating was not too bad for a budget hotel but we realised that some of the reviews must have been fake as on reading the reviews it turns out that IT IS COMMON FOR THIS HOTEL TO SCAM PEOPLE ON EARLY CHECK OUT AND NOT OFFER A REFUND.  We contacted Agoda staff numerous times, told them how unsafe it was, how we feared for our safety and how they should investigate this scam and about 5 times all they have said is that we can not get refunded EVEN THOUGH WE DIDN’T SPEND A SINGLE NIGHT THERE. They refused to let me speak to anyone senior at Agoda and was past to different agents every time. They literally let the hotel to decide on the refund and refused to investigate further even after ALL THE EVIDENCE WE PROVIDED.  DO NOT STAY AT THIS HOTEL BUT MOST OF ALL DONT USE AGODA AS THEY ARE BOTH SCAM ARTISTS.

DO NOT STAY AT THIS HOTEL OR USE AGODA

Hotel denied me booking and started abusing me when I asked for upgrade my existing booking to AC room, though rooms were available. Rooms were dirty when I checked one of those. Ambience was like a dharamshala, and not a hotel.

Hotel denied me booking

Its a Good Family Type Hotel, Rooms are well maintained, Staff is polite, service is good ,Vicinity is safe and peaceful , parking is available , Food provide us was tasty and at very reasonable price , Location is good

Service Oriented Hotel , Good Room , Nice Hotel

Good Location near to railway station transport easily available , Hotel is budget type hotel but all the basic facilities like Wifi, clean rooms with attach bathroom, 24*7 service  and good food.Pocket friendly place to stay in Mathura

Pleasant Stay Good Amenities

Budget friendly hotel good ambiance nearby Mathura junction railway station transport is easily available from here food here is provided at just Rs60 per meal.Rooms that provided to us was spacious with balcony

Room and service was Good

Hotel is budget friendly place nearby Mathura Junction Railway Station.Good environment for families.They upgraded my room it is their policy to ensure guest return to their hotel if he or she will arrive in Mathura in near future.They also send us a cab to pick us up from railway station

Good Hotel at very Low rates

Location is good service is fast budgeted rates good and tasty food brij ki thaali is their speciality at just Rs60 per person unlimited food.Front desk was very helpful to us they provide is which sight seen to visit at what time they even made our whole schedule.

Good Property

One can get hotel room at very cheap rates rooms are really good according to the rates , a budget type hotel close to railway station fooding is also good and also at very cheap rates dinning facilities are also available

Value For Money Place

Hotel is customer friendly hotel service is their area of focus.They provided us a cab to pick us up from Railway station.Restaurant has good environment  with paintings of lord Krishna and Radha ji .Their Brij ki Thaali is best seller at Rs 60 per person unlimited food in Which dal , rice , chapati , Vegetable, Raita , papad and salad a complete meal at just Rs60 per person and Hotel room charges are also very budget friendly Rs700 per night.

Good Maintenance of cleanliness

Hotel send us cab to pick us up from railway station then we entered the hotel they offered us fresh refreshment Their bell boy took our luggage inside our room.Our room was big with all basic facilities like Ac Tv Free WiFi.Food was good and provided us at Rs60 per person per meal.Overall great stay

Muskan Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment